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APCO TELECOMMUNICATOR TEST
QUESTIONS AND ANSWERS 2025
The term PSAP stands for Public Safety Access Point - correct
answer- False, Public Safety Answering Point
Professionalism is defined by who you are, what you do, and
how others perceive you - correct answer- True
Ethics involves an individuals personal, professional, and
organizational rules of conduct - correct answer- True
The three primary fields of public safety communications are
law enforcement, fire service, and emergency management -
correct answer- False, They are Law Enforcement, Fire
Services, and EMS (Emergency Medical Services)
The term vital services defines the primary functions or tasks of
public safety communications systems - correct answer- True
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Telephone books, maps, and cross reference directories are
examples of PSAP informational resources - correct answer-
True
A policy is a guide to action and a procedure is a guide to
thinking - correct answer- False, A policy is a guide to thinking
and a procedure is a guide to action
All non verbal communication requires face to face
communication - correct answer- False
A question that can't be answered yes or no is an open ended
question - correct answer- True
Restating a speakers main points in your own words is applying
the active listening technique - correct answer- False
Repeating in a short declarative statement the emotions or
feelings the speaker is communicating is applying the active
listening technique of paraphrasing - correct answer- False
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An observation is based on assumptions and an inference is
based on facts. - correct answer- False, An observation is
based on facts and an inference is based on assumptions
Good customer service means treating callers with dilligence,
consideration, and respect - correct answer- True
Emergency calls only come in on emergency lines - correct
answer- False
Giving legal advice and/or personal opinions is part of a
telecommunicators job - correct answer- False
It's okay for a telecommunicator to rely on memory during info
gathering - correct answer- False
An accurate description of weapons is critical info for response
units - correct answer- True
APCO TELECOMMUNICATOR TEST
QUESTIONS AND ANSWERS 2025
The term PSAP stands for Public Safety Access Point - correct
answer- False, Public Safety Answering Point
Professionalism is defined by who you are, what you do, and
how others perceive you - correct answer- True
Ethics involves an individuals personal, professional, and
organizational rules of conduct - correct answer- True
The three primary fields of public safety communications are
law enforcement, fire service, and emergency management -
correct answer- False, They are Law Enforcement, Fire
Services, and EMS (Emergency Medical Services)
The term vital services defines the primary functions or tasks of
public safety communications systems - correct answer- True
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Telephone books, maps, and cross reference directories are
examples of PSAP informational resources - correct answer-
True
A policy is a guide to action and a procedure is a guide to
thinking - correct answer- False, A policy is a guide to thinking
and a procedure is a guide to action
All non verbal communication requires face to face
communication - correct answer- False
A question that can't be answered yes or no is an open ended
question - correct answer- True
Restating a speakers main points in your own words is applying
the active listening technique - correct answer- False
Repeating in a short declarative statement the emotions or
feelings the speaker is communicating is applying the active
listening technique of paraphrasing - correct answer- False
, 3 | Page
An observation is based on assumptions and an inference is
based on facts. - correct answer- False, An observation is
based on facts and an inference is based on assumptions
Good customer service means treating callers with dilligence,
consideration, and respect - correct answer- True
Emergency calls only come in on emergency lines - correct
answer- False
Giving legal advice and/or personal opinions is part of a
telecommunicators job - correct answer- False
It's okay for a telecommunicator to rely on memory during info
gathering - correct answer- False
An accurate description of weapons is critical info for response
units - correct answer- True
