Comm 315 Final Review Exam Questions and Answers
(2025/2026)
why we interrupt -giving someone important info
-asking quick question
-sharing your opinion on something said
stages of listening - HURIER model -hearing
-understanding
-remembering
-interpreting
-evaluating
-responding
mnemonic devices tricks that can improve memory (acronym)
listening active process of making meaning out of another persons spoken message
-listening isnt automatic, you make yourself listen
confirmation bias the tendency to seek out, interpret, judge, and remember info so that
it supports one's preexisting views or ideas
relational form of listening emphasizes concern for the other peoples emotions and
interests
task-oriented form of listening sees listening as part of a transaction
, critical form of listening emphasizes intellectual challenges
analytical form of listening withhold judgement while listening and consider all sides of
an issue before responding
selective attention listening to only what you want to hear and ignoring the rest
psuedolistening pretending to be paying attention to someone and not listening
glazing over appearing uninterested, missing critical info, not critically listening
empathy able to think and feel as others do
informational type of listening listening to learn
critical type of listening goal is to evaluate or analyze
empathic type of listening trying to identify with the speaker by understanding and
experiencing what they are thinking/feeling
noise anything that distracts you from listening
how much do we remember we remember half of what we hear; after 8 hours only 35%,
after 2 months 25%
(2025/2026)
why we interrupt -giving someone important info
-asking quick question
-sharing your opinion on something said
stages of listening - HURIER model -hearing
-understanding
-remembering
-interpreting
-evaluating
-responding
mnemonic devices tricks that can improve memory (acronym)
listening active process of making meaning out of another persons spoken message
-listening isnt automatic, you make yourself listen
confirmation bias the tendency to seek out, interpret, judge, and remember info so that
it supports one's preexisting views or ideas
relational form of listening emphasizes concern for the other peoples emotions and
interests
task-oriented form of listening sees listening as part of a transaction
, critical form of listening emphasizes intellectual challenges
analytical form of listening withhold judgement while listening and consider all sides of
an issue before responding
selective attention listening to only what you want to hear and ignoring the rest
psuedolistening pretending to be paying attention to someone and not listening
glazing over appearing uninterested, missing critical info, not critically listening
empathy able to think and feel as others do
informational type of listening listening to learn
critical type of listening goal is to evaluate or analyze
empathic type of listening trying to identify with the speaker by understanding and
experiencing what they are thinking/feeling
noise anything that distracts you from listening
how much do we remember we remember half of what we hear; after 8 hours only 35%,
after 2 months 25%
