WGU D072 FUNDAMENTALS FOR SUCCESS IN
BUSINESS 200 PRACTICE QUESTIONS AND
CORRECT ANSWERS FOR PRE-ASSESSMENT AND
OA/ WGU D072 OA PREP (NEW!!)
THE WGU D072 FUNDAMENTALS FOR SUCCESS IN BUSINESS COURSE FOCUSES ON CORE BUSINESS
SKILLS SUCH AS LEADERSHIP, ETHICS, COMMUNICATION, AND CHANGE MANAGEMENT. THIS
PRACTICE SET INCLUDES 200 QUESTIONS THAT MIRROR THE STYLE AND CONTENT OF BOTH THE
PRE-ASSESSMENT AND OFFICIAL OBJECTIVE ASSESSMENT (OA). IT IS DESIGNED TO HELP STUDENTS
BUILD CONFIDENCE, MASTER KEY CONCEPTS, AND PERFORM STRONGLY ON THE FINAL EXAM.
During a meeting to decide the venue for the annual office picnic, a manager says that the location is
fine for the event but adds that others will likely be opposed to the choice. Which style of
communication is being used by this manager?
1. Passive
2. Assertive
3. Aggressive
4. Passive-aggressive - CORRECT ANSWER-4. Passive-aggressive
A leader with high emotional intelligence is looking to capitalize on this trait while working with
social media. How would the leader do so?
1. Use social media as a tool to connect multiple stakeholders
2. Use forms of social media with which the leader is most comfortable
3. Use social media as the preferred tool for generating new customers
4. Use social media as the preferred method for communicating with employees - CORRECT
ANSWER-1. Use social media as a tool to connect multiple stakeholders
What is true about emotional intelligence in the workplace?
1. Emotional intelligence is equally important in all work situations and job positions.
2. The lower the emotional intelligence one has, the less ethical the individual will be.
3. The higher the emotional intelligence one has, the more ethical the individual will be.
4. The importance of emotional intelligence varies by situation and job position. - CORRECT
ANSWER-4. The importance of emotional intelligence varies by situation and job position.
,A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new
employee take more initiative to complete tasks and to persevere, even on the most challenging
days.
Which technique is the new employee being encouraged to display?
1. Empathy
2. Motivation
3. Self-regulation
4. Self-awareness - CORRECT ANSWER-2. Motivation
What is the ultimate goal for leaders when supporting employees in their development of emotional
intelligence?
1. To encourage employees to adopt the same emotional intelligence strategies as themselves
2. To have employees perfect their professional interpersonal relationships with coworkers
3. To have employees improve the quality of their technical proficiency based on their stated job
role
4. To encourage employees to regularly think about issues relating to emotional intelligence -
CORRECT ANSWER-4. To encourage employees to regularly think about issues relating to
emotional intelligence
An individual has the ability to guide others due to her knowledge base about a product. Her
personality attracts admiration from others who are anxious to work for her due to these personality
characteristics. Which profile exhibits this type of behavior?
1. Team member
2. Leader
3. Manager
4. Director - CORRECT ANSWER-2. Leader
A manager has met with each of her direct reports to understand their thoughts and feelings about
day-to-day processes. The manager now needs to clearly state those needs and problems in order to
move forward. Which step of the design process is the manager experiencing?
1. Define
2. Ideate
3. Prototype
,4. Empathize - CORRECT ANSWER-1. Define
A manager is working to create a more effective and streamlined sales process. The manager meets
with each of their direct reports to discuss how daily time is spent and the various tools needed to
complete a sale. Which stage of the design thinking process is the manager performing?
1. Ideate
2. Define
3. Empathize
4. Prototype - CORRECT ANSWER-3. Empathize
Which style of leadership is appropriate for followers who have high competence but low
commitment?
1. Telling
2. Selling
3. Participating
4. Delegating - CORRECT ANSWER-3. Participating
The Ritz-Carlton is customer obssesed with a main focus of creating incredibly personalized
experiences. During interviews, interviewers use a variety of techinques to determine if a canididate
is similarly obssessed. This exemplifies:
1. Attraction
2. Selection
3. Attrition
4. Acculturation - CORRECT ANSWER-2. Selection
An employee has been working for a company for the last six months. Over the last few months, the
employee has determined that a person-organization misfit has occurred. This exemplifies:
1. Attraction
2. Selection
3. Attrition
4. Acculturation - CORRECT ANSWER-3. Attrition
, The Ritz-Carlton recently interviewed a person who has the skills, knowledge, and abilities for the
open night manager postion. This is an exmaple of:
1. Person - Organization Fit
2. Attraction
3. Acculturation
4. Person-Job Fit - CORRECT ANSWER-4. Person-Job Fit
Fred was recently transfered from the accounting department to the sales department within the
same the organization. Given the unique personalities, tasks, and processes required for each of
these departments, Fred may notice a change in the _____________?
1. Attraction
2. Organizational Culture
3. Subculture
4. Organizational Values - CORRECT ANSWER-3. Subculture
Tentative communication style used by those who are hesitant to speak up
1. Passive
2. Assertive
3. Aggressive
4. Passive-Aggressive - CORRECT ANSWER-1. Passive
Forceful communication style often carried out in a loud and hostile manner
1. Passive
2. Assertive
3. Aggressive
4. Passive-Aggressive - CORRECT ANSWER-3. Aggressive
Indirect communication style that uses hidden messages to express needs and ideas
1. Passive
2. Assertive
BUSINESS 200 PRACTICE QUESTIONS AND
CORRECT ANSWERS FOR PRE-ASSESSMENT AND
OA/ WGU D072 OA PREP (NEW!!)
