[TYPE THE COMPANY NAME]
HRD2601 Assignment 3
(COMPLETE ANSWERS)
Semester 2 2025 - DUE 22
September 2025
NO PLAGIARISM
[Pick the date]
[Type the abstract of the document here. The abstract is typically a short summary of the contents of
the document. Type the abstract of the document here. The abstract is typically a short summary of
the contents of the document.]
, Exam (elaborations)
HRD2601 Assignment 3 (COMPLETE
ANSWERS) Semester 2 2025 - DUE 22
September 2025
Course
Education, Training and Development Practices (HRD2601)
Institution
University Of South Africa (Unisa)
Book
Practising Education, Training and Development in South African
Organisations
HRD2601 Assignment 3 (COMPLETE ANSWERS) Semester 2 2025 - DUE 22
September 2025; 100% TRUSTED Complete, trusted solutions and
explanations. Ensure your success with us..
Nozipho Shazi is the manager of a local cleaning company serving homes
and small offices in Diepsloot. The company employs about 10 people who
interact regularly with clients during cleaning jobs. The business has been
operating successfully for several years. However, recently, after setting up
a customer service desk to handle client requests and complaints, customer
satisfaction has dropped. Clients complain that the housekeeping staff and
customer service personnel seem untrained, unfriendly, and unwilling to
accommodate special requests or resolve issues. Nozipho Shazi has
approached you, as the learning and development (L&D) manager, to
develop and present a basic customer care training course tailored
specifically for the cleaning company’s employees and customer service
staff. The aim is to improve their communication skills, friendliness,
responsiveness, and overall customer care attitude to rebuild customer trust
and satisfaction 1.1 Identify and discuss the first step in the entire process of
learning and development. (8) 1.2 Develop three learning outcomes for the
training programme of the employees. The learning outcomes must adhere
to the criteria of learning outcomes. (12) 1.4 Design two activities for your
training programme. Provide reasons. (2) 1.5 Identify and discuss the various
levels/focus areas of an L&D needs analysis. (8) QUESTION 2 1.5
Differentiate between learnership and apprenticeship programmes. (10) 1.6
Identify and describe ten (10) SETAs that you are familiar with. (10)
Learning and Development for Nozipho Shazi's Cleaning Company
1.1 First Step in L&D Process
HRD2601 Assignment 3
(COMPLETE ANSWERS)
Semester 2 2025 - DUE 22
September 2025
NO PLAGIARISM
[Pick the date]
[Type the abstract of the document here. The abstract is typically a short summary of the contents of
the document. Type the abstract of the document here. The abstract is typically a short summary of
the contents of the document.]
, Exam (elaborations)
HRD2601 Assignment 3 (COMPLETE
ANSWERS) Semester 2 2025 - DUE 22
September 2025
Course
Education, Training and Development Practices (HRD2601)
Institution
University Of South Africa (Unisa)
Book
Practising Education, Training and Development in South African
Organisations
HRD2601 Assignment 3 (COMPLETE ANSWERS) Semester 2 2025 - DUE 22
September 2025; 100% TRUSTED Complete, trusted solutions and
explanations. Ensure your success with us..
Nozipho Shazi is the manager of a local cleaning company serving homes
and small offices in Diepsloot. The company employs about 10 people who
interact regularly with clients during cleaning jobs. The business has been
operating successfully for several years. However, recently, after setting up
a customer service desk to handle client requests and complaints, customer
satisfaction has dropped. Clients complain that the housekeeping staff and
customer service personnel seem untrained, unfriendly, and unwilling to
accommodate special requests or resolve issues. Nozipho Shazi has
approached you, as the learning and development (L&D) manager, to
develop and present a basic customer care training course tailored
specifically for the cleaning company’s employees and customer service
staff. The aim is to improve their communication skills, friendliness,
responsiveness, and overall customer care attitude to rebuild customer trust
and satisfaction 1.1 Identify and discuss the first step in the entire process of
learning and development. (8) 1.2 Develop three learning outcomes for the
training programme of the employees. The learning outcomes must adhere
to the criteria of learning outcomes. (12) 1.4 Design two activities for your
training programme. Provide reasons. (2) 1.5 Identify and discuss the various
levels/focus areas of an L&D needs analysis. (8) QUESTION 2 1.5
Differentiate between learnership and apprenticeship programmes. (10) 1.6
Identify and describe ten (10) SETAs that you are familiar with. (10)
Learning and Development for Nozipho Shazi's Cleaning Company
1.1 First Step in L&D Process
