, INS2601 ASSIGNMENT 2 2025 COMPLETE ANSWERS
DUE DATE: 21 SEPTEMBER 2025
QUESTION 1
Lead Project Manager: Enhancing Information Services in a Library
As the appointed Lead Project Manager for implementing information services at a public
library, it is essential to adopt a strategic, user-focused approach that ensures services are
relevant, accessible, and efficient. Libraries serve diverse communities with varying
information needs, technological skills, and research requirements. Therefore, the
implementation plan must prioritise areas informed by empirical data from user studies,
professional best practices, and contemporary trends in information science. Addressing key
focus areas such as user-centered service design, integration of emerging technologies,
comprehensive collection development, information literacy programs, and continuous
monitoring and evaluation will enhance the quality of information services while fostering user
satisfaction and engagement.
1. User-Centered Service Design
User-centered service design is central to modern library operations because it prioritizes the
needs, preferences, and behaviors of library users. Understanding user behavior through
surveys, interviews, and observational studies enables libraries to develop services that are
responsive and inclusive (Case, 2012; Fidel, 2017). Libraries must consider the diverse
demographics of their patrons, including students, researchers, professionals, and community
members, to ensure that information services are accessible and relevant. Tailoring services
based on user input allows libraries to improve satisfaction, engagement, and the
effectiveness of information provision.
Practical Examples: A public library could conduct focus groups with postgraduate students
to determine which academic journals and databases are most essential for their research,
while simultaneously engaging local community members to understand their interest in
vocational guides or recreational reading materials. Based on these findings, the library could
DUE DATE: 21 SEPTEMBER 2025
QUESTION 1
Lead Project Manager: Enhancing Information Services in a Library
As the appointed Lead Project Manager for implementing information services at a public
library, it is essential to adopt a strategic, user-focused approach that ensures services are
relevant, accessible, and efficient. Libraries serve diverse communities with varying
information needs, technological skills, and research requirements. Therefore, the
implementation plan must prioritise areas informed by empirical data from user studies,
professional best practices, and contemporary trends in information science. Addressing key
focus areas such as user-centered service design, integration of emerging technologies,
comprehensive collection development, information literacy programs, and continuous
monitoring and evaluation will enhance the quality of information services while fostering user
satisfaction and engagement.
1. User-Centered Service Design
User-centered service design is central to modern library operations because it prioritizes the
needs, preferences, and behaviors of library users. Understanding user behavior through
surveys, interviews, and observational studies enables libraries to develop services that are
responsive and inclusive (Case, 2012; Fidel, 2017). Libraries must consider the diverse
demographics of their patrons, including students, researchers, professionals, and community
members, to ensure that information services are accessible and relevant. Tailoring services
based on user input allows libraries to improve satisfaction, engagement, and the
effectiveness of information provision.
Practical Examples: A public library could conduct focus groups with postgraduate students
to determine which academic journals and databases are most essential for their research,
while simultaneously engaging local community members to understand their interest in
vocational guides or recreational reading materials. Based on these findings, the library could
