C215 OA study guide Questions with
Verified Answers
Fitness for Use - ANSWERSWhich definition used for quality evaluates how well a
product performs its intended function?
14 points for quality improvement - ANSWERSWhich total quality management (TQM)
process was developed to stress management's responsibility for quality?
ISO 9000 - ANSWERSWhich total quality management (TQM) process consists of 13
published standards and guidelines?
Checklist - ANSWERSA company manufactures shoes using a quality management
system. The company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect. Which quality tool should the company use
to focus on correcting this particular issue?
Control chart - ANSWERSWhich quality control tool should be used to monitor the
current status or end result of a process?
Enhance competition; understand consumer preferences; maintain communication with
operations - ANSWERSWhich group of keywords or phrases describes the critical role
that marketing plays in the total quality management (TQM) process?
To satisfy customer needs - ANSWERSWhat is the common theme in total quality
management (TQM) across all functions in an organization?
Mean - ANSWERSWhich concept of variation measures the central tendency of a set of
data?
Out-of-control signals were found in the process - ANSWERSWhat do assignable
causes of variation indicate?
How close one is to a target and how consistent one is with the average performance -
ANSWERSWhich continuous improvement method does C pk measure?
Technical tools, People Involvement - ANSWERSWhat are two important aspects of Six
Sigma?
, Screen patients and fast-track those with minor ailments - ANSWERSWhich strategy is
used by some emergency rooms to overcome customer frustrations about long waiting
times?
Proximity to customers & Quality of life issues - ANSWERSWhich two factors affect a
service location decision?
Proximity to customers - ANSWERSWhat is a key factor of a location analysis for a
service company?
Capacity planning - ANSWERSWhat helps an organization identify and plan the actions
necessary to meet current and future customer demands?
Capacity utilization - ANSWERSWhich capacity planning measurement tells how much
capacity a company is using?
An effective capacity is lower than design capacity & An effective capacity is a
permanent measure used to achieve design capacity - ANSWERSWhich two
statements are true about effective capacity?
When the average unit cost is minimized - ANSWERSWhen is capacity measurement at
the best operating level?
Proximity to sources of supply & Site considerations - ANSWERSWhich two capacity
measurement concepts should a firm consider when conducting a location analysis?
Proximity to customers - ANSWERSWhat is a major factor in the decision to locate a
business near its primary market territory?
By using the center-of-gravity approach - ANSWERSA manufacturing company decides
to open a new distribution center location in order to minimize distribution costs to
warehouses or stores. What tool should the manufacturing company use to determine
where the new distribution center should be located?
Line process & Continuous process - ANSWERSWhich two types of operations include
repetitive processes?
Project process & Batch process - ANSWERSA comprehensive automobile collision
shop offers body and engine repair as well as custom vehicle paint options. Which two
operational processes would suit this shop?
The longest task in the process - ANSWERSWhat is a bottleneck in a flowchart?
Throughput time/value-added time - ANSWERSWhich formula would compute process
velocity?
Verified Answers
Fitness for Use - ANSWERSWhich definition used for quality evaluates how well a
product performs its intended function?
14 points for quality improvement - ANSWERSWhich total quality management (TQM)
process was developed to stress management's responsibility for quality?
ISO 9000 - ANSWERSWhich total quality management (TQM) process consists of 13
published standards and guidelines?
Checklist - ANSWERSA company manufactures shoes using a quality management
system. The company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect. Which quality tool should the company use
to focus on correcting this particular issue?
Control chart - ANSWERSWhich quality control tool should be used to monitor the
current status or end result of a process?
Enhance competition; understand consumer preferences; maintain communication with
operations - ANSWERSWhich group of keywords or phrases describes the critical role
that marketing plays in the total quality management (TQM) process?
To satisfy customer needs - ANSWERSWhat is the common theme in total quality
management (TQM) across all functions in an organization?
Mean - ANSWERSWhich concept of variation measures the central tendency of a set of
data?
Out-of-control signals were found in the process - ANSWERSWhat do assignable
causes of variation indicate?
How close one is to a target and how consistent one is with the average performance -
ANSWERSWhich continuous improvement method does C pk measure?
Technical tools, People Involvement - ANSWERSWhat are two important aspects of Six
Sigma?
, Screen patients and fast-track those with minor ailments - ANSWERSWhich strategy is
used by some emergency rooms to overcome customer frustrations about long waiting
times?
Proximity to customers & Quality of life issues - ANSWERSWhich two factors affect a
service location decision?
Proximity to customers - ANSWERSWhat is a key factor of a location analysis for a
service company?
Capacity planning - ANSWERSWhat helps an organization identify and plan the actions
necessary to meet current and future customer demands?
Capacity utilization - ANSWERSWhich capacity planning measurement tells how much
capacity a company is using?
An effective capacity is lower than design capacity & An effective capacity is a
permanent measure used to achieve design capacity - ANSWERSWhich two
statements are true about effective capacity?
When the average unit cost is minimized - ANSWERSWhen is capacity measurement at
the best operating level?
Proximity to sources of supply & Site considerations - ANSWERSWhich two capacity
measurement concepts should a firm consider when conducting a location analysis?
Proximity to customers - ANSWERSWhat is a major factor in the decision to locate a
business near its primary market territory?
By using the center-of-gravity approach - ANSWERSA manufacturing company decides
to open a new distribution center location in order to minimize distribution costs to
warehouses or stores. What tool should the manufacturing company use to determine
where the new distribution center should be located?
Line process & Continuous process - ANSWERSWhich two types of operations include
repetitive processes?
Project process & Batch process - ANSWERSA comprehensive automobile collision
shop offers body and engine repair as well as custom vehicle paint options. Which two
operational processes would suit this shop?
The longest task in the process - ANSWERSWhat is a bottleneck in a flowchart?
Throughput time/value-added time - ANSWERSWhich formula would compute process
velocity?
