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WGU C215- Operations Management Chapter 5-6 Question and answers 100% correct 2025

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WGU C215- Operations Management Chapter 5-6 Question and answers 100% correct 2025 Total Quality Management (TQM) - correct answer An integrated effort design to improve quality performance at every level of the organization. Customer-defined quality - correct answer The meaning of quality as defined by the customer. Conformance to specifications - correct answer How will a product or service meets the targets and tolerance is determined by its designers. fitness for use - correct answer A definition of quality that evaluates have all the product performs for its intended use. Value for price paid - correct answer Quality to find in terms of product or service usefulness for the price paid. Support Services - correct answer Quality defined in terms of the support provided after the product or service is purchase. Psychological criteria - correct answer A way of defining quality that focuses on judge mental valuations of what constitutes product or service excellence. Prevention Costs -

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WGU C215- Operations Management Chapter 5-6
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WGU C215- Operations Management Chapter 5-6

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Uploaded on
April 29, 2025
Number of pages
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Written in
2024/2025
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C215: Operations Management -
Scheduling (Wiley Ch. 15) Question and
answers correctly solved 2025
Average Number of Jobs in the System - correct answer ✔Measures work-
in-progress inventory.


Backward Scheduling - correct answer ✔Scheduling method that determines
when the job must be started to be done on the due date.


Begin scheduling the job's last activity so that the job is finished on due date.


Bottleneck - correct answer ✔A facility, department, or resource whose
capacity is less than the demand placed on it.


Capacity-Constrained Resources - correct answer ✔Bottleneck caused by
inefficient usage.


Due Date - correct answer ✔Time when the job is supposed to be finished.


Finite Loading - correct answer ✔Scheduling that loads work centers up to a
predetermined amount of capacity.


Allows only as much work to be assigned as can be done with available
capacity - but doesn't prepare for inevitable slippage
Uses prioritized list of jobs


Loads jobs up to a predetermined capacity level.

, Flow Operations - correct answer ✔Processes designed to handle high-
volume, standard products.


Forward Scheduling - correct answer ✔Schedule that determines the earliest
possible completion date for a job.


Starts processing when a job is received


Gantt Chart - correct answer ✔Planning and control chart designed to
graphically show workloads or to monitor job progress.


Global Priority Rules - correct answer ✔Makes a priority decision based on
information that includes the remaining work centers a job must pass through.


Infinite Loading - correct answer ✔Scheduling that calculates the capacity
needed at work centers in the time period needed without regard to the
capacity available to do the work.


Ignores capacity constraints, but helps identify bottlenecks in a proposed
schedule to enable proactive management
Uses a schedule


Input/Output Control - correct answer ✔A technique for monitoring the flow of
jobs between work centers.


A capacity-control technique used to monitor workflow at individual work
centers
R310,31
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