,MNO3701 Assignment 1 (COMPLETE GUIDELINE)
Semester 1 2025 - DUE April 2025; 100% TRUSTED
Complete, trusted solutions and explanations.
MULTIPLE CHOICE,ASSSURED EXCELLENCE
As the production and operations manager of ABSA bank, you
are the mentor to a new intern. Identify and explain to the
intern what the five (5) basic performance objectives for
production/operations management at your company entail.
Provide creative examples with each performance objective
applicable to ABSA bank. 15 Marks Tips: This is an example of a
typical long-question format that you can expect in the
examination. It is essential to provide a well-structured and
detailed response to ensure full marks. When answering, please
follow these key steps for each of the five basic performance
objectives: 1. Identify the performance area. √ 2. Explain its
significance in operations management. √ 3. Provide a relevant
example to illustrate your understanding. √ Each performance
area carries 3 marks (3 marks x 5 objectives), so it is important
to elaborate sufficiently. Avoid answering in bullet points, as
this may result in a deduction of marks. Instead, structure your
response in well-developed paragraphs. Additionally, I
encourage you to be creative with your examples,
demonstrating your ability to apply theoretical knowledge in a
practical context. At a third-year level, critical thinking and
application are key to excelling in your assessments.
, As the Production and Operations Manager of ABSA Bank, it is a
great pleasure to welcome you as an intern and mentor you
through the foundational principles of operations management
within the financial services industry. A critical starting point is
understanding the five basic performance objectives in
production and operations management—quality, speed,
dependability, flexibility, and cost. These objectives are not just
theoretical; they guide our daily operations and decision-
making to ensure that ABSA remains competitive, efficient, and
customer-focused in an evolving financial landscape.
1. Quality
Quality in operations management refers to the ability to
deliver a service that meets or exceeds customer expectations.
At ABSA Bank, this means ensuring that every customer
interaction—whether digital or in-person—is handled with
professionalism, accuracy, and consistency. High-quality service
fosters trust and loyalty among clients.
Example:
Consider a scenario where a client applies for a home loan. If
the loan officer at ABSA ensures that all the necessary
documentation is processed correctly, provides clear
explanations of the terms, and follows up with the client within
the promised timeframe, the client will perceive this as high-
quality service. Additionally, ABSA's mobile banking app must
Semester 1 2025 - DUE April 2025; 100% TRUSTED
Complete, trusted solutions and explanations.
MULTIPLE CHOICE,ASSSURED EXCELLENCE
As the production and operations manager of ABSA bank, you
are the mentor to a new intern. Identify and explain to the
intern what the five (5) basic performance objectives for
production/operations management at your company entail.
Provide creative examples with each performance objective
applicable to ABSA bank. 15 Marks Tips: This is an example of a
typical long-question format that you can expect in the
examination. It is essential to provide a well-structured and
detailed response to ensure full marks. When answering, please
follow these key steps for each of the five basic performance
objectives: 1. Identify the performance area. √ 2. Explain its
significance in operations management. √ 3. Provide a relevant
example to illustrate your understanding. √ Each performance
area carries 3 marks (3 marks x 5 objectives), so it is important
to elaborate sufficiently. Avoid answering in bullet points, as
this may result in a deduction of marks. Instead, structure your
response in well-developed paragraphs. Additionally, I
encourage you to be creative with your examples,
demonstrating your ability to apply theoretical knowledge in a
practical context. At a third-year level, critical thinking and
application are key to excelling in your assessments.
, As the Production and Operations Manager of ABSA Bank, it is a
great pleasure to welcome you as an intern and mentor you
through the foundational principles of operations management
within the financial services industry. A critical starting point is
understanding the five basic performance objectives in
production and operations management—quality, speed,
dependability, flexibility, and cost. These objectives are not just
theoretical; they guide our daily operations and decision-
making to ensure that ABSA remains competitive, efficient, and
customer-focused in an evolving financial landscape.
1. Quality
Quality in operations management refers to the ability to
deliver a service that meets or exceeds customer expectations.
At ABSA Bank, this means ensuring that every customer
interaction—whether digital or in-person—is handled with
professionalism, accuracy, and consistency. High-quality service
fosters trust and loyalty among clients.
Example:
Consider a scenario where a client applies for a home loan. If
the loan officer at ABSA ensures that all the necessary
documentation is processed correctly, provides clear
explanations of the terms, and follows up with the client within
the promised timeframe, the client will perceive this as high-
quality service. Additionally, ABSA's mobile banking app must
