Name of the Teacher Date Level of the class Length of lesson
Sunel 23/04/2025 Upper-intermediate (B2) 60-minutes
Lesson Type: Speaking – Business English
Lesson Topic:
Telephone language: Taking a message on behalf of a colleague
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to…
Handle unexpected telephone situations Boost their self-esteem and confidence by using and
effectively, with confidence, and in a practicing English telephonic phrases in role plays,
professional way by using the right language and worksheets, and dialogues, focusing on
approach to manage unexpected or challenging professionalism and accuracy.
situations.
Identify and understand the meaning, form, Demonstrate comprehension of the meaning, form,
pronunciation, and purpose of common pronunciation and purpose of the target telephone
telephone language structures and phrases language structure and phrases used when taking a
used when taking a telephone message on telephone message on behalf of a colleague.
behalf of a colleague and be able to handle it
accordingly and with professionalism.
pg. 1 Lesson Plan 150823
, Communicate fluently with international clients Improved their level of English, quality of
using the appropriate telephone language and communicating with international cliental, and
have the right details and information from a telephone skills by using material that is authentic.
business phone conversation.
Anticipated difficulties: Suggested solutions:
1. L1 1. Make a point of English-only policy. Motivate and
The class have all the same L1 (monolingual). encourage students to only use English in class.
Students might use their native language when Explain to them that it will help with their learning.
they find something challenging or difficult. Remind them kindly when they are using their L1,
and not English.
2. Pronunciation
Japanese speakers are unable to see the 2. Will use choral-drills, the phonemic chart, and
difference between the “r” and “I” sounds and provide the opportunity to practice such as
can sometimes confuse these two sounds. This dialogues and roleplay, to emphasize the correct
can have an influence on their pronunciation. pronunciation.
3. Target language 3. Common idiomatic expressions and phrasal verbs
Telephone language may include phrasal verbs that are used in telephone conversations will be
and idiomatic expressions that can be unfamiliar introduced. The meanings and usage will be made
to Japanese learners. They may struggle to clear by providing explanations. There will be
understand the meaning eg: “get back to” or examples and context provided to help the learners
“hold please”. see and understand how and when to use the
pg. 2 Lesson Plan 150823
, 4. Age expressions. Learners will be encouraged to use this
expressions and phrasal verbs in realistic telephone
The difference in age between the students can
situations through activities like role play.
make some students feel uncomfortable and
can have an influence in participation in class.
4. Team-building activities and icebreakers will be
done to help all the learners to get to know each
5. Motivation
other and to break down age-related barriers. This
The motivations of the students is extrinsic, will help to create a fun and positive learning
because they are required by their employer to learn environment where student can feel comfortable
English. They may not be motivated and can feel and can take risks without the fear of making
uninterested and can lack excitement. mistakes. This will help student in language
development skills without judgement.
5. Create lesson content that is relevant to the
students and interesting, give students the
opportunity to choose in their learning like deciding
on topics. This will help them feel more connected
and will connect learning to real life situations, and
will create a sense of purpose and motivation
towards their learning.
Target Language Analysis
Include an analysis of the target language you will present for your learners to complete the ‘real-life’ task you
pg. 3 Lesson Plan 150823
Sunel 23/04/2025 Upper-intermediate (B2) 60-minutes
Lesson Type: Speaking – Business English
Lesson Topic:
Telephone language: Taking a message on behalf of a colleague
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to…
Handle unexpected telephone situations Boost their self-esteem and confidence by using and
effectively, with confidence, and in a practicing English telephonic phrases in role plays,
professional way by using the right language and worksheets, and dialogues, focusing on
approach to manage unexpected or challenging professionalism and accuracy.
situations.
Identify and understand the meaning, form, Demonstrate comprehension of the meaning, form,
pronunciation, and purpose of common pronunciation and purpose of the target telephone
telephone language structures and phrases language structure and phrases used when taking a
used when taking a telephone message on telephone message on behalf of a colleague.
behalf of a colleague and be able to handle it
accordingly and with professionalism.
pg. 1 Lesson Plan 150823
, Communicate fluently with international clients Improved their level of English, quality of
using the appropriate telephone language and communicating with international cliental, and
have the right details and information from a telephone skills by using material that is authentic.
business phone conversation.
Anticipated difficulties: Suggested solutions:
1. L1 1. Make a point of English-only policy. Motivate and
The class have all the same L1 (monolingual). encourage students to only use English in class.
Students might use their native language when Explain to them that it will help with their learning.
they find something challenging or difficult. Remind them kindly when they are using their L1,
and not English.
2. Pronunciation
Japanese speakers are unable to see the 2. Will use choral-drills, the phonemic chart, and
difference between the “r” and “I” sounds and provide the opportunity to practice such as
can sometimes confuse these two sounds. This dialogues and roleplay, to emphasize the correct
can have an influence on their pronunciation. pronunciation.
3. Target language 3. Common idiomatic expressions and phrasal verbs
Telephone language may include phrasal verbs that are used in telephone conversations will be
and idiomatic expressions that can be unfamiliar introduced. The meanings and usage will be made
to Japanese learners. They may struggle to clear by providing explanations. There will be
understand the meaning eg: “get back to” or examples and context provided to help the learners
“hold please”. see and understand how and when to use the
pg. 2 Lesson Plan 150823
, 4. Age expressions. Learners will be encouraged to use this
expressions and phrasal verbs in realistic telephone
The difference in age between the students can
situations through activities like role play.
make some students feel uncomfortable and
can have an influence in participation in class.
4. Team-building activities and icebreakers will be
done to help all the learners to get to know each
5. Motivation
other and to break down age-related barriers. This
The motivations of the students is extrinsic, will help to create a fun and positive learning
because they are required by their employer to learn environment where student can feel comfortable
English. They may not be motivated and can feel and can take risks without the fear of making
uninterested and can lack excitement. mistakes. This will help student in language
development skills without judgement.
5. Create lesson content that is relevant to the
students and interesting, give students the
opportunity to choose in their learning like deciding
on topics. This will help them feel more connected
and will connect learning to real life situations, and
will create a sense of purpose and motivation
towards their learning.
Target Language Analysis
Include an analysis of the target language you will present for your learners to complete the ‘real-life’ task you
pg. 3 Lesson Plan 150823
