PROSERVE EXAM QUESTIONS AND
ANSWERS
Duty of Care - Correct Answers -An obligation to ensure liquor is sold, served and
delivered in safe and responsible ways, ensuring that no one is hurt because of the way
you've done your job.
Duty to care about your customers.
How to do your Duty of Care - Correct Answers --policies for safe service
-pay attention. work in less crowded areas/with more staff
-plan to help intoxicated people get home safely
-check ID and know when to stop serving alc to a guest
-prevent ppl from intoxication and prevent them from harming themselves/others!
Foreseeable Harm - Correct Answers -Any sort of danger that you can reasonably
expect or imagine happening because of what is going on now
Preventing foreseeable harm - Correct Answers --ID anyone who appears under 25
-Don't allow minors in a minor prohibited area
-Call police or ambulance if necessary
-Don't allow adults to give liquor to minors
Supervision of Patrons - Correct Answers --can ask them to leave at anytime w valid
reason
-can refuse entry
-must be enough staff on shift to monitor patrons
-can call police if needed
Products/entertainment - Correct Answers --entertainment cannot encourage liquor
consumption
-prizes cannot be free liquor
--sealed liquor for away consumption is ok as prize for stores
-liquor purchase cannot be required to participate in something
Advertising must not:
target minors; encourage non-drinkers to consume liquor; promote irresponsible liquor
consumption or service; show heavy or prolonged liquor consumption; give the
impression that liquor benefits a person's health or put down another company,
business or product.
, etc - Correct Answers -Customers may take a partially full bottle of liquor away from a
restaurant if the bottle has been sealed by staff.
Liquor may be delivered to a place where minors are present, but it cannot be given to a
minor.
Nightclub, bar and restaurant workers cannot offer free liquor as a prize or promotion.
Only retail liquor stores can offer sealed liquor as a prize.
Liquor inspectors are allowed to review and make copies of all liquor records. They can
also remove liquor samples from the premises.
AGLC's policies allow a minor to fix a broken piece of equipment in a bar or nightclub
where minors are not allowed to be, as long as the licensee supervises the repair.
AGLC policy allows licensee staff to infuse liquor with spices, candy, herbs or fruit to
create a house-aged product. However, infusing liquor with cannabis is not allowed.
A maximum of 2 standard liquor servings may be sold or served to a customer after
1:00 am. All liquor must be cleared from patron areas by 3:00 a.m.
Liquor Laws to Abide By - Correct Answers --cannot consume or be under the influence
on-duty
-liquor consumption can continue until 1hr after last call
-cannot pre-pour drinks
-liquor delivery must leave premises by close but can continue for 30 mins
-minors cannot work where "minors prohibited" (can work in class A, B, C as long as not
serving.)
-parents can't give minors liquor
-intoxicated guests not allowed to finish drinks
Maximum Service - Correct Answers -2 standard servings (max) can be served or
possessed after 1am
-can't prepour drinks before 2am to be consumed after 2am
-liquor must be cleared by 3am
-tell guests when last call is
Illegal liquor - Correct Answers --anything infused w/ cannabis
-anything not purchased from an AGLC approved store
-anything diluted or mixed w something else
2.1 Alcohol - Correct Answers -slows your ability to react;
makes you less alert, slows your thinking and makes it difficult to concentrate;
makes decision-making and judgment difficult, making people less cautious;
can cause memory loss;
reduces the senses of touch and hearing;
causes poor muscle coordination and control;
negatively affects a person's ability to focus. Their vision becomes blurry or less clear
and
ANSWERS
Duty of Care - Correct Answers -An obligation to ensure liquor is sold, served and
delivered in safe and responsible ways, ensuring that no one is hurt because of the way
you've done your job.
Duty to care about your customers.
How to do your Duty of Care - Correct Answers --policies for safe service
-pay attention. work in less crowded areas/with more staff
-plan to help intoxicated people get home safely
-check ID and know when to stop serving alc to a guest
-prevent ppl from intoxication and prevent them from harming themselves/others!
Foreseeable Harm - Correct Answers -Any sort of danger that you can reasonably
expect or imagine happening because of what is going on now
Preventing foreseeable harm - Correct Answers --ID anyone who appears under 25
-Don't allow minors in a minor prohibited area
-Call police or ambulance if necessary
-Don't allow adults to give liquor to minors
Supervision of Patrons - Correct Answers --can ask them to leave at anytime w valid
reason
-can refuse entry
-must be enough staff on shift to monitor patrons
-can call police if needed
Products/entertainment - Correct Answers --entertainment cannot encourage liquor
consumption
-prizes cannot be free liquor
--sealed liquor for away consumption is ok as prize for stores
-liquor purchase cannot be required to participate in something
Advertising must not:
target minors; encourage non-drinkers to consume liquor; promote irresponsible liquor
consumption or service; show heavy or prolonged liquor consumption; give the
impression that liquor benefits a person's health or put down another company,
business or product.
, etc - Correct Answers -Customers may take a partially full bottle of liquor away from a
restaurant if the bottle has been sealed by staff.
Liquor may be delivered to a place where minors are present, but it cannot be given to a
minor.
Nightclub, bar and restaurant workers cannot offer free liquor as a prize or promotion.
Only retail liquor stores can offer sealed liquor as a prize.
Liquor inspectors are allowed to review and make copies of all liquor records. They can
also remove liquor samples from the premises.
AGLC's policies allow a minor to fix a broken piece of equipment in a bar or nightclub
where minors are not allowed to be, as long as the licensee supervises the repair.
AGLC policy allows licensee staff to infuse liquor with spices, candy, herbs or fruit to
create a house-aged product. However, infusing liquor with cannabis is not allowed.
A maximum of 2 standard liquor servings may be sold or served to a customer after
1:00 am. All liquor must be cleared from patron areas by 3:00 a.m.
Liquor Laws to Abide By - Correct Answers --cannot consume or be under the influence
on-duty
-liquor consumption can continue until 1hr after last call
-cannot pre-pour drinks
-liquor delivery must leave premises by close but can continue for 30 mins
-minors cannot work where "minors prohibited" (can work in class A, B, C as long as not
serving.)
-parents can't give minors liquor
-intoxicated guests not allowed to finish drinks
Maximum Service - Correct Answers -2 standard servings (max) can be served or
possessed after 1am
-can't prepour drinks before 2am to be consumed after 2am
-liquor must be cleared by 3am
-tell guests when last call is
Illegal liquor - Correct Answers --anything infused w/ cannabis
-anything not purchased from an AGLC approved store
-anything diluted or mixed w something else
2.1 Alcohol - Correct Answers -slows your ability to react;
makes you less alert, slows your thinking and makes it difficult to concentrate;
makes decision-making and judgment difficult, making people less cautious;
can cause memory loss;
reduces the senses of touch and hearing;
causes poor muscle coordination and control;
negatively affects a person's ability to focus. Their vision becomes blurry or less clear
and
