[TYPE THE COMPANY NAME]
MNO2609 Assignment 4
(COMPLETE ANSWERS)
Semester 2 2025 - DUE
22 September 2025
NO PLAGIARISM
[Pick the date]
[Type the abstract of the document here. The abstract is typically a short summary of the contents of
the document. Type the abstract of the document here. The abstract is typically a short summary of
the contents of the document.]
,Exam (elaborations)
MNO2609 Assignment 4 (COMPLETE
ANSWERS) Semester 2 2025 - DUE 22
September 2025
Course
Quality in Occupational Health and Safety (MNO2609)
Institution
University Of South Africa (Unisa)
Book
Occupational Health and Safety in Construction Project Management
MNO2609 Assignment 4 (COMPLETE ANSWERS) Semester 2 2025 - DUE 22
September 2025; 100% TRUSTED Complete, trusted solutions and
explanations. Ensure your success with us.
Question 1 1.1 Provide the full form of the following acronyms. (9) a) SIPOC
b) TQM c) CSF d) KPI e) EFQM f) CMMI g) BPR h) DMAIC i) SPC 1.2 Compare
and contrast the three quality gurus, Deming, Crosby, and Juran in terms of
their views on the following: (9) Attribute Deming Crosby Duran Definition of
quality Teamwork Cost of quality List and discuss the four (4) Ps in the Four
Ps and Three Cs of TQM. (8) Section B Question 2 2.1 Briefly examine the
purpose or benefits of benchmarking. (6) MNO2609/Assignment Semester
2/2025 2.2 Briefly discuss employee empowerment (8) 2.3 List and discus
the 5 stages of 5S methodology (10)
Question 1
1.1 Provide the full form of the following acronyms (9 marks)
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
b) TQM – Total Quality Management
c) CSF – Critical Success Factor
d) KPI – Key Performance Indicator
e) EFQM – European Foundation for Quality Management
f) CMMI – Capability Maturity Model Integration
g) BPR – Business Process Reengineering
h) DMAIC – Define, Measure, Analyze, Improve, Control
i) SPC – Statistical Process Control
1.2 Compare and contrast the three quality gurus (9 marks)
, Attribute Deming Crosby Juran
Quality is meeting customer Quality is conformance to Quality is “fitness for
Definition of
needs through continuous requirements (zero use” (product must satisfy
quality
improvement. defects). intended purpose).
Believed in doing things
Stressed importance of Emphasized teamwork in
right the first time,
Teamwork cooperation and systems planning, control, and
teamwork focused on
thinking rather than blame. improvement.
compliance.
Cost is reduced through Cost of poor quality
Quality is free; cost comes
Cost of continual process includes prevention,
from non-conformance
quality improvement and appraisal, and failure
(errors, defects).
eliminating waste. costs.
1.3 Four Ps in the Four Ps and Three Cs of TQM (8 marks)
The Four Ps of TQM are:
1. People – All employees must be involved in quality improvement and empowered to
contribute.
2. Processes – Quality is built into processes; focus is on preventing errors instead of
inspection.
3. Performance – Continuous measurement and improvement of performance against goals
and standards.
4. Partnerships – Building strong relationships with suppliers, customers, and stakeholders
to achieve shared quality objectives.
Section B
2.1 Purpose or benefits of benchmarking (6 marks)
Benchmarking is the process of comparing an organization’s processes, products, or services
with industry leaders or competitors. Benefits include:
1. Identifies performance gaps.
2. Encourages adoption of best practices.
3. Improves productivity and efficiency.
4. Enhances customer satisfaction.
5. Stimulates continuous improvement.
6. Supports strategic decision-making.
MNO2609 Assignment 4
(COMPLETE ANSWERS)
Semester 2 2025 - DUE
22 September 2025
NO PLAGIARISM
[Pick the date]
[Type the abstract of the document here. The abstract is typically a short summary of the contents of
the document. Type the abstract of the document here. The abstract is typically a short summary of
the contents of the document.]
,Exam (elaborations)
MNO2609 Assignment 4 (COMPLETE
ANSWERS) Semester 2 2025 - DUE 22
September 2025
Course
Quality in Occupational Health and Safety (MNO2609)
Institution
University Of South Africa (Unisa)
Book
Occupational Health and Safety in Construction Project Management
MNO2609 Assignment 4 (COMPLETE ANSWERS) Semester 2 2025 - DUE 22
September 2025; 100% TRUSTED Complete, trusted solutions and
explanations. Ensure your success with us.
Question 1 1.1 Provide the full form of the following acronyms. (9) a) SIPOC
b) TQM c) CSF d) KPI e) EFQM f) CMMI g) BPR h) DMAIC i) SPC 1.2 Compare
and contrast the three quality gurus, Deming, Crosby, and Juran in terms of
their views on the following: (9) Attribute Deming Crosby Duran Definition of
quality Teamwork Cost of quality List and discuss the four (4) Ps in the Four
Ps and Three Cs of TQM. (8) Section B Question 2 2.1 Briefly examine the
purpose or benefits of benchmarking. (6) MNO2609/Assignment Semester
2/2025 2.2 Briefly discuss employee empowerment (8) 2.3 List and discus
the 5 stages of 5S methodology (10)
Question 1
1.1 Provide the full form of the following acronyms (9 marks)
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
b) TQM – Total Quality Management
c) CSF – Critical Success Factor
d) KPI – Key Performance Indicator
e) EFQM – European Foundation for Quality Management
f) CMMI – Capability Maturity Model Integration
g) BPR – Business Process Reengineering
h) DMAIC – Define, Measure, Analyze, Improve, Control
i) SPC – Statistical Process Control
1.2 Compare and contrast the three quality gurus (9 marks)
, Attribute Deming Crosby Juran
Quality is meeting customer Quality is conformance to Quality is “fitness for
Definition of
needs through continuous requirements (zero use” (product must satisfy
quality
improvement. defects). intended purpose).
Believed in doing things
Stressed importance of Emphasized teamwork in
right the first time,
Teamwork cooperation and systems planning, control, and
teamwork focused on
thinking rather than blame. improvement.
compliance.
Cost is reduced through Cost of poor quality
Quality is free; cost comes
Cost of continual process includes prevention,
from non-conformance
quality improvement and appraisal, and failure
(errors, defects).
eliminating waste. costs.
1.3 Four Ps in the Four Ps and Three Cs of TQM (8 marks)
The Four Ps of TQM are:
1. People – All employees must be involved in quality improvement and empowered to
contribute.
2. Processes – Quality is built into processes; focus is on preventing errors instead of
inspection.
3. Performance – Continuous measurement and improvement of performance against goals
and standards.
4. Partnerships – Building strong relationships with suppliers, customers, and stakeholders
to achieve shared quality objectives.
Section B
2.1 Purpose or benefits of benchmarking (6 marks)
Benchmarking is the process of comparing an organization’s processes, products, or services
with industry leaders or competitors. Benefits include:
1. Identifies performance gaps.
2. Encourages adoption of best practices.
3. Improves productivity and efficiency.
4. Enhances customer satisfaction.
5. Stimulates continuous improvement.
6. Supports strategic decision-making.
