Management 420 exam 2 questions with
verified answers already passed
leaking pipeline - correct answer ✔✔start leaving workplace bc they don't think they are getting
the support they deserve. Instead of fighting they just leave
organizational culture definition - correct answer ✔✔the system of shared beliefs and values
that guides behavior in organizations
why is organizational culture important? - correct answer ✔✔the best organizations are likely to
have strong cultures that are clear, well defined, and widely shared among members. these
cultures encourage positive work behaviors and discourage dysfunctional ones.
determinants of organizational culture - correct answer ✔✔-Organization's founder- founder
sets culture standards
-Influential individuals and/or groups
-Policies and strategies- look at employee manual
-Corporate success and shared experiences- value based management
-Symbols, stories, language, slogans, and ceremonies. Slogans- sometimes organizations change
culture over time to represent what they are apart of
examples: Target: LISA- look inside always, like inside of show box or whatever to make sure
whatever is in there is supposed to be. BOB- bottom of basket- look in bottom of basket. Can say
both of these infront of customers without offending them
Mary K- pink is a symbol for breast cancer, they have ceremonies where everyone wears pink
managing organizational culture - correct answer ✔✔1.Organizational Socialization-
Socialization- people get more into it, stories, language culture, deeper than HR orientation
, 2.Reward and promote people whose behaviors are consistent with desired cultural values -
recognition, not just money
3.Training- McDonalds management/ franchisor training: slogan " ketchup runs through our
veins"
4.Recruitment/Selection Process
5.Articulating the culture through slogans, ceremonies, and shared experiences
changing organizational culture - correct answer ✔✔-Have a clear idea of what kind of culture
you want to create
-Bring outsiders to important managerial positions
-Adopt new slogans, stories, ceremonies, and purposely breaking with tradition
video- zappos - correct answer ✔✔Background- biggest online shoe store located in vegas,
warehouse in Kentucky.
-95% revenue comes from customers
-Toni- founder, developing organizational culture, seems laid back, calm
-Toni makes $36,000/year less than some employees, sold last company to Microsoft for
millions
-zappos was bought by amazon but he still runs it
Important bc he doesn't need the money, he is doing this bc he wants to help other people and
make the company successful
-Great benefits, free food (to make people comfortable/ productive), free medical and dental
insurance
-Throughout training he will offer new employees up to $2,000 to leave bc he wants people
there that genuinely want to be there
-Cross training- trains employees for every job bc flexibility, helps build a team. Important to
understand what others are going through in your company
verified answers already passed
leaking pipeline - correct answer ✔✔start leaving workplace bc they don't think they are getting
the support they deserve. Instead of fighting they just leave
organizational culture definition - correct answer ✔✔the system of shared beliefs and values
that guides behavior in organizations
why is organizational culture important? - correct answer ✔✔the best organizations are likely to
have strong cultures that are clear, well defined, and widely shared among members. these
cultures encourage positive work behaviors and discourage dysfunctional ones.
determinants of organizational culture - correct answer ✔✔-Organization's founder- founder
sets culture standards
-Influential individuals and/or groups
-Policies and strategies- look at employee manual
-Corporate success and shared experiences- value based management
-Symbols, stories, language, slogans, and ceremonies. Slogans- sometimes organizations change
culture over time to represent what they are apart of
examples: Target: LISA- look inside always, like inside of show box or whatever to make sure
whatever is in there is supposed to be. BOB- bottom of basket- look in bottom of basket. Can say
both of these infront of customers without offending them
Mary K- pink is a symbol for breast cancer, they have ceremonies where everyone wears pink
managing organizational culture - correct answer ✔✔1.Organizational Socialization-
Socialization- people get more into it, stories, language culture, deeper than HR orientation
, 2.Reward and promote people whose behaviors are consistent with desired cultural values -
recognition, not just money
3.Training- McDonalds management/ franchisor training: slogan " ketchup runs through our
veins"
4.Recruitment/Selection Process
5.Articulating the culture through slogans, ceremonies, and shared experiences
changing organizational culture - correct answer ✔✔-Have a clear idea of what kind of culture
you want to create
-Bring outsiders to important managerial positions
-Adopt new slogans, stories, ceremonies, and purposely breaking with tradition
video- zappos - correct answer ✔✔Background- biggest online shoe store located in vegas,
warehouse in Kentucky.
-95% revenue comes from customers
-Toni- founder, developing organizational culture, seems laid back, calm
-Toni makes $36,000/year less than some employees, sold last company to Microsoft for
millions
-zappos was bought by amazon but he still runs it
Important bc he doesn't need the money, he is doing this bc he wants to help other people and
make the company successful
-Great benefits, free food (to make people comfortable/ productive), free medical and dental
insurance
-Throughout training he will offer new employees up to $2,000 to leave bc he wants people
there that genuinely want to be there
-Cross training- trains employees for every job bc flexibility, helps build a team. Important to
understand what others are going through in your company
