Assignment 4 Semester 1 2025
Detailed Solutions, References & Explanations
Unique Number: 825074
Due date: 15 May 2025
2 ANSWERS PROVIDED
LEVERAGING AI IN THE SOUTH AFRICAN REVENUE SERVICE (SARS) FOR
IMPROVED SERVICE DELIVERY
Introduction
The South African Revenue Service (SARS) is a vital government agency responsible
for tax collection and enforcement. It plays a crucial role in funding public services,
ensuring compliance, and maintaining economic stability. In recent years, SARS has
embarked on a digital transformation journey, adopting cutting-edge technologies to
modernize its operations and improve public service delivery. One of the standout
technologies adopted by SARS is Artificial Intelligence (AI), which has revolutionized
how the agency manages data, interacts with taxpayers, and enhances compliance.
This discussion explores SARS’s use of AI, its benefits, applications, and the potential
for further technological advancement in digital governance.
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