Low Performance Points (3rd rock),
Mindset, and low performance points
for People domain (SH)LATEST 2026.
True - Correct answerTrue or false: in conflict management, always talk to the team
member before discussing with the team
Collaborate/problem solve - Correct answerConflict management technique:
Integrating multiple viewpoints and insights from different perspectives requires a
cooperative attitude and an open dialogue, which usually leads to a consensus and
commitment. WIN-WIN situation.
Force/direct - Correct answerConflict management technique: enforce someones
viewpoint at the expense of another. Win-lose.
Compromise/reconcile - Correct answerConflict management technique: Attempting
to resolve a conflict in a temporary or partial manner by finding solutions that satisfy all
parties
Smooth/Accommodate - Correct answerConflict management technique: downplays
seriousness of the conflict and behaves as of it never occurred. Concern for onself is
low and concern for others is high.
Withdraw/avoid - Correct answerConflict management technique: leaving an actual
or potential conflict situation; delaying the issue until it can be resolved by others or to
be better prepared.
Escalate - Correct answerReview OPAs and communication management plans
that define when to ____ an issue
Connected - Correct answerShareholders or partners are an example of a ____
stakeholder categorization
Owner - Correct answerThis stakeholders' interests are achieving targets and
increasing sales margins
Sponsor - Correct answerThis stakeholders' interests are providing new market to
expand ventures and addressing need to customers
Team member - Correct answerThis stakeholders' interests are new product
excitement, retain and expand skill level, and strike (if demands aren't met).
,Manage closley - Correct answerWhat to do when they high power and high interest
Keep satisfied - Correct answerWhat to do when they high power and low interest
Keep informed - Correct answerWhat to do when they have low power, but high
interest
Monitor only - Correct answerWhat to do when they have low power and low
interest
Salience Model - Correct answerModel used to describe stakeholders based on
their power level, influence, urgency, or legitimacy
Communications Management Plan - Correct answerIf escalation is needed, follow
the ______ ______ ___. Normally when an issue occurs.
Lessons learned register - Correct answerWhen an issue occurs you update the
issue log, _____ _____ _____, and the OPA
Forming - Correct answerWhat stage of Tuckmams ladder do tms tend to behave
independently?
Storming - Correct answerWhat stage of Tuckmans ladder does PM coach them
through?
Performing - Correct answerWhat stage of tuckmans do tms make decisions
independently and are autonomous?
Team Performance Assessment - Correct answerThis assessment plays a crucial
role in sustaining high performance levels, guaranteeing the success of the project, and
promoting growth and development of the team
Resource calendar - Correct answerTracks the availability of personnel, equipment,
and materials. Aid in effective planning, scheduling, and resource allocation.
Responsibility assignment matrix (RAM) - Correct answerAlso known as RACI. Only
one person is accountable in this. PM should consult this to identify who's responsible
for quality metrics. Shows resources assigned to each work package.
Team charter - Correct answerAlso called social agreement
Team Charter - Correct answerThe team should develop this document together. It
should be reviewed and updated periodically. Establishes ground rules.
, Procurement Management Plan - Correct answerDocument that provides a
timetable, metrics, responsibilities, constraints, and legal details of procurement
Procurement stretegy - Correct answerDocument that describes procurement
approach, cost estimates, delivery methods, prequalified sellers, etc
Statement of work - Correct answerDetails procurement item, specifications, quality,
performance services, performance details, payment, and warranty. Developed from
scope baseline and has needs of buyer
Bid documents - Correct answerDocument that solicits bids including request for
information, request for proposal, and request for quotation.
Fixed-price contracts - Correct answerType of contract that is suitable when the
work is predictable and the requirements are well defined and not likely to change
Cost Reimbursable Contract - Correct answerType of contract that is suitable when
work is evolving, likely to change, or not well defined.
Cost plus fee - Correct answerBuyer pays the work expense and pays an award fee
that is based on satisfaction of work
Fixed-price contract < cost reimbursable < time and materials - Correct
answerRanked the types of procurement contracts from least to most risk to the
buyer.
Procurement management plan - Correct answerProcurement document that has
negotiation authority (who has authority to negotiate)
True - Correct answerTrue or false: changes can be requested by any stakeholder
True - Correct answerTrue or false: Even if there are no impacts to the baselines, all
change requests must still go through the change control process to ensure proper
evaluation, documentation, and authorization
Change management plan - Correct answerWhen you want to understand how to
start the change request or who does it go to, what should you look at?
Baselined - Correct answerProject budget, scope statement, and WBS are all
examples of ________ items
External - Correct answer______ negotiations involve contracts and formal
agreements
Mindset, and low performance points
for People domain (SH)LATEST 2026.
