TEST BANK
IHOP SOP Test Study Guide (2018 Edition) |
Verified Questions with Correct Answers &
Explanations
1. In what order should food be stored/put away?
a. Dry → Frozen → Refrigerated
b. Refrigerated → Frozen → Dry
c. Frozen → Dry → Refrigerated
d. Refrigerated → Dry → Frozen
Correct Answer: b. Refrigerated → Frozen → Dry
,2. What does FIFO stand for?
a. Fast In, Fast Out
b. First In, First Out
c. Food In, Food Out
d. Frozen In, Frozen Out
Correct Answer: b. First In, First Out
3. Dry goods should be stored within what temperature range?
a. 32°–41°F
b. 41°–50°F
c. 50°–70°F
d. 70°–85°F
Correct Answer: c. 50°–70°F
4. Upon delivery, frozen foods must be:
a. Partially thawed
b. Flexible and soft to the touch
c. Solid to the touch
d. Kept at room temperature for 2 hours
Correct Answer: c. Solid to the touch
5. How often should the inside of trash containers be washed?
a. Every 2 hours
b. Every day
,c. Once a week
d. Only when visibly dirty
Correct Answer: b. Every day
6. When is it acceptable to keep the back door propped open?
a. When deliveries are being made
b. During busy shifts for ventilation
c. Never
d. When the weather is hot
Correct Answer: c. Never
7. When should trash disposal occur?
a. Anytime during the day or night
b. Only during daylight hours
c. Only after closing
d. Only before deliveries arrive
Correct Answer: b. Only during daylight hours
What 4 pieces of information must be added to a carry-out phone
order when entering it into the POS?
a. Name, “To-Go” designation, Phone number, Pick-up time
b. Name, Server name, Pick-up time, Order number
c. Name, Address, Pick-up time, Credit card info
d. Phone number, Order number, Server name, Pick-up time
, Correct Answer: a. Name, “To-Go” designation, Phone number, Pick-up
time
What should be done immediately after writing down a carry-out
phone order?
a. Give it to the expeditor right away
b. Read the full order back to the guest, including modifications
c. Enter it into the POS before confirming
d. Ask if they will pay with cash or card
Correct Answer: b. Read the full order back to the guest, including
modifications
What two things should be asked of a guest after they place their
order by phone?
a. Name and address
b. Name and phone number
c. Pick-up time and name
d. Order number and phone number
Correct Answer: b. Name and phone number
What is the maximum amount of money that can be put on an IHOP
gift card?
a. $100
b. $250
c. $500
IHOP SOP Test Study Guide (2018 Edition) |
Verified Questions with Correct Answers &
Explanations
1. In what order should food be stored/put away?
a. Dry → Frozen → Refrigerated
b. Refrigerated → Frozen → Dry
c. Frozen → Dry → Refrigerated
d. Refrigerated → Dry → Frozen
Correct Answer: b. Refrigerated → Frozen → Dry
,2. What does FIFO stand for?
a. Fast In, Fast Out
b. First In, First Out
c. Food In, Food Out
d. Frozen In, Frozen Out
Correct Answer: b. First In, First Out
3. Dry goods should be stored within what temperature range?
a. 32°–41°F
b. 41°–50°F
c. 50°–70°F
d. 70°–85°F
Correct Answer: c. 50°–70°F
4. Upon delivery, frozen foods must be:
a. Partially thawed
b. Flexible and soft to the touch
c. Solid to the touch
d. Kept at room temperature for 2 hours
Correct Answer: c. Solid to the touch
5. How often should the inside of trash containers be washed?
a. Every 2 hours
b. Every day
,c. Once a week
d. Only when visibly dirty
Correct Answer: b. Every day
6. When is it acceptable to keep the back door propped open?
a. When deliveries are being made
b. During busy shifts for ventilation
c. Never
d. When the weather is hot
Correct Answer: c. Never
7. When should trash disposal occur?
a. Anytime during the day or night
b. Only during daylight hours
c. Only after closing
d. Only before deliveries arrive
Correct Answer: b. Only during daylight hours
What 4 pieces of information must be added to a carry-out phone
order when entering it into the POS?
a. Name, “To-Go” designation, Phone number, Pick-up time
b. Name, Server name, Pick-up time, Order number
c. Name, Address, Pick-up time, Credit card info
d. Phone number, Order number, Server name, Pick-up time
, Correct Answer: a. Name, “To-Go” designation, Phone number, Pick-up
time
What should be done immediately after writing down a carry-out
phone order?
a. Give it to the expeditor right away
b. Read the full order back to the guest, including modifications
c. Enter it into the POS before confirming
d. Ask if they will pay with cash or card
Correct Answer: b. Read the full order back to the guest, including
modifications
What two things should be asked of a guest after they place their
order by phone?
a. Name and address
b. Name and phone number
c. Pick-up time and name
d. Order number and phone number
Correct Answer: b. Name and phone number
What is the maximum amount of money that can be put on an IHOP
gift card?
a. $100
b. $250
c. $500
