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HRD4801 Assignment 4 (COMPLETE ANSWERS) 2025 - DUE 13 October 2025

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HRD4801 Assignment 4 (COMPLETE ANSWERS) 2025 - DUE 13 October 2025; 100% TRUSTED Complete, trusted solutions and explanations. For assistance, Whats-App 0.6.7-1.7.1-1.7.3.9. Ensure your success with us.. QUESTION 1 In a meeting with the Director of Human Resource, the Human Resource (HR) Clerk outlined the challenges she has been experiencing in her role: “When I started in this position, the Office Manager did not clearly explain my responsibilities, so I have often been uncertain exactly what I should prioritise. I also do not receive much guidance or feedback, so I am never sure whether I am handling my work effectively. In addition to processing employee records and applications, I am often asked to answer the main office telephone, even though this duty is normally assigned to the receptionist. I also lose time walking through the building to scan and send HR documents to other departments, which slows my progress. In addition to this, staff members regularly ask me to make copies of training or policy materials for them, and I usually stop what I am doing to fulfil those requests.” 1.1 Identify (5 marks) and describe the types of performance problems apparent in the HR Clerk’s statement (5 marks). (10) Open Rubric LEARNING OUTCOMES On completion of this assignment, you should be able to: • identify and describe the types of performance problems in the mini case study. • make recommendations on an appropriate performance intervention to address the performance problems. • describe the Fourth Industrial Revolution • assess the impact of the Fourth Industrial Revolution on the learning organisation. • discuss the quality management approach used by the Human Resource Development (HRD) department in an organisation of your choice. • discuss the reasons for the lack of return on investment (ROI) of an HRD intervention in an organisation. 2 1.2 Make recommendations on an appropriate performance intervention to resolve these human performance problems. How would you select your intervention (5 marks)? Justify the intervention that you have selected (5 marks). (10) QUESTION 2 Dlamini Solutions is a leading global technology company specialising in artificial intelligence, robotics, and intelligent automation systems. With the rapid advancements associated with the Fourth Industrial Revolution, the company has undergone substantial transformations in its operations, products, and workforce. As the HRD Manager at Dlamini Solutions, you are responsible for examining the impact of the Fourth Industrial Revolution on the organisation and its HRD functions. Your findings will inform the company’s learning and development strategies, ensuring that employees can adapt effectively to the evolving technological environment. Discuss the Fourth Industrial Revolution (2 marks) and analyse its impact on learning organisations (8 marks) using Dlamini Solutions as a scenario. Highlight how HRD functions can support organisational adaptation and continuous learning in this rapidly changing context. (10) QUESTION 3 Consider your organisation, or an organisation of your choice, and discuss the quality management approach, Six Sigma, used by the HRD department (5 marks) and explain the reasons why that particular approach is used (5 marks). (10) QUESTION 4 At the University of South Africa, the HRD department has developed communication and interpersonal skills training programmes for its employees. Employees have provided positive feedback and managers have observed improvements in employees. However, the HR Executive Director has requested evidence of the financial value of these programmes. When asked to calculate the Return on Investment (ROI), HRD practitioners expressed reluctance. They cited difficulties in linking training outcomes directly with business results, limited resources to conduct detailed evaluations, and concerns that ROI calculations may undervalue the broader, long-term benefits of HRD interventions, such as employee engagement, retention, and organisational culture. In the context of this scenario, discuss why you think many HRD practitioners are hesitant to calculate ROI for training programmes (5 marks). Explain how these challenges can be addressed in practice (5 marks). (10)

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HRD4801
Assignment 4 2025
Unique number: 819183
Due Date: 13 October 2025

QUESTION 1


1.1 Performance Problems in the HR Clerk’s Statement


The HR Clerk’s statement shows several performance problems that affect both her

productivity and the efficiency of the department.




1. Poor prioritising and scheduling


The clerk admits she is not sure what tasks should come first. This shows weak planning

and scheduling, which leads to delays in completing important assignments. When priorities

are unclear, time and resources are wasted (Heslop et al., 2005).


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QUESTION 1

1.1 Performance Problems in the HR Clerk’s Statement

The HR Clerk’s statement shows several performance problems that affect both her
productivity and the efficiency of the department.

1. Poor prioritising and scheduling

The clerk admits she is not sure what tasks should come first. This shows weak
planning and scheduling, which leads to delays in completing important
assignments. When priorities are unclear, time and resources are wasted (Heslop et
al., 2005).

2. Lack of clarity in job expectations

The Office Manager did not explain the clerk’s responsibilities properly. This has
caused confusion and overlapping tasks. Without clear expectations, employees
cannot focus on the core aspects of their roles, which reduces effectiveness (Heslop
et al., 2005).

3. Limited feedback and guidance

The clerk mentions that she does not receive regular feedback, so she cannot judge
if she is performing well. Feedback is essential for correcting mistakes and improving
performance. Without it, uncertainty grows, and motivation decreases.

4. Role conflict and inappropriate task allocation
She is often asked to answer the telephone and make photocopies, which are not
part of her HR duties. This role conflict wastes time and prevents her from focusing
on specialised HR work, creating frustration and inefficiency.

5. Inefficient work processes

The clerk spends time walking across the building to scan and send documents. This
is a process issue that reduces productivity and shows poor systems support.
Inefficient processes are often a hidden cause of performance problems (Heslop et
al., 2005).
Disclaimer
Great care has been taken in the preparation of this document; however, the contents are provided "as is"
without any express or implied representations or warranties. The author accepts no responsibility or
liability for any actions taken based on the information contained within this document. This document is
intended solely for comparison, research, and reference purposes. Reproduction, resale, or transmission
of any part of this document, in any form or by any means, is strictly prohibited.

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