MNO3701
Assignment 1 Semester 1v2025
Detailed Solutions, References & Explanations
Unique number:
Due Date: April 2025
PERFORMANCE OBJECTIVES IN OPERATIONS MANAGEMENT AT ABSA BANK
As the production and operations manager at ABSA Bank, mentoring a new intern involves
introducing the fundamental principles that guide our daily operations. One of the most crucial
frameworks we use in production and operations management is the five basic performance
objectives. These objectives—quality, speed, dependability, flexibility, and cost—serve as the
foundation for managing both back-end and customer-facing processes in the banking
environment. Below, I will explain each performance objective, its importance, and how it
applies specifically to our context at ABSA Bank.
1. Quality
Quality in operations management refers to the degree to which a product or service meets
customer expectations. It is not just about avoiding mistakes, but about ensuring consistent
and excellent service delivery. Terms of use
By making use of this document you agree to:
Use this document as a guide for learning, comparison and reference purpose,
Terms of use
Not to duplicate, reproduce and/or misrepresent the contents of this document as your own work,
By making use of this document you agree to:
Use this document
Fully accept the consequences
solely as a guide forshould you plagiarise
learning, reference,or and
misuse this document.
comparison purposes,
Ensure originality of your own work, and fully accept the consequences should you plagiarise or misuse this document.
Comply with all relevant standards, guidelines, regulations, and legislation governing academic and written work.
Disclaimer
Great care has been taken in the preparation of this document; however, the contents are provided "as is" without any express or
implied representations or warranties. The author accepts no responsibility or liability for any actions taken based on the
information contained within this document. This document is intended solely for comparison, research, and reference purposes.
Reproduction, resale, or transmission of any part of this document, in any form or by any means, is strictly prohibited.
Assignment 1 Semester 1v2025
Detailed Solutions, References & Explanations
Unique number:
Due Date: April 2025
PERFORMANCE OBJECTIVES IN OPERATIONS MANAGEMENT AT ABSA BANK
As the production and operations manager at ABSA Bank, mentoring a new intern involves
introducing the fundamental principles that guide our daily operations. One of the most crucial
frameworks we use in production and operations management is the five basic performance
objectives. These objectives—quality, speed, dependability, flexibility, and cost—serve as the
foundation for managing both back-end and customer-facing processes in the banking
environment. Below, I will explain each performance objective, its importance, and how it
applies specifically to our context at ABSA Bank.
1. Quality
Quality in operations management refers to the degree to which a product or service meets
customer expectations. It is not just about avoiding mistakes, but about ensuring consistent
and excellent service delivery. Terms of use
By making use of this document you agree to:
Use this document as a guide for learning, comparison and reference purpose,
Terms of use
Not to duplicate, reproduce and/or misrepresent the contents of this document as your own work,
By making use of this document you agree to:
Use this document
Fully accept the consequences
solely as a guide forshould you plagiarise
learning, reference,or and
misuse this document.
comparison purposes,
Ensure originality of your own work, and fully accept the consequences should you plagiarise or misuse this document.
Comply with all relevant standards, guidelines, regulations, and legislation governing academic and written work.
Disclaimer
Great care has been taken in the preparation of this document; however, the contents are provided "as is" without any express or
implied representations or warranties. The author accepts no responsibility or liability for any actions taken based on the
information contained within this document. This document is intended solely for comparison, research, and reference purposes.
Reproduction, resale, or transmission of any part of this document, in any form or by any means, is strictly prohibited.
