ENG2604
ASSIGNMENT 1
SEMESTER 1
ANSWERS 2025
ENG2604 ASSIGNMENT 1 SEMESTER
1 ANSWERS 2025
, ENG2604
Creative Writing for Public Relations
2025
Semester 1 Assessment 1
Question 1: Scenario B - Fresh Produce Contamination
Subject: Regarding Your Recent Purchase and Our Sincere Apologies
Dear [Customer Name],
I am writing to you on behalf of [Retail Store Name] in response to your recent
complaint regarding the fresh produce you purchased from our [Branch Location]
store. Please accept our sincerest apologies for the distress and illness you and your
family experienced after consuming these products. We understand the severity of
this situation and the concerns you must have, and we want to assure you that we
are taking this matter extremely seriously.
We launched an immediate investigation upon receiving your complaint. Our
preliminary findings indicate that the contamination of the fresh produce likely
occurred due to improper storage protocols at the [Branch Location] store.
Specifically, a temporary malfunction in our refrigeration system, coupled with a
lapse in adherence to our strict storage guidelines, created an environment
conducive to the growth of harmful bacteria. We acknowledge that this is
unacceptable, and we are deeply sorry for failing to meet the high standards you
expect from us.
ASSIGNMENT 1
SEMESTER 1
ANSWERS 2025
ENG2604 ASSIGNMENT 1 SEMESTER
1 ANSWERS 2025
, ENG2604
Creative Writing for Public Relations
2025
Semester 1 Assessment 1
Question 1: Scenario B - Fresh Produce Contamination
Subject: Regarding Your Recent Purchase and Our Sincere Apologies
Dear [Customer Name],
I am writing to you on behalf of [Retail Store Name] in response to your recent
complaint regarding the fresh produce you purchased from our [Branch Location]
store. Please accept our sincerest apologies for the distress and illness you and your
family experienced after consuming these products. We understand the severity of
this situation and the concerns you must have, and we want to assure you that we
are taking this matter extremely seriously.
We launched an immediate investigation upon receiving your complaint. Our
preliminary findings indicate that the contamination of the fresh produce likely
occurred due to improper storage protocols at the [Branch Location] store.
Specifically, a temporary malfunction in our refrigeration system, coupled with a
lapse in adherence to our strict storage guidelines, created an environment
conducive to the growth of harmful bacteria. We acknowledge that this is
unacceptable, and we are deeply sorry for failing to meet the high standards you
expect from us.
