[Type the company name]
BSW3701
Assignment 1 |
Due 9 May
2025
NO PLAGIARISM
[Year]
,BSW3701 Assignment 1 Memo | Due 9 May 2025. All questions fully
answered.
Case study Faith (a pseudonym) is 35 years old and has recently undergone
significant life changes. She has faced a divorce, after 12 years of marriage
(husband is 40), lost her job because the company is downsizing, and is
grappling with feelings of loneliness and depression. These changes also
impact her two children, aged 8 (son) and 10 (daughter). The maternal
grandparents have passed away. The father is employed, but he is not
contributing financially to meeting the needs of the children. The dynamics
within the family have changed profoundly, resulting in heightened stress for
Faith and her children. 1) How will you use empathy to build respect and
trust in a helping relationship with Faith? [2]
To build respect and trust in a helping relationship with Faith, empathy plays a crucial role in
providing support during this challenging time. Here's how I would use empathy to build that
trust and respect:
1. Active Listening and Validation
I would ensure to listen attentively to Faith’s concerns, acknowledging her feelings without
judgment. This means validating her emotional experience (e.g., "It sounds like you're dealing
with a lot of pain and uncertainty right now, and it's completely understandable to feel
overwhelmed"). By doing so, I demonstrate that I truly understand and respect her emotions and
experiences, creating a safe space for her to express herself.
2. Compassionate Responses
I would respond with compassionate statements that reflect an understanding of her struggles,
reinforcing that her feelings of loneliness, sadness, and stress are legitimate. For example, saying
something like, "I can see how difficult these changes must be for you, and it’s okay to feel this
way," would help her feel supported, understood, and respected.
By being empathetic and showing understanding, I aim to establish a foundation of trust where
Faith feels safe to open up and share her concerns.
To build respect and trust in a helping relationship with Faith, I would use empathy by:
1. Active Listening: I would give Faith my full attention, listen attentively to her concerns
without interruption, and acknowledge her feelings. For example, saying, "It sounds like
you're going through a really tough time, and that must be incredibly overwhelming,"
shows that I understand her struggles and validate her emotional experience.
, 2. Non-Judgmental Support: I would approach the situation with an open and non-
judgmental attitude, showing understanding and offering support without making
assumptions. By saying something like, "It's understandable that you're feeling this way
given everything that's happened," I can create a safe space where Faith feels heard and
respected, encouraging her to trust me and feel comfortable sharing more.
Empathy helps establish a connection where Faith knows that her feelings and experiences are
acknowledged, which builds respect and trust in the helping relationship.
2) Which (any five) different types of listening can you implement to ensure
that you actively pay attention to Faith’s situation during the helping
process? Provide practical examples of how each type of listening will be
used. [5] 3) During the intervention process, social workers play multiple
roles. As an enabler, how will you assist Faith in articulating her needs? [3]
2) Types of Listening in the Helping Process:
To ensure that I actively pay attention to Faith’s situation, I would employ various types of
listening. Here are five different types of listening, along with practical examples:
1. Active Listening
This type of listening involves fully concentrating on what Faith is saying, rather than passively
hearing her words. It requires giving her full attention, not interrupting, and acknowledging her
feelings.
Example: When Faith speaks about her feelings of loneliness, I would nod, maintain eye
contact, and reflect her emotions with phrases like, "It sounds like you’re feeling very
isolated after the divorce, and that’s a lot to deal with."
2. Reflective Listening
Reflective listening means paraphrasing what Faith says to ensure understanding and to show
that I am hearing her correctly.
Example: If Faith expresses concerns about managing the financial responsibilities for
her children, I might respond, “It seems like you’re worried about how you’ll support
your children on your own now that the financial burden has increased. Is that right?”
3. Empathetic Listening
Empathetic listening goes beyond just understanding the words, aiming to connect with Faith’s
emotions at a deeper level, showing that I genuinely care about her emotional state.
