TEST BANK
#z
Communication in Nursing 8th Edition
#z #z #z #z
Julia Balzer Riley
#z #z
, Table of Contents
#z #z
Chapter #z1: #zResponsible, #zAssertive, #zCaring #zCommunication #zin #zNursing
#z Chapter #z2: #zThe #zClient-Nurse #zRelationship: #zA #zHelping #zRelationship
#z Chapter #z3: #zSolving #zProblems #zTogether
Chapter #z4: #zUnderstanding #zEach #zOther: #zCommunication #zand
Culture #zChapter #z5: #zDemonstrating #zWarmth
#z
Chapter #z6: #zShowing #zRespect
#z Chapter #z7: #zBeing #zGenuine
#z Chapter #z8: #zBeing #zEmpathetic
#z Chapter #z9: #zUsing #zSelf-
Disclosure #zChapter #z10: #zBeing
#z specific #zChapter #z11: #zAsking
#z Questions #zChapter #z12:
#z Expressing #zOpinions #zChapter
#z 13: #zUsing #zHumor
Chapter #z14: #zEmbracing #zthe #zSpiritual #zJourney #zof #zHealth #zCaring, #zMeaning #zMaking
#z Chapter #z15: #zRequesting #zSupport
Chapter #z16: #zOvercoming #zEvaluation #zAnxiety
#z Chapter #z17: #zWorking #zwith #zFeedback
#z Chapter #z18: #zUsing #zRelaxation #ztechnique
Chapter #z19: #zIncorporating #zImagery #zin #zProfessional #zPractice #zand #zSelf-
Care #zChapter #z20 #zIncorporating #zPositive #zSelf-Talk
Chapter #z21: # z Learning #zto #zWork #zTogether #zin #zGroups
Chapter #z22: #zThe #zChanging #zWorld #zof #zElectronic
Communication #zChapter #z23: #zLearning #zConfrontation
#z
#z skills
Chapter #z24: #zRefusing #zUnreasonable #zRequests
Chapter #z25: #zCommunicating #zAssertively #zand #zResponsibly #zwith #zDistressed #zClients #zand
#z Colleagues #zChapter #z26: #zCommunicating #zAssertively #zand #zResponsibly #zwith #zAggressive
#z Clients #zand #zColleagues #zChapter #z27: #zCommunicating #zAssertively #zand #zResponsibly #zwith
#z Unpopular #zClients
Chapter #z29: #zCommunicating #zat #zthe #zEnd-of-
Life Chapter
#z 30:
#z Continuing
#z #z the
#z Commitment
,Balzer Riley: Communication in Nursing, 8th Edition
#z #z #z #z #z
#z
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
#z #z #z #z #z #z #z
Test #zBank
#z Multiple #zChoice
1. The # z nurse # z plans # z to # z delegate # z a # z client’s # z personal # z hygiene # z to # z a
# z nursing # z assistant. #zWhich #zstatement #zif #zmade #zby #zthe #znurse #zto #zthe #znursing
#zassistant #zis #zassertive?
a. “Would #zyou #zmind #zhelping #zthe #zclient #zwith #za #zbath #zwhen #zyou #zhave #ztime? #zIf
#znot, #zI #zwill #zskip #zmy #zlunch #zand #zdo #zit #zmyself.”
b. “You #znever #zget #zyour #zwork #zdone #zand #zare #zalways #zon #zthe #zphone. #zYou #zneed #zto
#zhelp #zthe #zclient #zright #znow #zwith #za #zbath, #zor #zI #zwill #zwrite #z you #zup.”
c. “The #zclient #zneeds #zhelp #zwith #zbathing. #zI #zwant #zyou #zto #zassist #zthe #zclient #znow,
#zand #z you #zcan #zgo #zto #zlunch #zwhen #z you #zare #zfinished.”
d. “I #zhave #zimportant #zwork #zto #zcomplete #zthis #zmorning. #zYou #zwill #zassist #zthe #zclient
#zwith #za #zbath. #zDo #znot #ztake #za #zbreak #zuntil #z you #zhave #zfinished.”
