WGU Change Management and Innovation - C208 assessment v1 ||
A+ Score Secured.
Which three individuals within an organization could play the role of change agent correct
answers ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change correct answers Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage) correct answers knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee
benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? correct answers Descriptive
Which two statements characterize low end disruption correct answers it is an innovation that is
good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers correct answers Communicating change initiatives through email
Explaining why the change is needed
, What is essential for a leader to communicate when undertaking organizational change? correct
answers a consistent vision of the end result of the change
how should training be viewed during organizational change correct answers as a worthwhile
investment in a successful transition
How can a leader connect with employees to help sustain organizational change? correct answers
offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? correct
answers Directing leaders to focus on profit-driven goals, market share, and employee
satisfaction
What is a common cause for the failure of organizational change correct answers unclear goals
Which role does creative tension play in organizational change according to Peter Senge? correct
answers It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change? correct answers anger
which practice can lead to unconscious resistance to attempts at organizational change? correct
answers tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications correct
answers by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black
and Gregersen? correct answers Mental models can become barriers that prevent stakeholders'
from perceiving the need for change
A+ Score Secured.
Which three individuals within an organization could play the role of change agent correct
answers ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change correct answers Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage) correct answers knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee
benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? correct answers Descriptive
Which two statements characterize low end disruption correct answers it is an innovation that is
good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers correct answers Communicating change initiatives through email
Explaining why the change is needed
, What is essential for a leader to communicate when undertaking organizational change? correct
answers a consistent vision of the end result of the change
how should training be viewed during organizational change correct answers as a worthwhile
investment in a successful transition
How can a leader connect with employees to help sustain organizational change? correct answers
offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? correct
answers Directing leaders to focus on profit-driven goals, market share, and employee
satisfaction
What is a common cause for the failure of organizational change correct answers unclear goals
Which role does creative tension play in organizational change according to Peter Senge? correct
answers It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational
change? correct answers anger
which practice can lead to unconscious resistance to attempts at organizational change? correct
answers tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications correct
answers by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black
and Gregersen? correct answers Mental models can become barriers that prevent stakeholders'
from perceiving the need for change
