1 2025 - DUE 15 May 2025; 100% correct solutions and
explanations.
How the Department of Home Affairs is Leveraging
Artificial Intelligence (AI) for Enhanced Service Delivery in
South Africa
Introduction
The South African government is increasingly embracing the
digital revolution to modernize service delivery and improve
public sector efficiency. The Department of Home Affairs
(DHA), one of the most critical departments in the country, is at
the forefront of adopting innovative technologies to streamline
internal processes and offer citizens more reliable and accessible
services. The DHA is responsible for civil registration (births,
deaths, marriages), the issuance of national identity documents
and passports, as well as immigration and refugee services.
Historically, the DHA has struggled with inefficiencies such as
long queues, paper-based documentation, poor data
management, and rampant fraud. These challenges have
undermined public trust and posed risks to national security. To
address these issues, the department has embarked on a digital
transformation journey. A significant component of this
transformation has been the adoption of Artificial Intelligence
(AI) to improve its biometric identification and customer service
systems.