VE
R
Automotive Heating and Air Conditioning, 9e (Halderman)
Chapter 1 Service Information, Work Orders, and Vehicle Identification
IF
1) What type of information is commonly included in the owner's manual that would be a benefit
IE
to the service technician?
A) Maintenance reminder light reset procedures
D
B) Tire pressure monitoring system reset procedures
BR
C) Maintenance items specifications
D) All of the above
Answer: D
AI
Diff: 1 Page Ref: 2
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
N
information.
BO
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
O
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
ST
be related to a previous repair. Which technician is correct?
A) Technician A only
ER
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Answer: C
Diff: 2 Page Ref: 5
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
3) A campaign (recall) is mailed to the owner of a vehicle from the ________.
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
1
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R
4) Technical service bulletins (TSBs) are issued by the ________.
A) vehicle manufacturer
IF
B) local dealer
C) federal government
IE
D) state or local government
Answer: A
D
Diff: 1 Page Ref: 3
BR
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
AI
5) Four tenths of an hour is how many minutes?
N
A) 14
BO
B) 24
C) 34
D) 44
O
Answer: B
Diff: 1 Page Ref: 5
ST
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
ER
Chapter Quiz: Yes
6) What should the service technician document on the work order?
A) The results of any inspections and tests
B) What was replaced or serviced
C) The dimensions of the related component and comparison to factory specifications
D) Any of the above
Answer: D
Diff: 1 Page Ref: 3-4
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
7) The labor rate for each operation is included on the work order and is added by the ________.
A) service technician
B) service advisor
C) shop owner or designated warranty person
D) Any of the above
Answer: C
Diff: 1 Page Ref: 5
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
2
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R
8) Which of the following are performed at no cost to the vehicle owner?
A) TSBs
IF
B) Campaigns (recalls)
C) Either A or B
IE
D) Neither A nor B
Answer: B
D
Diff: 1 Page Ref: 3
BR
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
AI
9) The first character of the vehicle identification number is the country of origin. Where was the
N
vehicle built that has a "5" as the first character?
BO
A) United States
B) Canada
C) Mexico
O
D) Japan
Answer: A
ST
Diff: 1 Page Ref: 7
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
ER
label.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
10) The VECI label includes all of these EXCEPT ________.
A) engine identification
B) horsepower and torque rating of the engine
C) California emission standard
D) EPA emission standard
Answer: B
Diff: 1 Page Ref: 7
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
11) Aftermarket service information is available in what format?
A) Manuals
B) CDs or DVDs
C) Internet
D) All of these are possible source formats.
Answer: D
Diff: 1 Page Ref: 2
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
3
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R
12) What does NOT need to be included on the work order?
A) Vehicle description
IF
B) Miles on the odometer
C) The brand of gasoline used
IE
D) The estimate of the repair
Answer: C
D
Diff: 1 Page Ref: 3
BR
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
AI
13) Which type of manual or service information includes the flat rate time and the cost of parts?
N
A) Labor guides
BO
B) Factory service manuals
C) Component location guides
D) Free Internet sites
O
Answer: A
Diff: 1 Page Ref: 5
ST
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
ER
Chapter Quiz: No
14) Technician A says that paper factory service manuals covered several years and models.
Technician B says that most aftermarket paper service manuals only covered one year and model
vehicle. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Answer: D
Diff: 2 Page Ref: 2
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
15) Where can a technician find diagnostic procedures to troubleshoot an electrical problem?
A) Service manual
B) Owners manual
C) Lubrication guide
D) None of these
Answer: A
Diff: 1 Page Ref: 2
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
4
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R
16) What type notification relates to repairs that are always covered by the manufacturer to
correct a safety or emission-related concern?
IF
A) Recall
B) Technical Service Bulletin
IE
C) Both A and B
D) Neither A nor B
D
Answer: A
BR
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
AI
Chapter Quiz: No
N
17) A vehicle is brought in to have an unusual problem repaired. A valuable source of
BO
information that may help the technician repair the problem is ________.
A) the owner's manual
B) a lubrication guide
O
C) the vehicle service records
D) None of these
ST
Answer: C
Diff: 1 Page Ref: 5
ER
Objective: 1-5 Explain why service records are important.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
18) The vehicle safety certification label includes all of these EXCEPT ________.
A) VIN
B) GVWR
C) paint code
D) GAWR
Answer: C
Diff: 1 Page Ref: 7
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
19) A vehicle with the engine in the front can be ________.
A) front-wheel drive
B) rear-wheel drive
C) four-wheel drive
D) Any of these
Answer: D
Diff: 1 Page Ref: 6
Objective: 1-6 Discuss the parts of a vehicle, and differentiate between front-wheel drive and
rear-wheel drive.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
5
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R
20) The vehicle safety certification label includes ________.
IF
A) month and year of manufacture
B) gross vehicle weight rating
IE
C) VIN
D) All of these
D
Answer: D
BR
Diff: 1 Page Ref: 7
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
AI
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
N
BO
21) Which character of the VIN indicates the year of the vehicle?
A) Tenth
B) Eighth
O
C) First
D) None of these
ST
Answer: A
Diff: 1 Page Ref: 7
ER
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
22) The passenger side is called ________.
A) the right side
B) the left side
C) either the right or the left side, depending on how the vehicle is viewed
D) Both A and B
Answer: A
Diff: 1 Page Ref: 6
Objective: 1-6 Discuss the parts of a vehicle, and differentiate between front-wheel drive and
rear-wheel drive.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
6
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
R
Automotive Heating and Air Conditioning, 9e (Halderman)
Chapter 1 Service Information, Work Orders, and Vehicle Identification
IF
1) What type of information is commonly included in the owner's manual that would be a benefit
IE
to the service technician?
