PUB2606
Assignment 2 Semester 2 2025
2 2025
Unique Number:
Due date: September 2025
LISTENING AND MANAGERIAL INVOLVEMENT IN LEARNING GAPS: THE CASE OF
SAM MALULEKE
INTRODUCTION
In any organisation, listening is an essential skill that managers must develop if they want to
lead effectively. Listening is not only about hearing the words that employees say but also
about understanding their concerns, feelings, and needs. Poor listening can create distance
between managers and employees and can worsen problems of communication, teamwork,
and morale. This essay analyses the case of Sam Maluleke, an accounting manager in the
Financial Division of the Department of National Education. It evaluates whether Sam is a
good listener, explores ways to overcome his weaknesses in listening, and reflects on
whether Sam should have been more directly involved in addressing the learning and social
gap of his employee, Brian.
The discussion links the case to principles of human resource management, leadership, and
organisational behaviour. It draws on Van der Westhuizen (2021), who explains the role of
management in building strong human relations, developing employee potential, and
DISCLAIMER & TERMS OF USE
Educational Aid: These study notes are intended to be used as educational resources and should not be seen as a
replacement for individual research, critical analysis, or professional consultation. Students are encouraged to perform
their own research and seek advice from their instructors or academic advisors for specific assignment guidelines.
Personal Responsibility: While every effort has been made to ensure the accuracy and reliability of the information in
these study notes, the seller does not guarantee the completeness or correctness of all content. The buyer is
responsible for verifying the accuracy of the information and exercising their own judgment when applying it to their
assignments.
Academic Integrity: It is essential for students to maintain academic integrity and follow their institution's policies
regarding plagiarism, citation, and referencing. These study notes should be used as learning tools and sources of
inspiration. Any direct reproduction of the content without proper citation and acknowledgment may be considered
academic misconduct.
Limited Liability: The seller shall not be liable for any direct or indirect damages, losses, or consequences arising from
the use of these notes. This includes, but is not limited to, poor academic performance, penalties, or any other negative
consequences resulting from the application or misuse of the information provided.
, For additional support +27 81 278 3372
The Role of International Organisations in Global Environmental Governance
1. Introduction
Environmental problems such as climate change, deforestation, biodiversity loss and
marine pollution have become increasingly global in nature. No single country can
effectively deal with these challenges on its own because they cross national borders
and require cooperation across states. For this reason, international organisations
have become central actors in global environmental governance. They provide
platforms for cooperation, set global norms, monitor compliance, and mobilise
resources. However, their effectiveness remains contested, with successes and
shortcomings in different areas. This essay critically discusses the role of
international organisations in global environmental governance, with a focus on
organisations such as the United Nations, the United Nations Environment
Programme (UNEP), the Intergovernmental Panel on Climate Change (IPCC), the
World Trade Organization (WTO), and non-governmental organisations like
Greenpeace. Practical examples will be used to demonstrate their contributions and
limitations.
2. Understanding Global Environmental Governance
Global environmental governance refers to the processes, rules, and institutions that
shape how states, international organisations, and non-state actors address
environmental issues at the global level (Biermann, 2020). It is not limited to states
but includes a wide network of international organisations, civil society, corporations,
and scientific bodies. International organisations play a coordinating role, ensuring
that states work together to address common challenges while promoting
accountability and the exchange of knowledge (Najam et al., 2021).
3. The Role of the United Nations in Environmental Governance
The United Nations (UN) plays the most significant role in shaping global
environmental governance. Since the 1972 Stockholm Conference on the Human
Assignment 2 Semester 2 2025
2 2025
Unique Number:
Due date: September 2025
LISTENING AND MANAGERIAL INVOLVEMENT IN LEARNING GAPS: THE CASE OF
SAM MALULEKE
INTRODUCTION
In any organisation, listening is an essential skill that managers must develop if they want to
lead effectively. Listening is not only about hearing the words that employees say but also
about understanding their concerns, feelings, and needs. Poor listening can create distance
between managers and employees and can worsen problems of communication, teamwork,
and morale. This essay analyses the case of Sam Maluleke, an accounting manager in the
Financial Division of the Department of National Education. It evaluates whether Sam is a
good listener, explores ways to overcome his weaknesses in listening, and reflects on
whether Sam should have been more directly involved in addressing the learning and social
gap of his employee, Brian.
The discussion links the case to principles of human resource management, leadership, and
organisational behaviour. It draws on Van der Westhuizen (2021), who explains the role of
management in building strong human relations, developing employee potential, and
DISCLAIMER & TERMS OF USE
Educational Aid: These study notes are intended to be used as educational resources and should not be seen as a
replacement for individual research, critical analysis, or professional consultation. Students are encouraged to perform
their own research and seek advice from their instructors or academic advisors for specific assignment guidelines.
Personal Responsibility: While every effort has been made to ensure the accuracy and reliability of the information in
these study notes, the seller does not guarantee the completeness or correctness of all content. The buyer is
responsible for verifying the accuracy of the information and exercising their own judgment when applying it to their
assignments.
Academic Integrity: It is essential for students to maintain academic integrity and follow their institution's policies
regarding plagiarism, citation, and referencing. These study notes should be used as learning tools and sources of
inspiration. Any direct reproduction of the content without proper citation and acknowledgment may be considered
academic misconduct.
Limited Liability: The seller shall not be liable for any direct or indirect damages, losses, or consequences arising from
the use of these notes. This includes, but is not limited to, poor academic performance, penalties, or any other negative
consequences resulting from the application or misuse of the information provided.
, For additional support +27 81 278 3372
The Role of International Organisations in Global Environmental Governance
1. Introduction
Environmental problems such as climate change, deforestation, biodiversity loss and
marine pollution have become increasingly global in nature. No single country can
effectively deal with these challenges on its own because they cross national borders
and require cooperation across states. For this reason, international organisations
have become central actors in global environmental governance. They provide
platforms for cooperation, set global norms, monitor compliance, and mobilise
resources. However, their effectiveness remains contested, with successes and
shortcomings in different areas. This essay critically discusses the role of
international organisations in global environmental governance, with a focus on
organisations such as the United Nations, the United Nations Environment
Programme (UNEP), the Intergovernmental Panel on Climate Change (IPCC), the
World Trade Organization (WTO), and non-governmental organisations like
Greenpeace. Practical examples will be used to demonstrate their contributions and
limitations.
2. Understanding Global Environmental Governance
Global environmental governance refers to the processes, rules, and institutions that
shape how states, international organisations, and non-state actors address
environmental issues at the global level (Biermann, 2020). It is not limited to states
but includes a wide network of international organisations, civil society, corporations,
and scientific bodies. International organisations play a coordinating role, ensuring
that states work together to address common challenges while promoting
accountability and the exchange of knowledge (Najam et al., 2021).
3. The Role of the United Nations in Environmental Governance
The United Nations (UN) plays the most significant role in shaping global
environmental governance. Since the 1972 Stockholm Conference on the Human
