Question 1
Read the case study below and answer the questions that follow.
In 2020, the South African Broadcasting Corporation (SABC), South Africa's public broadcaster,
announced plans to restructure and retrench approximately 400 employees. This decision triggered a
national outcry, internal protests and public debates about the role, responsibilities and leadership
practices of the broadcaster.
Many employees opposed the retrenchments, arguing that the decision-making process lacked
transparency and adequate consultation. The crisis highlighted deep tensions between SABC
leadership and staff and raised concerns about the erosion of the organisation's public service mandate
in favour of corporate priorities.
1.1. Using the SABC case study and the accompanying news articles provided, identify and
explain at least three (3) different communicative situations that occurred during the events
described. For each of the three (3) situations, do the following:
Name the communicative situation.
Describe the context in which each communicative situation occurred (include details such as
the communicators involved, the situation in terms of time and space, and the directionality
and degree of interaction of the communication).
Explain the communicative situation’s role or motivation behind the communication at the
SABC.
The crisis at the South African Broadcasting Corporation (SABC) in 2020, when it announced plans
to retrench approximately 400 employees, brought to light several key communicative situations.
These situations illustrate how different forms of communication functioned within a complex
organisational crisis, involving various stakeholders such as management, employees, unions, and
the general public.
Public Communication: The March to the Union Buildings
One significant communicative situation during the crisis was the public protest led by SABC
employees and their supporting unions at the Union Buildings (Pheto 2020). This act of public
communication occurred in a specific physical setting and time, where employees collectively voiced
their concerns through a demonstration. The main communicators were the protesting employees and
union representatives, and the intended audience included government officials and the broader
public. The communication was largely one-way, aiming to convey dissatisfaction and demand
intervention. The motivation behind this communication was to raise awareness about perceived
injustices, such as the erosion of the public broadcasting mandate, marginalisation of indigenous
languages, and controversial restructuring strategies. The protest served to pressure external
stakeholders into responding to internal decisions that were seen as harmful to public service values.
(COM1513, 2025)