MNO3701
ASSIGNMENT 1 SEMESTER 1 2025
UNIQUE NO.
DUE DATE: 2025
, MNO3701
Assignment 1 Semester 1 2025
Unique Number:
Due Date: 2025
Production and Operations Management
Five Basic Performance Objectives in Production/Operations Management at
ABSA Bank
As the Production and Operations Manager at ABSA Bank, it is essential to ensure
that all operational activities align with the five basic performance objectives. These
objectives help improve efficiency, customer satisfaction, and competitive advantage.
Below is an explanation of each objective with relevant examples.
1. Quality
Quality in operations management ensures that products and services meet customer
expectations. At ABSA Bank, this means providing accurate, secure, and reliable
banking services.
✅ Example: Implementing an advanced fraud detection system to minimize errors and
unauthorized transactions, ensuring customers' funds remain secure.
2. Speed
Speed refers to how quickly the bank delivers services to customers. Faster service
improves customer satisfaction and operational efficiency.
✅ Example: Enhancing ABSA’s mobile banking app to allow instant loan approvals
using AI-driven credit analysis, reducing wait times for customers.
ASSIGNMENT 1 SEMESTER 1 2025
UNIQUE NO.
DUE DATE: 2025
, MNO3701
Assignment 1 Semester 1 2025
Unique Number:
Due Date: 2025
Production and Operations Management
Five Basic Performance Objectives in Production/Operations Management at
ABSA Bank
As the Production and Operations Manager at ABSA Bank, it is essential to ensure
that all operational activities align with the five basic performance objectives. These
objectives help improve efficiency, customer satisfaction, and competitive advantage.
Below is an explanation of each objective with relevant examples.
1. Quality
Quality in operations management ensures that products and services meet customer
expectations. At ABSA Bank, this means providing accurate, secure, and reliable
banking services.
✅ Example: Implementing an advanced fraud detection system to minimize errors and
unauthorized transactions, ensuring customers' funds remain secure.
2. Speed
Speed refers to how quickly the bank delivers services to customers. Faster service
improves customer satisfaction and operational efficiency.
✅ Example: Enhancing ABSA’s mobile banking app to allow instant loan approvals
using AI-driven credit analysis, reducing wait times for customers.
