MSA ONBOARDING TEST 2025 QUESTIONS WITH 100% VERIFIED SOLU
TIONS/NEWEST UPDATE
Study online at https://quizlet.com/_h721ir
1. Providing excellent customer ser- Veterans
vice is one of the VA Core values.
In the VA, who are our customers? Family members
(Select all that apply)
employee
Trainess
2. Mr. Jones, a Vietnam Veteran, calls Mr. Jones, I am not familiar with that exam but will find out
his Primary Care office request- who you need to speak with to schedule an appointment.
ing an Agent Orange exam. The It may take a few minutes, can I put you on hold or would
scheduler is new and not famil- you prefer that I call you back with the information?
iar with the requirements of the
exam. Select the scheduler's best
response to the Veteran.
3. Select the major causes of work- CONFLICTING DEMANS ON THE JOB
place stress: (Select all that apply)
INSUFFICIENT RESOURCES
NOT FEELING APPRECIATED
4. What information should a sched- First initial of last name and last 4 digits of SSN#
uler use to pull a Veteran up in the
VSE application to ensure the cor- Last name, first name
rect patient is selected? (Select all
Space bar + Search button will bring up the last patient
that apply)
you searched in VistA/CPRS
5. Open RTC Appointment Requests 2 DAYS
are to be acted on within how
many business days of the order
being created?
1/8
, MSA ONBOARDING TEST 2025 QUESTIONS WITH 100% VERIFIED SOLU
TIONS/NEWEST UPDATE
Study online at https://quizlet.com/_h721ir
6. When would you cancel an ap- PATIENT CANCELS THEIR APPOINTMENTS
pointment by clinic? (Select all that
apply) THE PATIENT IS DECEASED
WHEN THE PATIENT IS CONTACTED BY THE CLINIC TO BE
MOVED UP TO AN EARLIER APPOINTMENT
7. ''Time Sensitive Appointment" is Must occur within 24 hours of request
an appointment that, in the clinical
judgement of the provider (Select Require #NLT# in the comment field of the appointment
all that apply)
8. When an established patient has TRUE
no showed to an appointment, the
provider must enter a new RTC
order before the scheduler can
reschedule.
9. John Doe walks into Primary Care Scheduler contacts the triage nurse, the nurse makes the
and requests to see his provider determination that the patient must be seen, the sched-
today. He is not feeling well and uler enters the patient as an unscheduled appointment
was not able to get through on the to see the provider.
telephone. The patient does not
have an appointment. What steps
does the scheduler take?
10. Jane Doe was seen by her provider Patient Indicated Date (PID) provided on the Return to
in Primary Care. She stops at the Clinic order (RTC)
desk to check out from her ap-
pointment and wants to sched-
ule a follow up appointment. What
2/8
TIONS/NEWEST UPDATE
Study online at https://quizlet.com/_h721ir
1. Providing excellent customer ser- Veterans
vice is one of the VA Core values.
In the VA, who are our customers? Family members
(Select all that apply)
employee
Trainess
2. Mr. Jones, a Vietnam Veteran, calls Mr. Jones, I am not familiar with that exam but will find out
his Primary Care office request- who you need to speak with to schedule an appointment.
ing an Agent Orange exam. The It may take a few minutes, can I put you on hold or would
scheduler is new and not famil- you prefer that I call you back with the information?
iar with the requirements of the
exam. Select the scheduler's best
response to the Veteran.
3. Select the major causes of work- CONFLICTING DEMANS ON THE JOB
place stress: (Select all that apply)
INSUFFICIENT RESOURCES
NOT FEELING APPRECIATED
4. What information should a sched- First initial of last name and last 4 digits of SSN#
uler use to pull a Veteran up in the
VSE application to ensure the cor- Last name, first name
rect patient is selected? (Select all
Space bar + Search button will bring up the last patient
that apply)
you searched in VistA/CPRS
5. Open RTC Appointment Requests 2 DAYS
are to be acted on within how
many business days of the order
being created?
1/8
, MSA ONBOARDING TEST 2025 QUESTIONS WITH 100% VERIFIED SOLU
TIONS/NEWEST UPDATE
Study online at https://quizlet.com/_h721ir
6. When would you cancel an ap- PATIENT CANCELS THEIR APPOINTMENTS
pointment by clinic? (Select all that
apply) THE PATIENT IS DECEASED
WHEN THE PATIENT IS CONTACTED BY THE CLINIC TO BE
MOVED UP TO AN EARLIER APPOINTMENT
7. ''Time Sensitive Appointment" is Must occur within 24 hours of request
an appointment that, in the clinical
judgement of the provider (Select Require #NLT# in the comment field of the appointment
all that apply)
8. When an established patient has TRUE
no showed to an appointment, the
provider must enter a new RTC
order before the scheduler can
reschedule.
9. John Doe walks into Primary Care Scheduler contacts the triage nurse, the nurse makes the
and requests to see his provider determination that the patient must be seen, the sched-
today. He is not feeling well and uler enters the patient as an unscheduled appointment
was not able to get through on the to see the provider.
telephone. The patient does not
have an appointment. What steps
does the scheduler take?
10. Jane Doe was seen by her provider Patient Indicated Date (PID) provided on the Return to
in Primary Care. She stops at the Clinic order (RTC)
desk to check out from her ap-
pointment and wants to sched-
ule a follow up appointment. What
2/8
