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2025 - DUE 11 September 2025
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, An Analysis of Thabo's Challenges and a Proposed Intervention Plan
Section A: Emotional Intelligence
1. Definition and Components of Emotional Intelligence (EI)
Emotional Intelligence (EI) is defined as the ability to perceive, understand, use, and manage
emotions in oneself and others to navigate social situations and interactions effectively
(Goleman, 1995). It is a critical skill for academic success and overall well-being. The concept of
EI is divided into five core components:
Self-awareness: This is the capacity to recognize and understand one's own emotions,
strengths, weaknesses, values, and motivations. In Thabo's case, he is likely struggling
with self-awareness, as his emotional outbursts and frustration suggest he is unable to
recognize his feelings before they escalate. He doesn't seem to be able to identify that he
is feeling anxious or overwhelmed due to his family's financial crisis.
Self-regulation: This is the ability to manage and control one's own emotions and
impulses. A person with high self-regulation can respond to situations appropriately
rather than react impulsively. Thabo’s emotional outbursts and verbal lashing out at
classmates are clear examples of a lack of self-regulation. The instability at home has
removed his sense of routine, making it difficult for him to control his reactions in a new,
unfamiliar environment.
Motivation: This component involves being driven by a desire for personal achievement
rather than by external rewards. It is about a passion for learning and a commitment to
personal goals. Thabo’s decline in academic performance and withdrawal from group
activities suggest a significant loss of motivation. The stress from his home life likely
overshadows any intrinsic drive he once had for school.
Empathy: This is the capacity to understand and share the feelings of another person. It
involves putting oneself in another's shoes and being sensitive to their emotional states.
Thabo's lashing out at his classmates shows a lack of empathy, which is likely a side
effect of his own distress. When he is feeling anxious and defensive, it becomes harder
for him to consider the feelings of those around him.
Social skills: This is the ability to manage relationships, build networks, and
communicate effectively. It includes a range of skills like conflict resolution,
collaboration, and persuasion. Thabo's refusal to participate in group activities and his
general withdrawal from peers indicate a breakdown in his social skills, which is likely a
consequence of his emotional distress and feelings of isolation.