ANS:C
An #zassertive #zstatement #zis #zclear, #zdirect, #zand #zrespectful; #zthe #znurse #zshould #zuse
#zassertive #zrights, #zavoid #zirrational #zbeliefs, #zand #zuse #zthe #zDescribe #zExpress #zSpecify
#zConsequence #zscript #zto #zformulate #zan #zassertive #zresponse.Describe: #z“The #zclient #zneeds
#zhelp #zwith #zbathing.” #zExpress #zand #zSpecify: #z“I #zwant #z you #zto #zassist #zthe #zclient
#znow.”Consequence: #z“You #zcan #zgo #zto #zlunch #zwhen #zyou #zare #zfinished.”The #zother
#zstatements #zare #znonassertive #zor #zaggressive:“Would #z you #zmind #zhelping #zthe #zclient #zwith
#za #zbath #zwhen #z you #zhave #ztime? #zIf #znot, #zI #zwill #zskip #zmy #zlunch #zand #zdo #zit #zmyself.” #zis
#znonassertive, #zhesitant, #zand #zapologetic.“You #znever #zget #z your #zwork #zdone #zand #zare
#zalways #zon #zthe #zphone. #zYou #zneed #zto #zhelp #zthe #zclient #zright #znow #zwith #za #zbath, #zor #z I
#zwill #zwrite #z you #zup.” #zis #zaggressive, #zblaming, #zand #znegative.“I #zhave #zimportant #zwork
#zto #zcomplete #zthis #zmorning. #zYou #zwill #zassist #zthe #zclient #zwith #za #zbath. #zDo #znot #ztake #za
#zbreak #zuntil #z you #zhave #zfinished.” #zis #zaggressive, #zsarcastic, #zuncaring, #zand
#zsuperior.DIF: #zAnalysis #zREF: #zp. #z6 #zTOP: #zIntegrated #zProcess: #zCommunication #zand
#zDocumentation #zMSC: #zSafe #zand #zEffective #zCare #zEnvironment: #zManagement #zof #zCare
2. A #zhospital #znurse #zis #zconcerned #zabout #zthe #zdemands #zof #zproviding #zsafe #zcare #zto
#zclients #zwho #zare #zseriously #zill. #zThe #znurse #zmanager #zshould #zsuggest #zwhich
#zintervention #zto #zeffectively #zhelp #zthe #znurse #zbalance #zthe #zdemanding #zwork #zin #zthe
#zhospital #zsetting?
a. Delegate #zmore #ztasks #zto #zthe #zunlicensed #znursing #zpersonnel #zon #zthe #zunit.
b. Request #za #ztransfer #zto #zanother #znursing #zcare #zunit #zwith #zpatients #zwho #zare #zstable.
c. Write #zdown #zstories #zin #za #zjournal #zabout #zhow #zcaring #zmakes #za #zdifference #zfor #zpatients.
, d. Use #zan #zassertive #zcommunication #zstyle #zfor #zevery #zpatient–nurse #zinteraction.
ANS:C
#z
Communication in Nursing 8th Edition
#z #z #z #z
Julia Balzer Riley
#z #z
, Table of Contents
#z #z
Chapter #z1: #zResponsible, #zAssertive, #zCaring #zCommunication #zin #zNursing
#z Chapter #z2: #zThe #zClient-Nurse #zRelationship: #zA #zHelping #zRelationship
#z Chapter #z3: #zSolving #zProblems #zTogether
Chapter #z4: #zUnderstanding #zEach #zOther: #zCommunication #zand
Culture #zChapter #z5: #zDemonstrating #zWarmth
#z
Chapter #z6: #zShowing #zRespect
#z Chapter #z7: #zBeing #zGenuine
#z Chapter #z8: #zBeing #zEmpathetic
#z Chapter #z9: #zUsing #zSelf-
Disclosure #zChapter #z10: #zBeing
#z specific #zChapter #z11: #zAsking
#z Questions #zChapter #z12:
#z Expressing #zOpinions #zChapter
#z 13: #zUsing #zHumor
Chapter #z14: #zEmbracing #zthe #zSpiritual #zJourney #zof #zHealth #zCaring, #zMeaning #zMaking
#z Chapter #z15: #zRequesting #zSupport
Chapter #z16: #zOvercoming #zEvaluation #zAnxiety
#z Chapter #z17: #zWorking #zwith #zFeedback
#z Chapter #z18: #zUsing #zRelaxation #ztechnique
Chapter #z19: #zIncorporating #zImagery #zin #zProfessional #zPractice #zand #zSelf-
Care #zChapter #z20 #zIncorporating #zPositive #zSelf-Talk
Chapter #z21: # z Learning #zto #zWork #zTogether #zin #zGroups
Chapter #z22: #zThe #zChanging #zWorld #zof #zElectronic
Communication #zChapter #z23: #zLearning #zConfrontation
#z
#z skills
Chapter #z24: #zRefusing #zUnreasonable #zRequests
Chapter #z25: #zCommunicating #zAssertively #zand #zResponsibly #zwith #zDistressed #zClients #zand
#z Colleagues #zChapter #z26: #zCommunicating #zAssertively #zand #zResponsibly #zwith #zAggressive
#z Clients #zand #zColleagues #zChapter #z27: #zCommunicating #zAssertively #zand #zResponsibly #zwith
#z Unpopular #zClients
Chapter #z29: #zCommunicating #zat #zthe #zEnd-of-
Life Chapter
#z 30:
#z Continuing
#z #z the
#z Commitment
,Balzer Riley: Communication in Nursing, 8th Edition
#z #z #z #z #z
#z
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
#z #z #z #z #z #z #z
Test #zBank
#z Multiple #zChoice
1. The # z nurse # z plans # z to # z delegate # z a # z client’s # z personal # z hygiene # z to # z a
# z nursing # z assistant. #zWhich #zstatement #zif #zmade #zby #zthe #znurse #zto #zthe #znursing
#zassistant #zis #zassertive?