True - Correct answerTrue or false: in conflict management, always talk to the team
member before discussing with the team
Collaborate/problem solve - Correct answerConflict management technique:
Integrating multiple viewpoints and insights from different perspectives requires a
cooperative attitude and an open dialogue, which usually leads to a consensus and
commitment. WIN-WIN situation.
Force/direct - Correct answerConflict management technique: enforce someones
viewpoint at the expense of another. Win-lose.
Compromise/reconcile - Correct answerConflict management technique: Attempting
to resolve a conflict in a temporary or partial manner by finding solutions that satisfy all
parties
Smooth/Accommodate - Correct answerConflict management technique: downplays
seriousness of the conflict and behaves as of it never occurred. Concern for onself is
low and concern for others is high.
Withdraw/avoid - Correct answerConflict management technique: leaving an actual
or potential conflict situation; delaying the issue until it can be resolved by others or to
be better prepared.
Escalate - Correct answerReview OPAs and communication management plans
that define when to ____ an issue
Connected - Correct answerShareholders or partners are an example of a ____
stakeholder categorization
Owner - Correct answerThis stakeholders' interests are achieving targets and
increasing sales margins
Sponsor - Correct answerThis stakeholders' interests are providing new market to
expand ventures and addressing need to customers
Team member - Correct answerThis stakeholders' interests are new product
excitement, retain and expand skill level, and strike (if demands aren't met).
,Manage closley - Correct answerWhat to do when they high power and high interest
Keep satisfied - Correct answerWhat to do when they high power and low interest
Keep informed - Correct answerWhat to do when they have low power, but high
interest
Monitor only - Correct answerWhat to do when they have low power and low
interest
Salience Model - Correct answerModel used to describe stakeholders based on
their power level, influence, urgency, or legitimacy
Communications Management Plan - Correct answerIf escalation is needed, follow
the ______ ______ ___. Normally when an issue occurs.
Lessons learned register - Correct answerWhen an issue occurs you update the
issue log, _____ _____ _____, and the OPA
Forming - Correct answerWhat stage of Tuckmams ladder do tms tend to behave
independently?
Storming - Correct answerWhat stage of Tuckmans ladder does PM coach them
through?
Performing - Correct answerWhat stage of tuckmans do tms make decisions
independently and are autonomous?
Team Performance Assessment - Correct answerThis assessment plays a crucial
role in sustaining high performance levels, guaranteeing the success of the project, and
promoting growth and development of the team
Resource calendar - Correct answerTracks the availability of personnel, equipment,
and materials. Aid in effective planning, scheduling, and resource allocation.
Responsibility assignment matrix (RAM) - Correct answerAlso known as RACI. Only
one person is accountable in this. PM should consult this to identify who's responsible
for quality metrics. Shows resources assigned to each work package.
Team charter - Correct answerAlso called social agreement
Team Charter - Correct answerThe team should develop this document together. It
should be reviewed and updated periodically. Establishes ground rules.
, Procurement Management Plan - Correct answerDocument that provides a
timetable, metrics, responsibilities, constraints, and legal details of procurement
Procurement stretegy - Correct answerDocument that describes procurement
approach, cost estimates, delivery methods, prequalified sellers, etc
Statement of work - Correct answerDetails procurement item, specifications, quality,
performance services, performance details, payment, and warranty. Developed from
scope baseline and has needs of buyer
Bid documents - Correct answerDocument that solicits bids including request for
information, request for proposal, and request for quotation.
Fixed-price contracts - Correct answerType of contract that is suitable when the
work is predictable and the requirements are well defined and not likely to change
Cost Reimbursable Contract - Correct answerType of contract that is suitable when
work is evolving, likely to change, or not well defined.
Cost plus fee - Correct answerBuyer pays the work expense and pays an award fee
that is based on satisfaction of work
Fixed-price contract < cost reimbursable < time and materials - Correct
answerRanked the types of procurement contracts from least to most risk to the
buyer.
Procurement management plan - Correct answerProcurement document that has
negotiation authority (who has authority to negotiate)
True - Correct answerTrue or false: changes can be requested by any stakeholder
True - Correct answerTrue or false: Even if there are no impacts to the baselines, all
change requests must still go through the change control process to ensure proper
evaluation, documentation, and authorization
Change management plan - Correct answerWhen you want to understand how to
start the change request or who does it go to, what should you look at?
Baselined - Correct answerProject budget, scope statement, and WBS are all
examples of ________ items
External - Correct answer______ negotiations involve contracts and formal
agreements
