Corporate Retail Solutions Exam || 100% SOLVED!!
The UPS Store Corporate Card program is designed for companies with: correct answers
Traveling sales representatives, field technicians and/or home office workers
The following is/are common to CRS programs correct answers Promotional pricing (Wrong
Answer)
CRS programs benefit The UPS Store locations by offering the potential for increased
revenue correct answers True
Revenue potential from CRS customers may be maximized when the following are offered to
each CRS customer correct answers Cross-selling, Up-selling, Effectively and accurately
processing CRS transaction
Which of the following is a CRS transaction category correct answers Workflows
The UPS Store Corporate Card
Referral Program
(Wrong Answer)
The UPS Corporate Card can be used to purchase product and services at The UPS Store
locations correct answers True
Customers/Users of our CRS clients can include correct answers Field Technicians
Field Sales Representatives
Headquarters Employees
The client's customers
Payment options for the Return program include correct answers Third Party Billing,
Customer Paid Transactions and Bill Recipient
CRS clients are frequently correct answers Large companies that conduct business
nationwide
Supporting a distributed sales or service force
Seeking to reduce cost associated with improved customer service
All CRS programs must correct answers Stay within The UPS Store capabilities and profit
centers
Include transactions that allow the opportunity for additional potential revenue
Which of the following is NOT a long-term strategy of CRS? correct answers Limit walk-in
customer traffic to participating locations
The UPS Corporate Retail Solutions group focuses purely on developing shipping business
correct answers False
The benefits of these programs for our CRS clients customers and employees include correct
answers World-class customer service
Large numbers of conveniently located retail locations
Large variety of services available
The UPS Store Corporate Card program is designed for companies with: correct answers
Traveling sales representatives, field technicians and/or home office workers
The following is/are common to CRS programs correct answers Promotional pricing (Wrong
Answer)
CRS programs benefit The UPS Store locations by offering the potential for increased
revenue correct answers True
Revenue potential from CRS customers may be maximized when the following are offered to
each CRS customer correct answers Cross-selling, Up-selling, Effectively and accurately
processing CRS transaction
Which of the following is a CRS transaction category correct answers Workflows
The UPS Store Corporate Card
Referral Program
(Wrong Answer)
The UPS Corporate Card can be used to purchase product and services at The UPS Store
locations correct answers True
Customers/Users of our CRS clients can include correct answers Field Technicians
Field Sales Representatives
Headquarters Employees
The client's customers
Payment options for the Return program include correct answers Third Party Billing,
Customer Paid Transactions and Bill Recipient
CRS clients are frequently correct answers Large companies that conduct business
nationwide
Supporting a distributed sales or service force
Seeking to reduce cost associated with improved customer service
All CRS programs must correct answers Stay within The UPS Store capabilities and profit
centers
Include transactions that allow the opportunity for additional potential revenue
Which of the following is NOT a long-term strategy of CRS? correct answers Limit walk-in
customer traffic to participating locations
The UPS Corporate Retail Solutions group focuses purely on developing shipping business
correct answers False
The benefits of these programs for our CRS clients customers and employees include correct
answers World-class customer service
Large numbers of conveniently located retail locations
Large variety of services available
