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Our goal at every stage of the CPI Crisis Development Model is to help the person de-escalate
and reach Tension Reduction. True
When a person exhibits behaviors at the defensive level of the CPI Crisis Development Model,
what is the recommended staff approach? Be directive and supportive
Rationally detaching in a crisis moment helps us respond in a way that positively influences the
situation. What does Rational Detachment mean? Recognizing the need to remain
professional by managing our own attitude and behavior
We need to understand the person's Precipitating Factors to help us respond in a way that
positively influences the situation. What does Precipitating Factors mean? Factors the
influence behavior
What does Integrated Experience mean? Behavior includes behavior
What does a Supportive approach mean? Using an empathic, non-judgmental approach
Which of these can you do to be supportive in your intervention? Use the Supportive Stance,
Listen with empathy, use supportive verbal, paraverbal, and non-verbal communication (all of
the above)
Which of these are aspects of the Supportive Stance? Position, posture, and proximity