Salesforce ADM 201 Exam Questions
2025 with Correct Answers
1. Which dashboard component can display data from the summary rows of reports? (2
Correct Answers)
A. Gauge
B. Table
C. Chart
D. Metric - ANSWER✔✔-Answer: BC
Explanation: Gauge and Metric components can only display grand totals.
2. Which setting can a system administrator enable in the user interface? (2 Correct
Answers)
A. Customizable recent tags
B. Chatter messenger for specific users
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,C. Printable list views
D. Related list hover links - ANSWER✔✔-Answer: CD
Explanation: User Interface Settings include the ability to Enable Collapsible Sections,
Show Quick Create, Enable Hover Details, Enable Related List Hover Links, Enable
Separate Loading of Related Lists, Enable Separate Loading of Related Lists of External
Objects, Enable Inline Editing, Enable Enhanced Lists, Enable the Salesforce Classic 2010
User Interface Theme, Enable Tab Bar Organizer, Enable Printable List Views, Enable
Spell Checker on Tasks and Events, and Enable Customization of Chatter User Profile
Pages. For more information see
https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_ui_settings.htm&la
nguage=en
3. What is a method for adding content to Salesforce CRM Content? (2 Correct Answers)
A. Attachments
B. Chatter files
C. Libraries
D. Documents - ANSWER✔✔-Answer: BD
Explanation: To add content, a user can upload documents to a Library, which is a
feature part of CRM Content. If Chatter is enabled, files posted to Chatter groups are
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,displayed in Content as well. For more information see
https://help.salesforce.com/apex/HTViewHelpDoc?id=content_files_upload.htm&lan
guage=en_US
https://help.salesforce.com/apex/HTViewHelpDoc?id=collab_files_differences.htm
https://help.salesforce.com/apex/HTViewHelpDoc?id=content_search.htm&language
=en
4. Universal Container uses web-to-case to convert support requests submitted through
its website into cases. The support team would like Salesforce to automatically send an
email containing password reset instructions to the customer when the case subject
contains the words "forgot" and "password." What does the admin need to configure to
meet this requirement? (1 Correct Answer)
A. Support settings
B. Auto-response rule
C. Validation rule
D. Email-to-case - ANSWER✔✔-Answer: B
Explanation: Auto-Response Rules send automatic email responses to lead or case
submissions based on the record's attributes. You can set up auto-response rules to send
quick replies to customers to let them know someone at your company received their
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, inquiry. For more information see
https://help.salesforce.com/htviewhelpdoc?id=creating_auto-response_rules.htm
5. A sales executive at Universal Containers wants to be notified whenever high-value
opportunities are created for hot accounts. How should an admin meet this
requirement? (1 Correct Answer)
A. Create the workflow rule on opportunity object
B. Create an escalation rule based on the opportunity amount
C. Create an auto-response rule based on the opportunity amount
D. Create a validation rule that evaluates the account rating - ANSWER✔✔-Answer: A
Explanation: A workflow rule can be set to send an email or create a task when
opportunities are updated to meet the criteria necessary. The other answers are
incorrect for the following reasons:
You would create escalation rules to escalate cases automatically if they are not resolved
within a certain period of time. Auto Response rules only apply to cases and leads and
are typically used to respond to the creator of the record. Validation rules are used to
control the quality of data in an organization, not for notifications.
6. What must an admin do when creating a record type? (1 Correct Answer)
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2025 with Correct Answers
1. Which dashboard component can display data from the summary rows of reports? (2
Correct Answers)
A. Gauge
B. Table
C. Chart
D. Metric - ANSWER✔✔-Answer: BC
Explanation: Gauge and Metric components can only display grand totals.
2. Which setting can a system administrator enable in the user interface? (2 Correct
Answers)
A. Customizable recent tags
B. Chatter messenger for specific users
COPYRIGHT © 2025 ALL RIGHTS RESERVED
,C. Printable list views
D. Related list hover links - ANSWER✔✔-Answer: CD
Explanation: User Interface Settings include the ability to Enable Collapsible Sections,
Show Quick Create, Enable Hover Details, Enable Related List Hover Links, Enable
Separate Loading of Related Lists, Enable Separate Loading of Related Lists of External
Objects, Enable Inline Editing, Enable Enhanced Lists, Enable the Salesforce Classic 2010
User Interface Theme, Enable Tab Bar Organizer, Enable Printable List Views, Enable
Spell Checker on Tasks and Events, and Enable Customization of Chatter User Profile
Pages. For more information see
https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_ui_settings.htm&la
nguage=en
3. What is a method for adding content to Salesforce CRM Content? (2 Correct Answers)
A. Attachments
B. Chatter files
C. Libraries
D. Documents - ANSWER✔✔-Answer: BD
Explanation: To add content, a user can upload documents to a Library, which is a
feature part of CRM Content. If Chatter is enabled, files posted to Chatter groups are
COPYRIGHT © 2025 ALL RIGHTS RESERVED
,displayed in Content as well. For more information see
https://help.salesforce.com/apex/HTViewHelpDoc?id=content_files_upload.htm&lan
guage=en_US
https://help.salesforce.com/apex/HTViewHelpDoc?id=collab_files_differences.htm
https://help.salesforce.com/apex/HTViewHelpDoc?id=content_search.htm&language
=en
4. Universal Container uses web-to-case to convert support requests submitted through
its website into cases. The support team would like Salesforce to automatically send an
email containing password reset instructions to the customer when the case subject
contains the words "forgot" and "password." What does the admin need to configure to
meet this requirement? (1 Correct Answer)
A. Support settings
B. Auto-response rule
C. Validation rule
D. Email-to-case - ANSWER✔✔-Answer: B
Explanation: Auto-Response Rules send automatic email responses to lead or case
submissions based on the record's attributes. You can set up auto-response rules to send
quick replies to customers to let them know someone at your company received their
COPYRIGHT © 2025 ALL RIGHTS RESERVED
, inquiry. For more information see
https://help.salesforce.com/htviewhelpdoc?id=creating_auto-response_rules.htm
5. A sales executive at Universal Containers wants to be notified whenever high-value
opportunities are created for hot accounts. How should an admin meet this
requirement? (1 Correct Answer)
A. Create the workflow rule on opportunity object
B. Create an escalation rule based on the opportunity amount
C. Create an auto-response rule based on the opportunity amount
D. Create a validation rule that evaluates the account rating - ANSWER✔✔-Answer: A
Explanation: A workflow rule can be set to send an email or create a task when
opportunities are updated to meet the criteria necessary. The other answers are
incorrect for the following reasons:
You would create escalation rules to escalate cases automatically if they are not resolved
within a certain period of time. Auto Response rules only apply to cases and leads and
are typically used to respond to the creator of the record. Validation rules are used to
control the quality of data in an organization, not for notifications.
6. What must an admin do when creating a record type? (1 Correct Answer)
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