, Chapter 1. The Exceptional Manager: What You Do,
nn nn nn nn nn nn nn
nn How You Do It
nn nn nn
TRUE/FALSE nn- nnWrite nn'T' nnif nnthe nnstatement nnis nntrue nnand nn'F' nnif nnthe nnstatement nnis nnfalse.
1) At nntimes, nnto nnbe nnefficient nnin nnmanagement nnmeans nnNOT nnusing nnresources nnin nnthe
nnmost nncost- nneffective nnway.
⊚ true
⊚ false
2) Organizations nncan nngain nna nncompetitive nnadvantage nnsimply nnby nnmatching nntheir
nncompetition nnin nnterms nnof nncutting nncosts nnand nnresponsiveness nnto nnemployees.
⊚ true
⊚ false
3) Innovation nnin nnbusiness nnis nndefined nnas nnseeking nnways nnto nndeliver nnless nncostly
nngoods nnbut nnin nnsimilar nnways, nnmaintaining nnemployee nnmorale.
⊚ true
⊚ false
4) Telecommuting nnhas nnbeen nnfound nnto nnenhance nnemployee nn satisfaction nnand nnperformance.
⊚ true
⊚ false
,5) Jorge nnis nndeveloping nna nnnew nnemployee nnschedule nnfor nnhis nnlandscaping nnbusiness
nndue nnto nnthe nnincrease nnin nncustomer nncalls nnduring nnthe nnsummer. nnWhile nndoing nnthis, nnJorge nnis
nninvolved nnin nnorganizing.
⊚ true
⊚ false
6) Amber, nna nndistrict nnmanager nnfor nna nnlarge nnrestaurant nnchain, nnis nncomparing nnthe
nngoals nnof nnher nnrestaurants nnwith nnrecent nnsales. nnShe nnknows nnthat nntwo nnrestaurants nnare
nnunderperforming, nnso nnshe nnplans nnon nnmeeting nnwith nnthose nnmanagers nnto nndiscuss
nncorrective nnaction; nnthis nnprocess nnis nnthe nncontrolling nnmanagerial nnfunction.
⊚ true
⊚ false
7) Tia nnworks nnfor nna nnline nnof nnhigh-end nnfashion nnclothing nnstores. nnIn nnher nnrole, nnshe
nnmakes nnstrategic nnlong-term nndecisions nnabout nnher nncompany’s nnoverall nndirection, nnand nnshe
nncreates nnthe nnoverall nncorporate nngoals, nnpolicies, nnand nnstrategies. nnIn nnlight nnof nnthese nntasks,
nnTia nnmust nnbe nna nnmiddle nnmanager.
⊚ true
⊚ false
8) Leonardo nnis nna nndistrict nnmanager nnwho nnoversees nnseveral nnstore nnmanagers nnin nna
nnnational nnchain nnof nnretailers. nnLeonardo nnreports nndirectly nnto nnthe nnvice nnpresident nnof nnstores
nnand nnmarketing, nna nnmember nnof nntop nnmanagement. nnLeonardo nnis nna nnmiddle nnmanager.
, ⊚ true
⊚ false
9) Mintzberg nnconcluded nnthat nnmanagers nnplay nnthree nnbroad nntypes nnof nnroles:
nninterpersonal, nnanalytical, nnand nncritical.
⊚ true
⊚ false
10) It’s nnyour nnresponsibility nnto nnmanage nnyour nncareer, nnbut nnothers nncan nnalso nnmake nnit nnhappen.
⊚ true
⊚ false
MULTIPLE nnCHOICE nn- nnChoose nnthe nnone nnalternative nnthat nnbest nncompletes nnthe
nnstatement nnor nnanswers nnthe nnquestion.
11) Which nnone nnof nnthe nnfollowing nnis nnone nnway nnto nnthink nnabout nnmanagement?
