2025 – S1 – MNG1502 – ASSESSMENT 2 – Q&A
QUIZ
Assessment 2
Started on Tuesday, 29 April 2025,
State Finished
Completed on Tuesday, 29 April 2025,
Time taken
Grade 20.00 out of 20.00 (100%)
Question 1
The need for self-respect and dignity are __________ needs that are satisfied
__________ according to Maslow’s hierarchy.
a.
esteem; internally
b.
esteem; externally
c.
self-actualisation; internally
d.
self-actualisation; externally
Feedback
Your answer is correct.
Esteem, or ego, needs are twofold and refer to our desire to feel good about
ourselves and our need for recognition or respect from others. Esteem needs are
somewhat unique in that they are satisfied both internally and externally. Our desire
to feel good about ourselves is something that is satisfied internally and can include
the need for self-respect, self- acceptance, dignity, independence, achievement,
mastery or personal satisfaction. In terms of our need for recognition from others,
these needs are satisfied externally and can include the need for prestige, status,
reputation, attention or recognition for a job well done. In the workplace, esteem
needs can be satisfied through job titles, prestigious assignments or even large or
luxurious workspaces and offices.
1
,2025 – S1 – MNG1502 – ASSESSMENT 2 – Q&A
Refer to page 135 of the study guide.
The correct answer is:
esteem; internally
Question 2
Which form of communication takes place across different levels of authority,
hierarchical levels or different functions and departments?
a.
Downward communication
b.
Upward communication
c.
Horizontal communication
d.
Diagonal communication
Feedback
Your answer is correct.
Diagonal communication takes place across different levels of authority, hierarchical
levels or different functions and departments.
Refer to page 130 of the study guide.
The correct answer is:
Diagonal communication
2
, 2025 – S1 – MNG1502 – ASSESSMENT 2 – Q&A
Question 3
Liam encourages conflict in his section as he believes that conflict is important for
effective performance and that it prevents an organisation from becoming static or
unwilling to respond to change. According to this statement, Liam is a supporter of
the __________ school of thought on the handling of conflict.
a.
traditional
b.
human-relations
c.
interactionist
d.
passive
Feedback
Your answer is correct.
Supporters of the interactionist approach encourage conflict as they see it as a
positive thing that is important for effective performance. This school of thought
believes that without conflict, an organisation could become static, passive and
unwilling to respond to innovation or change.
Refer to page 141 of the study guide.
The correct answer is:
interactionist
Question 4
When sending an email out to clients, or calling them on the telephone, staff
members are expected to be polite and avoid the use of stereotypes and
bias. Which one of the seven C’s of effective communication is described by this
statement?
a.
3
QUIZ
Assessment 2
Started on Tuesday, 29 April 2025,
State Finished
Completed on Tuesday, 29 April 2025,
Time taken
Grade 20.00 out of 20.00 (100%)
Question 1
The need for self-respect and dignity are __________ needs that are satisfied
__________ according to Maslow’s hierarchy.
a.
esteem; internally
b.
esteem; externally
c.
self-actualisation; internally
d.
self-actualisation; externally
Feedback
Your answer is correct.
Esteem, or ego, needs are twofold and refer to our desire to feel good about
ourselves and our need for recognition or respect from others. Esteem needs are
somewhat unique in that they are satisfied both internally and externally. Our desire
to feel good about ourselves is something that is satisfied internally and can include
the need for self-respect, self- acceptance, dignity, independence, achievement,
mastery or personal satisfaction. In terms of our need for recognition from others,
these needs are satisfied externally and can include the need for prestige, status,
reputation, attention or recognition for a job well done. In the workplace, esteem
needs can be satisfied through job titles, prestigious assignments or even large or
luxurious workspaces and offices.
1
,2025 – S1 – MNG1502 – ASSESSMENT 2 – Q&A
Refer to page 135 of the study guide.
The correct answer is:
esteem; internally
Question 2
Which form of communication takes place across different levels of authority,
hierarchical levels or different functions and departments?
a.
Downward communication
b.
Upward communication
c.
Horizontal communication
d.
Diagonal communication
Feedback
Your answer is correct.
Diagonal communication takes place across different levels of authority, hierarchical
levels or different functions and departments.
Refer to page 130 of the study guide.
The correct answer is:
Diagonal communication
2
, 2025 – S1 – MNG1502 – ASSESSMENT 2 – Q&A
Question 3
Liam encourages conflict in his section as he believes that conflict is important for
effective performance and that it prevents an organisation from becoming static or
unwilling to respond to change. According to this statement, Liam is a supporter of
the __________ school of thought on the handling of conflict.
a.
traditional
b.
human-relations
c.
interactionist
d.
passive
Feedback
Your answer is correct.
Supporters of the interactionist approach encourage conflict as they see it as a
positive thing that is important for effective performance. This school of thought
believes that without conflict, an organisation could become static, passive and
unwilling to respond to innovation or change.
Refer to page 141 of the study guide.
The correct answer is:
interactionist
Question 4
When sending an email out to clients, or calling them on the telephone, staff
members are expected to be polite and avoid the use of stereotypes and
bias. Which one of the seven C’s of effective communication is described by this
statement?
a.
3
