PROSERVE EXAM QUESTIONS AND
ANSWERS
ProServe provides? - Correct Answers -Social responsibility training in regard to liquor
sales and serving and does not replace training required of me by my employer
AGLC - Correct Answers -Alberta Gaming and Liquor Commission
50 Corriveau Ave
St Albert T8N3T5
18774366336
Who needs proserve - Correct Answers -everyone basically except kitchen
staff,cleaning staff, and bussers
Class C - Correct Answers -Special event
needs PS by first day of event
Expiry - Correct Answers -5 years
Have 30 days from start date of employment to complete
ProTect - Correct Answers -for events excluding minors
Purpose of PS - Correct Answers --helps curb problem of underage drinking
-reduce alcohol over consumption
-decrease impaired driving
-decrease risk of violence
-includes legal responsibility and liabilities
-identifying intoxication
-responsible strategies
-refusing service or sale of alcohol
Helps employers, hosts, workers be socially responsible how? - Correct Answers -harm
reduction
Helps make safe enjoyable atmosphere how? - Correct Answers -teaching legal liability
and workplace safety
, Other people do jobs that help support responsible liquor service because they deal
with customers too. They can: - Correct Answers --help you identify people who are
under the age of 18 (minors)
-point out people who show signs of having had too much to drink
-tell you when they think a customer or guest has been over-served
-make supervisors aware when liquor is illegally bought or stored
Cannot be sold or served in a - Correct Answers -Storage room foyer kitchen hallway or
backroom
All liquor must be cleared from customer service areas by - Correct Answers -3am
I'm never allowed to - Correct Answers -Pre-pour drinks
Cannot pre-pour before 2am
All orders must be filled and served before 2am
Primary Service Providers - Correct Answers -people who are connected with liquor
service or sales and have direct contact with customers or guests. Security staff have a
special role: monitor customers upon arrival or departure, observe customer behaviour,
and may see liquor being hidden.
Secondary Service Providers - Correct Answers -Do not sell or serve liquor themselves,
but they do work where liquor is sold or served. They usually do not have direct contact
with customers or guests.
Bartender is a - Correct Answers -Primary provider
Ticket taker is a - Correct Answers -Primary provider
Usher is a - Correct Answers -Secondary provider
Liquor Clerk is a - Correct Answers -Primary provider
Food and beverage server is a - Correct Answers -Primary provider
Busser is a - Correct Answers -Secondary provider
Host or Hostess is a - Correct Answers -Primary provider
parking attendant is a - Correct Answers -Secondary provider
Duty of care - Correct Answers -Responsibility to your customers to make sure liquor is
sold or served in a safe responsible way. Must make sure no one is hurt because of the
way you've done your job. Duty to care about customers.
ANSWERS
ProServe provides? - Correct Answers -Social responsibility training in regard to liquor
sales and serving and does not replace training required of me by my employer
AGLC - Correct Answers -Alberta Gaming and Liquor Commission
50 Corriveau Ave
St Albert T8N3T5
18774366336
Who needs proserve - Correct Answers -everyone basically except kitchen
staff,cleaning staff, and bussers
Class C - Correct Answers -Special event
needs PS by first day of event
Expiry - Correct Answers -5 years
Have 30 days from start date of employment to complete
ProTect - Correct Answers -for events excluding minors
Purpose of PS - Correct Answers --helps curb problem of underage drinking
-reduce alcohol over consumption
-decrease impaired driving
-decrease risk of violence
-includes legal responsibility and liabilities
-identifying intoxication
-responsible strategies
-refusing service or sale of alcohol
Helps employers, hosts, workers be socially responsible how? - Correct Answers -harm
reduction
Helps make safe enjoyable atmosphere how? - Correct Answers -teaching legal liability
and workplace safety
, Other people do jobs that help support responsible liquor service because they deal
with customers too. They can: - Correct Answers --help you identify people who are
under the age of 18 (minors)
-point out people who show signs of having had too much to drink
-tell you when they think a customer or guest has been over-served
-make supervisors aware when liquor is illegally bought or stored
Cannot be sold or served in a - Correct Answers -Storage room foyer kitchen hallway or
backroom
All liquor must be cleared from customer service areas by - Correct Answers -3am
I'm never allowed to - Correct Answers -Pre-pour drinks
Cannot pre-pour before 2am
All orders must be filled and served before 2am
Primary Service Providers - Correct Answers -people who are connected with liquor
service or sales and have direct contact with customers or guests. Security staff have a
special role: monitor customers upon arrival or departure, observe customer behaviour,
and may see liquor being hidden.
Secondary Service Providers - Correct Answers -Do not sell or serve liquor themselves,
but they do work where liquor is sold or served. They usually do not have direct contact
with customers or guests.
Bartender is a - Correct Answers -Primary provider
Ticket taker is a - Correct Answers -Primary provider
Usher is a - Correct Answers -Secondary provider
Liquor Clerk is a - Correct Answers -Primary provider
Food and beverage server is a - Correct Answers -Primary provider
Busser is a - Correct Answers -Secondary provider
Host or Hostess is a - Correct Answers -Primary provider
parking attendant is a - Correct Answers -Secondary provider
Duty of care - Correct Answers -Responsibility to your customers to make sure liquor is
sold or served in a safe responsible way. Must make sure no one is hurt because of the
way you've done your job. Duty to care about customers.