THE WGU D072 FUNDAMENTALS FOR SUCCESS IN BUSINESS COURSE FOCUSES ON CORE BUSINESS
SKILLS SUCH AS LEADERSHIP, ETHICS, COMMUNICATION, AND CHANGE MANAGEMENT. THIS
PRACTICE SET INCLUDES 200 QUESTIONS THAT MIRROR THE STYLE AND CONTENT OF BOTH THE
PRE-ASSESSMENT AND OFFICIAL OBJECTIVE ASSESSMENT (OA). IT IS DESIGNED TO HELP STUDENTS
BUILD CONFIDENCE, MASTER KEY CONCEPTS, AND PERFORM STRONGLY ON THE FINAL EXAM.
During a meeting to decide the venue for the annual office picnic, a manager says that the location is
fine for the event but adds that others will likely be opposed to the choice. Which style of
communication is being used by this manager?
1. Passive
2. Assertive
3. Aggressive
4. Passive-aggressive - CORRECT ANSWER-4. Passive-aggressive
A leader with high emotional intelligence is looking to capitalize on this trait while working with
social media. How would the leader do so?
1. Use social media as a tool to connect multiple stakeholders
2. Use forms of social media with which the leader is most comfortable
3. Use social media as the preferred tool for generating new customers
4. Use social media as the preferred method for communicating with employees - CORRECT
ANSWER-1. Use social media as a tool to connect multiple stakeholders
What is true about emotional intelligence in the workplace?
1. Emotional intelligence is equally important in all work situations and job positions.
2. The lower the emotional intelligence one has, the less ethical the individual will be.
3. The higher the emotional intelligence one has, the more ethical the individual will be.
4. The importance of emotional intelligence varies by situation and job position. - CORRECT
ANSWER-4. The importance of emotional intelligence varies by situation and job position.
,A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new
employee take more initiative to complete tasks and to persevere, even on the most challenging
days.
Which technique is the new employee being encouraged to display?
1. Empathy
2. Motivation
3. Self-regulation
4. Self-awareness - CORRECT ANSWER-2. Motivation
What is the ultimate goal for leaders when supporting employees in their development of emotional
intelligence?
1. To encourage employees to adopt the same emotional intelligence strategies as themselves
2. To have employees perfect their professional interpersonal relationships with coworkers
3. To have employees improve the quality of their technical proficiency based on their stated job
role
4. To encourage employees to regularly think about issues relating to emotional intelligence -
CORRECT ANSWER-4. To encourage employees to regularly think about issues relating to
emotional intelligence
An individual has the ability to guide others due to her knowledge base about a product. Her
personality attracts admiration from others who are anxious to work for her due to these personality
characteristics. Which profile exhibits this type of behavior?
1. Team member
2. Leader
3. Manager
4. Director - CORRECT ANSWER-2. Leader
A manager has met with each of her direct reports to understand their thoughts and feelings about
day-to-day processes. The manager now needs to clearly state those needs and problems in order to
move forward. Which step of the design process is the manager experiencing?
1. Define
2. Ideate
3. Prototype
,4. Empathize - CORRECT ANSWER-1. Define
A manager is working to create a more effective and streamlined sales process. The manager meets
with each of their direct reports to discuss how daily time is spent and the various tools needed to
complete a sale. Which stage of the design thinking process is the manager performing?
1. Ideate
2. Define
3. Empathize
4. Prototype - CORRECT ANSWER-3. Empathize
Which style of leadership is appropriate for followers who have high competence but low
commitment?
1. Telling
2. Selling
3. Participating
4. Delegating - CORRECT ANSWER-3. Participating
The Ritz-Carlton is customer obssesed with a main focus of creating incredibly personalized
experiences. During interviews, interviewers use a variety of techinques to determine if a canididate
is similarly obssessed. This exemplifies:
1. Attraction
2. Selection
3. Attrition
4. Acculturation - CORRECT ANSWER-2. Selection
An employee has been working for a company for the last six months. Over the last few months, the
employee has determined that a person-organization misfit has occurred. This exemplifies:
1. Attraction
2. Selection
3. Attrition
4. Acculturation - CORRECT ANSWER-3. Attrition
, The Ritz-Carlton recently interviewed a person who has the skills, knowledge, and abilities for the
open night manager postion. This is an exmaple of:
1. Person - Organization Fit
2. Attraction
3. Acculturation
4. Person-Job Fit - CORRECT ANSWER-4. Person-Job Fit
Fred was recently transfered from the accounting department to the sales department within the
same the organization. Given the unique personalities, tasks, and processes required for each of
these departments, Fred may notice a change in the _____________?
1. Attraction
2. Organizational Culture
3. Subculture
4. Organizational Values - CORRECT ANSWER-3. Subculture
Tentative communication style used by those who are hesitant to speak up
1. Passive
2. Assertive
3. Aggressive
4. Passive-Aggressive - CORRECT ANSWER-1. Passive
Forceful communication style often carried out in a loud and hostile manner
1. Passive
2. Assertive
3. Aggressive
4. Passive-Aggressive - CORRECT ANSWER-3. Aggressive
Indirect communication style that uses hidden messages to express needs and ideas
1. Passive
2. Assertive
