Test Bank for Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs

TEST BANK n




Operations and Supply Chain Management, 16th Edition
n n n n n n n




n by F. Robert Jacobs and Richard Chase
n n n n n n




Chapters 1 - 22 | Complete
n n n n n

, TABLEOFCONTENTS n n




Chapter 1: Introduction
n n




Chapter 2: Strategy
n n




Chapter 3: Design of Products and Services
n n n n n n




n Chapter 4: Projects
n n




Chapter 5: Strategic Capacity Management
n n n n




n Chapter 6: Learning Curves
n n n




Chapter 7: Manufacturing Processes Chapter
n n n n




8: Facility Layout
n n n




Chapter 9: Service Processes
n n n




Chapter 10: Waiting Line Analysis and Simulation
n n n n n n




n Chapter 11: Process Design and Analysis
n n n n n




Chapter 12: Quality Management Chapter
n n n n




13: Statistical Quality Control Chapter 14:
n n n n n n




Lean Supply Chains
n n n




Chapter 15: Logistics and Distribution Management
n n n n n




n Chapter 16: Global Sourcing and Procurement
n n n n n




n Chapter 17: The Internet of Things and ERP Chapter 18:
n n n n n n n n n n




Forecasting
n




Chapter 19: Sales and Operations Planning
n n n n n




n Chapter 20: Inventory Management
n n n




Chapter 21: Material Requirements Planning Chapter
n n n n n




22: Workcenter Scheduling
n n n

,Chapter 01 n




Efficiency means doing the right things to create the most value for the company.
n n n n n n n n n n n n n




FALSE

Efficiency means doing something at the lowest possible cost.
n n n n n n n n




1. Effectiveness means doing the right things to create the most value for the company.
n n n n n n n n n n n n n




TRUE

Effectiveness means doing the right things to create the most value for the company.
n n n n n n n n n n n n n




AACSB: Analytical Thinking n n



Blooms: Remember n



Difficulty: 1 Easy n n n



Learning Objective: 01-04 Evaluate the efficiency of a firm.
n n n n n n n n



Topic: Efficiency, Effectiveness, and Value
n n n n n




2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
n n n n n n n n n n n n n n n n n n n




ncould refer to this doctor as being efficient but not effective.
n n n n n n n n n n




TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
n n n n n n n n n n n n n n n n n n n n




ndoctor performed the surgery without error. Because the patient died, no value was created.
n n n n n n n n n n n n n




AACSB: Analytical Thinking n n



Blooms: Analyze n



Difficulty: 2 Medium n n n



Learning Objective: 01-04 Evaluate the efficiency of a firm.
n n n n n n n n



Topic: Efficiency, Effectiveness, and Value
n n n n n




3. A worker can be efficient without being effective.
n n n n n n n




TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
n n n n n n n n n n n n n n n n n n n




nThese are different things.
n n n




AACSB: Analytical Thinking n n



Blooms: n



Understand n



Difficulty: 2 Medium n n n



Learning Objective: 01-04 Evaluate the efficiency of a firm.
n n n n n n n n



Topic: Efficiency, Effectiveness, and Value
n n n n n

, 4. A process can be effective without being efficient.
n n n n n n n




TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
n n n n n n n n n n n n n n n n n n




ncustomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
n n n n n n n n n n n n n n n n n n n n n




nthough, means minimizing the amount of time customers need to wait in line.
n n n n n n n n n n n n




AACSB: Analytical Thinking n n



Blooms: n



Understand n



Difficulty: 2 Medium n n n



Learning Objective: 01-04 Evaluate the efficiency of a firm.
n n n n n n n n



Topic: Efficiency, Effectiveness, and Value n n n n n




5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
n n n n n n n n n n n n n n n n n n




ndeliver the firm's primary products and services.
n n n n n n




TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
n n n n n n n n n n n n n n n n n n n




nthe firm's primary products and services.
n n n n n




AACSB: Analytical Thinking n n



Blooms: Remember n



Difficulty: 1 Easy n n n



Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
n n n n n n n n n n n n



Topic: What Is Operations and Supply Chain Management? n n n n n n n




6. The term "value" refers to the relationship between quality and the price paid by the consumer.
n n n n n n n n n n n n n n n




TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
n n n n n n n n n n n n n n n n n n n




AACSB: Analytical Thinking n n



Blooms: Remember n



Difficulty: 1 Easy n n n



Learning Objective: 01-04 Evaluate the efficiency of a firm.
n n n n n n n n



Topic: Efficiency, Effectiveness, and Value n n n n n




7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
n n n n n n n n n n n n n n n n n n




nthe two goals.
n n




TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
n n n n n n n n n n n n n n




AACSB: Analytical Thinking n n



Blooms: Analyze n



Difficulty: 1 Easy n n n



Learning Objective: 01-04 Evaluate the efficiency of a firm.
n n n n n n n n



Topic: Efficiency, Effectiveness, and Value n n n n n