A) Maintenance reminder light reset procedures
D
B) Tire pressure monitoring system reset procedures
BR
C) Maintenance items specifications
D) All of the above
Answer: D
AI
Diff: 1 Page Ref: 2
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
N
information.
BO
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
O
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
ST
be related to a previous repair. Which technician is correct?
A) Technician A only
ER
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Answer: C
Diff: 2 Page Ref: 5
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
3) A campaign (recall) is mailed to the owner of a vehicle from the ________.
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
1
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
, VE
R
4) Technical service bulletins (TSBs) are issued by the ________.
A) vehicle manufacturer
IF
B) local dealer
C) federal government
IE
D) state or local government
Answer: A
D
Diff: 1 Page Ref: 3
BR
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
AI
5) Four tenths of an hour is how many minutes?
N
A) 14
BO
B) 24
C) 34
D) 44
O
Answer: B
Diff: 1 Page Ref: 5
ST
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
ER
Chapter Quiz: Yes
6) What should the service technician document on the work order?
A) The results of any inspections and tests
B) What was replaced or serviced
C) The dimensions of the related component and comparison to factory specifications
D) Any of the above
Answer: D
Diff: 1 Page Ref: 3-4
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
7) The labor rate for each operation is included on the work order and is added by the ________.
A) service technician
B) service advisor
C) shop owner or designated warranty person
D) Any of the above
Answer: C
Diff: 1 Page Ref: 5
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
2
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
, VE
R
8) Which of the following are performed at no cost to the vehicle owner?
A) TSBs
IF
B) Campaigns (recalls)
C) Either A or B
IE
D) Neither A nor B
Answer: B
D
Diff: 1 Page Ref: 3
BR
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
AI
9) The first character of the vehicle identification number is the country of origin. Where was the
N
vehicle built that has a "5" as the first character?
BO
A) United States
B) Canada
C) Mexico
O
D) Japan
Answer: A
ST
Diff: 1 Page Ref: 7
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
ER
label.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
10) The VECI label includes all of these EXCEPT ________.
A) engine identification
B) horsepower and torque rating of the engine
C) California emission standard
D) EPA emission standard
Answer: B
Diff: 1 Page Ref: 7
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
11) Aftermarket service information is available in what format?
A) Manuals
B) CDs or DVDs
C) Internet
D) All of these are possible source formats.
Answer: D
Diff: 1 Page Ref: 2
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
3
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
, VE
R
12) What does NOT need to be included on the work order?
A) Vehicle description
IF
B) Miles on the odometer
C) The brand of gasoline used
IE
D) The estimate of the repair
Answer: C
D
Diff: 1 Page Ref: 3
BR
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
AI
13) Which type of manual or service information includes the flat rate time and the cost of parts?
N
A) Labor guides
BO
B) Factory service manuals
C) Component location guides
D) Free Internet sites
O
Answer: A
Diff: 1 Page Ref: 5
ST
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
ER
Chapter Quiz: No
14) Technician A says that paper factory service manuals covered several years and models.
Technician B says that most aftermarket paper service manuals only covered one year and model
vehicle. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Answer: D
Diff: 2 Page Ref: 2
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
15) Where can a technician find diagnostic procedures to troubleshoot an electrical problem?
A) Service manual
B) Owners manual
C) Lubrication guide
D) None of these
Answer: A
Diff: 1 Page Ref: 2
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
4
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
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R
16) What type notification relates to repairs that are always covered by the manufacturer to
correct a safety or emission-related concern?
IF
A) Recall
B) Technical Service Bulletin
IE
C) Both A and B
D) Neither A nor B
D
Answer: A
BR
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
AI
Chapter Quiz: No
N
17) A vehicle is brought in to have an unusual problem repaired. A valuable source of
BO
information that may help the technician repair the problem is ________.
A) the owner's manual
B) a lubrication guide
O
C) the vehicle service records
D) None of these
ST
Answer: C
Diff: 1 Page Ref: 5
ER
Objective: 1-5 Explain why service records are important.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
18) The vehicle safety certification label includes all of these EXCEPT ________.
A) VIN
B) GVWR
C) paint code
D) GAWR
Answer: C
Diff: 1 Page Ref: 7
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
19) A vehicle with the engine in the front can be ________.
A) front-wheel drive
B) rear-wheel drive
C) four-wheel drive
D) Any of these
Answer: D
Diff: 1 Page Ref: 6
Objective: 1-6 Discuss the parts of a vehicle, and differentiate between front-wheel drive and
rear-wheel drive.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
5
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
, VE
R
20) The vehicle safety certification label includes ________.
IF
A) month and year of manufacture
B) gross vehicle weight rating
IE
C) VIN
D) All of these
D
Answer: D
BR
Diff: 1 Page Ref: 7
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
AI
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
N
BO
21) Which character of the VIN indicates the year of the vehicle?
A) Tenth
B) Eighth
O
C) First
D) None of these
ST
Answer: A
Diff: 1 Page Ref: 7
ER
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
22) The passenger side is called ________.
A) the right side
B) the left side
C) either the right or the left side, depending on how the vehicle is viewed
D) Both A and B
Answer: A
Diff: 1 Page Ref: 6
Objective: 1-6 Discuss the parts of a vehicle, and differentiate between front-wheel drive and
rear-wheel drive.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
6
Copyright © 2023 Pearson Education, Inc.
VERIFIEDBRAINBOOSTER
