Kayla Humphries
Chapter 2 – Overall Organisation Performance
When considering performance of a business, consider possible impacts from all
environments. The impact will depend on the strategies implemented.
Importance of creative thinking and
problem-solving techniques to improve
performance
Creative thinking = identifying a problem the consumer is not even aware of yet
and finding a way to solve it (customer must always be happy)
Aim of finding creative solutions = create and maintain competitive advantage.
Business must constantly adapt to ensure customer needs are satisfied.
Can't solve new problems using old solutions. Need to be creative.
POSSIBLE STEPS DURING PROBLEM-SOLVING PROCESS
Explain the Choose the
Identify the
impact on rest
resource gap
business and solution(s)
and obtain
consider and explain it
these
different in breadth
resources
solutions AND depth
Creative thinking/problem-solving techniques
Pros and Cons chart:
- Helps weigh advantages/disadvantages of certain option
, Kayla Humphries
PROs CONs
- List them - List them
Don’t forget heading of the chart.
Decision tree:
- Visual representation of different outcomes to a single event (like flow
chart)
- Helps view different options and consequences of each.
You will get fat! Stupid
Yes
Eat cake? It will taste delicious
No
You don’t gain weight
but you miss out on
flavour.
Value chain analysis:
- Studies where and how value is added.
- Looks at business process to see where value added in cost-effective
manner to enhance quality of p/s.
- Activity often outsourced if not adding value.
PE2STLE analysis:
- Factors that impact business, strategies formulated to overcome challenges.
SWOT analysis:
- Internal & external environment.
Chapter 2 – Overall Organisation Performance
When considering performance of a business, consider possible impacts from all
environments. The impact will depend on the strategies implemented.
Importance of creative thinking and
problem-solving techniques to improve
performance
Creative thinking = identifying a problem the consumer is not even aware of yet
and finding a way to solve it (customer must always be happy)
Aim of finding creative solutions = create and maintain competitive advantage.
Business must constantly adapt to ensure customer needs are satisfied.
Can't solve new problems using old solutions. Need to be creative.
POSSIBLE STEPS DURING PROBLEM-SOLVING PROCESS
Explain the Choose the
Identify the
impact on rest
resource gap
business and solution(s)
and obtain
consider and explain it
these
different in breadth
resources
solutions AND depth
Creative thinking/problem-solving techniques
Pros and Cons chart:
- Helps weigh advantages/disadvantages of certain option
, Kayla Humphries
PROs CONs
- List them - List them
Don’t forget heading of the chart.
Decision tree:
- Visual representation of different outcomes to a single event (like flow
chart)
- Helps view different options and consequences of each.
You will get fat! Stupid
Yes
Eat cake? It will taste delicious
No
You don’t gain weight
but you miss out on
flavour.
Value chain analysis:
- Studies where and how value is added.
- Looks at business process to see where value added in cost-effective
manner to enhance quality of p/s.
- Activity often outsourced if not adding value.
PE2STLE analysis:
- Factors that impact business, strategies formulated to overcome challenges.
SWOT analysis:
- Internal & external environment.