A) efficiency nnin nnmotion
B) the nnscience nnof nnhelping nnpeople
C) the nnscience nnof nnaccomplishing nnthings
D) the nnart nnof nngetting nnthings nndone nnthrough nnpeople
E) the nnscience nnof nnsynergy
nn nn nn nn nn nn nn
nn How You Do It
nn nn nn
TRUE/FALSE nn- nnWrite nn'T' nnif nnthe nnstatement nnis nntrue nnand nn'F' nnif nnthe nnstatement nnis nnfalse.
1) At nntimes, nnto nnbe nnefficient nnin nnmanagement nnmeans nnNOT nnusing nnresources nnin nnthe
nnmost nncost- nneffective nnway.
⊚ true
⊚ false
2) Organizations nncan nngain nna nncompetitive nnadvantage nnsimply nnby nnmatching nntheir
nncompetition nnin nnterms nnof nncutting nncosts nnand nnresponsiveness nnto nnemployees.
⊚ true
⊚ false
3) Innovation nnin nnbusiness nnis nndefined nnas nnseeking nnways nnto nndeliver nnless nncostly
nngoods nnbut nnin nnsimilar nnways, nnmaintaining nnemployee nnmorale.
⊚ true
⊚ false
4) Telecommuting nnhas nnbeen nnfound nnto nnenhance nnemployee nn satisfaction nnand nnperformance.
⊚ true
⊚ false
,5) Jorge nnis nndeveloping nna nnnew nnemployee nnschedule nnfor nnhis nnlandscaping nnbusiness
nndue nnto nnthe nnincrease nnin nncustomer nncalls nnduring nnthe nnsummer. nnWhile nndoing nnthis, nnJorge nnis
nninvolved nnin nnorganizing.
⊚ true
⊚ false
6) Amber, nna nndistrict nnmanager nnfor nna nnlarge nnrestaurant nnchain, nnis nncomparing nnthe
nngoals nnof nnher nnrestaurants nnwith nnrecent nnsales. nnShe nnknows nnthat nntwo nnrestaurants nnare
nnunderperforming, nnso nnshe nnplans nnon nnmeeting nnwith nnthose nnmanagers nnto nndiscuss
nncorrective nnaction; nnthis nnprocess nnis nnthe nncontrolling nnmanagerial nnfunction.
⊚ true
⊚ false
7) Tia nnworks nnfor nna nnline nnof nnhigh-end nnfashion nnclothing nnstores. nnIn nnher nnrole, nnshe
nnmakes nnstrategic nnlong-term nndecisions nnabout nnher nncompany’s nnoverall nndirection, nnand nnshe
nncreates nnthe nnoverall nncorporate nngoals, nnpolicies, nnand nnstrategies. nnIn nnlight nnof nnthese nntasks,
nnTia nnmust nnbe nna nnmiddle nnmanager.
⊚ true
⊚ false
8) Leonardo nnis nna nndistrict nnmanager nnwho nnoversees nnseveral nnstore nnmanagers nnin nna
nnnational nnchain nnof nnretailers. nnLeonardo nnreports nndirectly nnto nnthe nnvice nnpresident nnof nnstores
nnand nnmarketing, nna nnmember nnof nntop nnmanagement. nnLeonardo nnis nna nnmiddle nnmanager.
, ⊚ true
⊚ false
9) Mintzberg nnconcluded nnthat nnmanagers nnplay nnthree nnbroad nntypes nnof nnroles:
nninterpersonal, nnanalytical, nnand nncritical.
⊚ true
⊚ false
10) It’s nnyour nnresponsibility nnto nnmanage nnyour nncareer, nnbut nnothers nncan nnalso nnmake nnit nnhappen.
⊚ true
⊚ false
MULTIPLE nnCHOICE nn- nnChoose nnthe nnone nnalternative nnthat nnbest nncompletes nnthe
nnstatement nnor nnanswers nnthe nnquestion.
11) Which nnone nnof nnthe nnfollowing nnis nnone nnway nnto nnthink nnabout nnmanagement?
A) efficiency nnin nnmotion
B) the nnscience nnof nnhelping nnpeople
C) the nnscience nnof nnaccomplishing nnthings
D) the nnart nnof nngetting nnthings nndone nnthrough nnpeople
E) the nnscience nnof nnsynergy
