WGU Change Management and Innovation -
C208 assessment v2. EXAM 2025
QUESTIONS AND ANSWERS
Which stage in Kurt Lewin's change model involves changes being institutionalized in the
corporate culture? - ANS Refreezing
Which of the following does not characterize the management style known as empowerment? -
ANS Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational change? -
ANS Establish a sense of urgency
Which of the following is not an explanation for why people resist change at work? -
ANS Management has explained and demonstrated the need for change.
Why does John Kotter advocate creating "short-term wins" in his eight-step process for change?
- ANS They help to create a feeling of progress as well as an opportunity to reward
employees
The development of the Internet is an example of - ANS radical innovation
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, Which stage in Kurt Lewin's change model involves people employing new skills and attitudes
and being rewarded by the organization for doing so? - ANS Refreezing
Which of the following is not one of the four stages of change in the Black and Gregersen
model? - ANS Do the new right thing, and do it fairly well at first
Sustaining organizational change through continued focus occurs during which step in the
ADKAR model? - ANS Reinforcement
A manager who is comfortable with risk will be more likely to lead which sort of change effort?
- ANS Revolutionary
The third step of the Cisco Change Roadmap (CCR) is - ANS Manage
Lower and middle-level managers are generally not tasked with leading which of the following
kinds of change? - ANS Invention of new organizational missions or economic models
Which of the following statements about change efforts is not true? - ANS Managers who
expect resistance to change rarely become defensive
Willingness to support and participate in change effort comes during which step in the ADKAR
model? - ANS Desire
Which of the following is not one of the three factors driving change that make it more
challenging, according to Black and Gregersen? - ANS Fear of change
The majority of people spend their time experiencing which of the following sorts of change? -
ANS Reactive change
2
Page
@COPYRIGHT BRAINBARTER 2025/2026
C208 assessment v2. EXAM 2025
QUESTIONS AND ANSWERS
Which stage in Kurt Lewin's change model involves changes being institutionalized in the
corporate culture? - ANS Refreezing
Which of the following does not characterize the management style known as empowerment? -
ANS Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational change? -
ANS Establish a sense of urgency
Which of the following is not an explanation for why people resist change at work? -
ANS Management has explained and demonstrated the need for change.
Why does John Kotter advocate creating "short-term wins" in his eight-step process for change?
- ANS They help to create a feeling of progress as well as an opportunity to reward
employees
The development of the Internet is an example of - ANS radical innovation
1
Page
@COPYRIGHT BRAINBARTER 2025/2026
, Which stage in Kurt Lewin's change model involves people employing new skills and attitudes
and being rewarded by the organization for doing so? - ANS Refreezing
Which of the following is not one of the four stages of change in the Black and Gregersen
model? - ANS Do the new right thing, and do it fairly well at first
Sustaining organizational change through continued focus occurs during which step in the
ADKAR model? - ANS Reinforcement
A manager who is comfortable with risk will be more likely to lead which sort of change effort?
- ANS Revolutionary
The third step of the Cisco Change Roadmap (CCR) is - ANS Manage
Lower and middle-level managers are generally not tasked with leading which of the following
kinds of change? - ANS Invention of new organizational missions or economic models
Which of the following statements about change efforts is not true? - ANS Managers who
expect resistance to change rarely become defensive
Willingness to support and participate in change effort comes during which step in the ADKAR
model? - ANS Desire
Which of the following is not one of the three factors driving change that make it more
challenging, according to Black and Gregersen? - ANS Fear of change
The majority of people spend their time experiencing which of the following sorts of change? -
ANS Reactive change
2
Page
@COPYRIGHT BRAINBARTER 2025/2026
