Maintaining good eye contact, nods, and light questions are forms of verbal and non-verbal feedback. -
(answer)true
Putting your emotions on hold is a way to allow you to listen better. - (answer)true
A person sitting with their legs crossed the other way, slumped over, and arms crossed across their
chest indicates that the person is - (answer)uninterested
In asynchronous communication, there can be considerable time lag between two communication
events; such as a question and answer or a comment and response. - (answer)true
Not being a good listener can inhibit the kinds of relationships you build and groups in which you
communicate. - (answer)true
Which of the following is not helpful in developing listening skills? - (answer)Judge the speaker
Giving someone the benefit of your full attention is a form of - (answer)empathy
When a person tunes out another because they disagree with what is being said, that person is usually
mentally preparing a rebuttal. - (answer)true
By considering the writer's purpose in preparing the document you are focusing on - (answer)intention
Making an effort to get to know others, letting others see who you really are, and being open in your
interests are starting points for making new friends. - (answer)true
Making a conscious effort to turn off filters, ignore distractions, and tune into what the other person is
saying; is called what kind listening? - (answer)active
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Jamila Lyiscott says that she is trilingual because she speaks 3 versions of English. How does she decide
which dialect to speak at which time? - (answer)She speaks one version at work, one at home and one
with her peers.
Depends on where she is and who she is speaking too (otherwise known as code switching).
Talking with instructors can help one to feel more comfortable in and connected to college. -
(answer)true
It is worthwhile to speak with an instructor when you disagree about a grade because of what you will
learn in this interaction. - (answer)true
A mentor is someone you look up to and whose advice and guidance you respect. - (answer)true
Review the case of Jamal. Question one and the four questions following, will refer to this case study:
Jamal wants to attend NOVA and transfer to George Mason University after graduating in two years. He
has applied to NOVA for the upcoming semester. This is his first time attending college and he met with
an advisor who provided him the steps he needs to take to enroll in courses several weeks ago; which
include the financial aid application, placement testing, and orientation. The semester start is just a few
weeks away and he has not taken the placement tests because he has not felt motivated. Whenever
Jamal goes online to review NOVA's financial aid webpage and begin the financial aid application, he is
distracted by the social media notifications on his smartphone.
What is Jamal's subjective goal?
Ask the advisor what the steps are again. - (answer)Attend college.
Which of the following would be an objective goal for Jamal? - (answer)Take the placement tests by the
end of the week.
Which of the following is a process goal for Jamal to be considered for financial aid? - (answer)Review
the information on NOVA's financial aid website.