BSW3701
Assignment 1 |
Due 9 May
2025
NO PLAGIARISM
[Year]
,BSW3701 Assignment 1 Memo | Due 9 May 2025. All questions fully
answered.
Case study Faith (a pseudonym) is 35 years old and has recently undergone
significant life changes. She has faced a divorce, after 12 years of marriage
(husband is 40), lost her job because the company is downsizing, and is
grappling with feelings of loneliness and depression. These changes also
impact her two children, aged 8 (son) and 10 (daughter). The maternal
grandparents have passed away. The father is employed, but he is not
contributing financially to meeting the needs of the children. The dynamics
within the family have changed profoundly, resulting in heightened stress for
Faith and her children. 1) How will you use empathy to build respect and
trust in a helping relationship with Faith? [2]
To build respect and trust in a helping relationship with Faith, empathy plays a crucial role in
providing support during this challenging time. Here's how I would use empathy to build that
trust and respect:
1. Active Listening and Validation
I would ensure to listen attentively to Faith’s concerns, acknowledging her feelings without
judgment. This means validating her emotional experience (e.g., "It sounds like you're dealing
with a lot of pain and uncertainty right now, and it's completely understandable to feel
overwhelmed"). By doing so, I demonstrate that I truly understand and respect her emotions and
experiences, creating a safe space for her to express herself.
2. Compassionate Responses
I would respond with compassionate statements that reflect an understanding of her struggles,
reinforcing that her feelings of loneliness, sadness, and stress are legitimate. For example, saying
something like, "I can see how difficult these changes must be for you, and it’s okay to feel this
way," would help her feel supported, understood, and respected.
By being empathetic and showing understanding, I aim to establish a foundation of trust where
Faith feels safe to open up and share her concerns.
To build respect and trust in a helping relationship with Faith, I would use empathy by:
1. Active Listening: I would give Faith my full attention, listen attentively to her concerns
without interruption, and acknowledge her feelings. For example, saying, "It sounds like
you're going through a really tough time, and that must be incredibly overwhelming,"
shows that I understand her struggles and validate her emotional experience.
, 2. Non-Judgmental Support: I would approach the situation with an open and non-
judgmental attitude, showing understanding and offering support without making
assumptions. By saying something like, "It's understandable that you're feeling this way
given everything that's happened," I can create a safe space where Faith feels heard and
respected, encouraging her to trust me and feel comfortable sharing more.
Empathy helps establish a connection where Faith knows that her feelings and experiences are
acknowledged, which builds respect and trust in the helping relationship.
2) Which (any five) different types of listening can you implement to ensure
that you actively pay attention to Faith’s situation during the helping
process? Provide practical examples of how each type of listening will be
used. [5] 3) During the intervention process, social workers play multiple
roles. As an enabler, how will you assist Faith in articulating her needs? [3]
2) Types of Listening in the Helping Process:
To ensure that I actively pay attention to Faith’s situation, I would employ various types of
listening. Here are five different types of listening, along with practical examples:
1. Active Listening
This type of listening involves fully concentrating on what Faith is saying, rather than passively
hearing her words. It requires giving her full attention, not interrupting, and acknowledging her
feelings.
Example: When Faith speaks about her feelings of loneliness, I would nod, maintain eye
contact, and reflect her emotions with phrases like, "It sounds like you’re feeling very
isolated after the divorce, and that’s a lot to deal with."
2. Reflective Listening
Reflective listening means paraphrasing what Faith says to ensure understanding and to show
that I am hearing her correctly.
Example: If Faith expresses concerns about managing the financial responsibilities for
her children, I might respond, “It seems like you’re worried about how you’ll support
your children on your own now that the financial burden has increased. Is that right?”
3. Empathetic Listening
Empathetic listening goes beyond just understanding the words, aiming to connect with Faith’s
emotions at a deeper level, showing that I genuinely care about her emotional state.
