OTF regional training Questions And
Answers|Latest Update
What is the triple A impression? Appearance, Approach, and Attitude
Discuss the Always and the Nevers ALWAYS acknowledge and redirect
NEVER Give prices over the phone
ALWAYS stand, smile, and come from behind the front desk when member/prospect enters
facility
NEVER remain seated and ignore the member
7 EXCEPTIONAL practices of a high performing studio= 1. Know that everyone matters
2. Sweat the small things
3. Think globally
4. Be Remarkable
5. Lead by example
6. Always be an Orange Ambassador
7. Pay Your Success forward
Prospecting is what? Generating and capturing Real Qualified leads
Marketing is what? Creating brand awareness and potential leads
, OTF regional training Questions And
Answers|Latest Update
4 triggers used by consumers when making purchasing decisions - rank most important to least
important 1. Value
2. Convenience
3. Quality
4. Price
4 stage prices to handle objections? 1. Empathize- "I understand how you feel;"
2. Isolate -Discover the real issue holding the client back ($ is typically the issue)
3. Redirect- circle back and make it about their fitness goals."to meet your goals you said earlier
that..."
4. Make suggestion-Problem solve and ask for the sale again "If I postdate your membership so
you could get started today would that work for you?"
What are the 5 primary objections? 1. Uncertainty
2. Price
3. Spousal
4. Time/Commitment
5. Shop Around
Answers|Latest Update
What is the triple A impression? Appearance, Approach, and Attitude
Discuss the Always and the Nevers ALWAYS acknowledge and redirect
NEVER Give prices over the phone
ALWAYS stand, smile, and come from behind the front desk when member/prospect enters
facility
NEVER remain seated and ignore the member
7 EXCEPTIONAL practices of a high performing studio= 1. Know that everyone matters
2. Sweat the small things
3. Think globally
4. Be Remarkable
5. Lead by example
6. Always be an Orange Ambassador
7. Pay Your Success forward
Prospecting is what? Generating and capturing Real Qualified leads
Marketing is what? Creating brand awareness and potential leads
, OTF regional training Questions And
Answers|Latest Update
4 triggers used by consumers when making purchasing decisions - rank most important to least
important 1. Value
2. Convenience
3. Quality
4. Price
4 stage prices to handle objections? 1. Empathize- "I understand how you feel;"
2. Isolate -Discover the real issue holding the client back ($ is typically the issue)
3. Redirect- circle back and make it about their fitness goals."to meet your goals you said earlier
that..."
4. Make suggestion-Problem solve and ask for the sale again "If I postdate your membership so
you could get started today would that work for you?"
What are the 5 primary objections? 1. Uncertainty
2. Price
3. Spousal
4. Time/Commitment
5. Shop Around
