BMGT Test 1 UPDATED Exam Questions
and CORRECT Answers
D - CORRECT ANSWER - If a sales department supervisor is held accountable by a
middle manager for the department's performance, on whom is the department supervisor
dependent in making this performance possible?
A) board of directors
B) top management
C) customers or client
D) department sales person
C - CORRECT ANSWER - The management function of ________ is being activated
when a bookstore manager measures daily sales in the magazine section and compares them with
daily sales targets.
A) planning
B) agenda setting
C) controlling
D) delegating
B - CORRECT ANSWER - The process of building and maintaining good working
relationships with others who may someday help a manager implement his or her work agendas
is called:
A) governance
B) networking
C) emotional intelligence
D) entrepreneurship
B - CORRECT ANSWER - According to Robert Katz, _________ skills are more likely to
be emphasized by top managers than by first-line managers.
A) human
,B) conceptual
C) informational
D) technical
B - CORRECT ANSWER - An effective manager is someone who helps others to achieve
high levels of both ______ and _______.
A) pay;satisfaction
B) performance; satisfaction
C) performance; pay
D) pay; quality work life
D - CORRECT ANSWER - _________ is the active oversight by boards of directors of
top management decisions in such areas as corporate strategy and financial reporting.
A) Value chain analysis
B) productivity
C) outsourcing
D) corporate governance
A - CORRECT ANSWER - When a manager denies promotion to a qualified worker
simply because of personally disliking her because she is Hispanic, this is an example of
________.
A) discrimination
B) workforce diversity
C) self-management
D) a free-agent economy
D - CORRECT ANSWER - A company buys cloth in one country , has designs made in
another country, and sells the finished product in yet other countries. THis firm is actively
engaging in the practice of _________.
A) job migration
, B) performance effectiveness
C) value creation
D) global sourcing
C - CORRECT ANSWER - The intellectual capital equation states: Intellectual Capital =
__________x Commitment.
A) diversity
B) confidence
C) competency
D) communication
A - CORRECT ANSWER - If the direction in managerial work today is away from
command and control, what is it toward?
A) coaching and facilitating
B) telling and selling
C) pushing and pulling
D) carrot and stick
C - CORRECT ANSWER - The manager's role in the "upside-down pyramid" view of
organizations is best described as providing _________ so that operating workers can directly
serve __________.
A) direction; top management
B) leadership; organizational goals
C) support; customers
D) agendas; networking
A - CORRECT ANSWER - When a team leader clarifies desired work targets and
deadlines for a work team, he or she is fulfilling the management function of ________.
A) planning
B) delegating
and CORRECT Answers
D - CORRECT ANSWER - If a sales department supervisor is held accountable by a
middle manager for the department's performance, on whom is the department supervisor
dependent in making this performance possible?
A) board of directors
B) top management
C) customers or client
D) department sales person
C - CORRECT ANSWER - The management function of ________ is being activated
when a bookstore manager measures daily sales in the magazine section and compares them with
daily sales targets.
A) planning
B) agenda setting
C) controlling
D) delegating
B - CORRECT ANSWER - The process of building and maintaining good working
relationships with others who may someday help a manager implement his or her work agendas
is called:
A) governance
B) networking
C) emotional intelligence
D) entrepreneurship
B - CORRECT ANSWER - According to Robert Katz, _________ skills are more likely to
be emphasized by top managers than by first-line managers.
A) human
,B) conceptual
C) informational
D) technical
B - CORRECT ANSWER - An effective manager is someone who helps others to achieve
high levels of both ______ and _______.
A) pay;satisfaction
B) performance; satisfaction
C) performance; pay
D) pay; quality work life
D - CORRECT ANSWER - _________ is the active oversight by boards of directors of
top management decisions in such areas as corporate strategy and financial reporting.
A) Value chain analysis
B) productivity
C) outsourcing
D) corporate governance
A - CORRECT ANSWER - When a manager denies promotion to a qualified worker
simply because of personally disliking her because she is Hispanic, this is an example of
________.
A) discrimination
B) workforce diversity
C) self-management
D) a free-agent economy
D - CORRECT ANSWER - A company buys cloth in one country , has designs made in
another country, and sells the finished product in yet other countries. THis firm is actively
engaging in the practice of _________.
A) job migration
, B) performance effectiveness
C) value creation
D) global sourcing
C - CORRECT ANSWER - The intellectual capital equation states: Intellectual Capital =
__________x Commitment.
A) diversity
B) confidence
C) competency
D) communication
A - CORRECT ANSWER - If the direction in managerial work today is away from
command and control, what is it toward?
A) coaching and facilitating
B) telling and selling
C) pushing and pulling
D) carrot and stick
C - CORRECT ANSWER - The manager's role in the "upside-down pyramid" view of
organizations is best described as providing _________ so that operating workers can directly
serve __________.
A) direction; top management
B) leadership; organizational goals
C) support; customers
D) agendas; networking
A - CORRECT ANSWER - When a team leader clarifies desired work targets and
deadlines for a work team, he or she is fulfilling the management function of ________.
A) planning
B) delegating