a. “Would #zyou #zmind #zhelping #zthe #zclient #zwith #za #zbath #zwhen #zyou #zhave #ztime? #zIf
#znot, #zI #zwill #zskip #zmy #zlunch #zand #zdo #zit #zmyself.”
b. “You #znever #zget #zyour #zwork #zdone #zand #zare #zalways #zon #zthe #zphone. #zYou #zneed #zto
#zhelp #zthe #zclient #zright #znow #zwith #za #zbath, #zor #zI #zwill #zwrite #z you #zup.”
c. “The #zclient #zneeds #zhelp #zwith #zbathing. #zI #zwant #zyou #zto #zassist #zthe #zclient #znow,
#zand #z you #zcan #zgo #zto #zlunch #zwhen #z you #zare #zfinished.”
d. “I #zhave #zimportant #zwork #zto #zcomplete #zthis #zmorning. #zYou #zwill #zassist #zthe #zclient
#zwith #za #zbath. #zDo #znot #ztake #za #zbreak #zuntil #z you #zhave #zfinished.”
ANS:C
An #zassertive #zstatement #zis #zclear, #zdirect, #zand #zrespectful; #zthe #znurse #zshould #zuse
#zassertive #zrights, #zavoid #zirrational #zbeliefs, #zand #zuse #zthe #zDescribe #zExpress #zSpecify
#zConsequence #zscript #zto #zformulate #zan #zassertive #zresponse.Describe: #z“The #zclient #zneeds
#zhelp #zwith #zbathing.” #zExpress #zand #zSpecify: #z“I #zwant #z you #zto #zassist #zthe #zclient
#znow.”Consequence: #z“You #zcan #zgo #zto #zlunch #zwhen #zyou #zare #zfinished.”The #zother
#zstatements #zare #znonassertive #zor #zaggressive:“Would #z you #zmind #zhelping #zthe #zclient #zwith
#za #zbath #zwhen #z you #zhave #ztime? #zIf #znot, #zI #zwill #zskip #zmy #zlunch #zand #zdo #zit #zmyself.” #zis
#znonassertive, #zhesitant, #zand #zapologetic.“You #znever #zget #z your #zwork #zdone #zand #zare
#zalways #zon #zthe #zphone. #zYou #zneed #zto #zhelp #zthe #zclient #zright #znow #zwith #za #zbath, #zor #z I
#zwill #zwrite #z you #zup.” #zis #zaggressive, #zblaming, #zand #znegative.“I #zhave #zimportant #zwork
#zto #zcomplete #zthis #zmorning. #zYou #zwill #zassist #zthe #zclient #zwith #za #zbath. #zDo #znot #ztake #za
#zbreak #zuntil #z you #zhave #zfinished.” #zis #zaggressive, #zsarcastic, #zuncaring, #zand
#zsuperior.DIF: #zAnalysis #zREF: #zp. #z6 #zTOP: #zIntegrated #zProcess: #zCommunication #zand
#zDocumentation #zMSC: #zSafe #zand #zEffective #zCare #zEnvironment: #zManagement #zof #zCare
2. A #zhospital #znurse #zis #zconcerned #zabout #zthe #zdemands #zof #zproviding #zsafe #zcare #zto
#zclients #zwho #zare #zseriously #zill. #zThe #znurse #zmanager #zshould #zsuggest #zwhich
#zintervention #zto #zeffectively #zhelp #zthe #znurse #zbalance #zthe #zdemanding #zwork #zin #zthe
#zhospital #zsetting?
a. Delegate #zmore #ztasks #zto #zthe #zunlicensed #znursing #zpersonnel #zon #zthe #zunit.
b. Request #za #ztransfer #zto #zanother #znursing #zcare #zunit #zwith #zpatients #zwho #zare #zstable.
c. Write #zdown #zstories #zin #za #zjournal #zabout #zhow #zcaring #zmakes #za #zdifference #zfor #zpatients.
, d. Use #zan #zassertive #zcommunication #zstyle #zfor #zevery #zpatient–nurse #zinteraction.
ANS:C
