(COMPLETE ANSWERS)
Semester 2 2025 - DUE 30
September 2025
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,Comprehensive Business Analysis and Calculations
Part A: Business Ecosystem and Value Creation for XYZ Ltd
A (i) Business Ecosystem Participants
A business ecosystem is a network of organizations and individuals involved in the delivery of a
specific product or service.
Current Ecosystem Participants:
Supplier (ABCD Ltd): ABCD Ltd is a key participant as it provides all the raw
materials needed for XYZF to produce its clothing. The role of this participant is to
ensure a consistent and reliable supply of high-quality materials, which is fundamental to
XYZF's production process.
Customer (Clothing Wholesalers): The wholesalers are XYZF's direct customers. Their
role is to purchase clothing in bulk from XYZF and act as an intermediary, distributing
the products to retailers. They provide XYZF with a bulk sales channel and a simplified
logistics process compared to selling to thousands of individual retailers.
Service Provider (Company Y): Company Y uses various courier companies to deliver
the clothes from the wholesalers to the local retailers. Its role is to provide efficient and
reliable delivery services, ensuring that the products reach the final selling points in a
timely and cost-effective manner.
New Ecosystem Participants (with the online store):
Software Supplier (TNX): TNX will be a crucial partner in the new ecosystem. Its role
is to develop and maintain the online retail store application, providing the technological
platform for XYZF to sell directly to consumers.
International Courier/Logistics Partner: Since the online store will be accessible
worldwide, XYZF will need a logistics partner capable of international shipping. This
company's role would be to manage the complex process of international deliveries,
including customs clearance, tracking, and last-mile delivery to customers across the
globe.
A (ii) Online Store Application Features
, To satisfy the digital customer's needs and create value, the online store application must have
the following features:
Global Currency and Payment Options: Since the store will be accessible worldwide,
it needs to accept various currencies and multiple payment methods (e.g., credit cards,
PayPal, and regional payment services). This feature benefits digital customers by
providing a seamless and familiar checkout experience, eliminating the hassle of currency
conversion.
Detailed Product Information with Visuals: The application should include high-
quality, 360-degree product images and detailed descriptions, including material
composition and sizing charts. This helps customers make informed decisions without
physically seeing the product, which is crucial for online clothing retail. The benefit to
customers is a significant reduction in purchase uncertainty and an improved shopping
experience.
A (iii) Effect on Business Value Creation
Introducing the online retail store would fundamentally change and enhance XYZF Ltd's
business value creation in two key ways:
Direct Customer Connection: By selling directly to consumers, XYZF will gain a direct
connection to its end-users. This bypasses the wholesalers and retailers, allowing the
company to gather invaluable feedback, understand customer needs, and build brand
loyalty. This is crucial for long-term growth as it enables more agile product development
and marketing.
Increased Profit Margin: Eliminating the intermediaries (wholesalers and retailers)
allows XYZF to capture the profit margin that was previously shared with these partners.
This will directly increase the company's revenue and profitability per item sold, despite
the new costs associated with running the online store and direct delivery.
A (iv) Residual Value Calculation
Profit Before Tax: R2,000,000
Less: Tax (28%): R2,000,000 x 0.28 = (R560,000)
Profit After Tax: R1,440,000
Less: Dividends (20% of Profit After Tax): R1,440,000 x 0.20 = (R288,000)
Residual Value (Retained Earnings): R1,152,000
The residual value of R1,152,000 is the profit that remains after all stakeholders (in this case, the
government and shareholders) have been paid. This value is captured by XYZF Ltd to fund
future growth, such as the new online store project. It is shared with shareholders indirectly
through the increased value of their shares as the company expands and becomes more profitable
from reinvesting this residual value.