The BMZ Academy @ 061 262
THE BMZ ACADEMY
@061 262 1185/068 053 821
BMZ ACADEMY 061 262 1185/068 053 8213
, BMZ ACADEMY
Question 1
Read the following scenario and then answer the questions that follow.
A manufacturing company has implemented a new quality control system to improve
product quality and reduce defects. However, some employees are resistant to the new
system, seeing it as an additional burden to their workload. The HR department is
tasked with getting employees to support the new quality efforts.
From the options below, identify the major challenge in obtaining employee support for
the quality efforts.
a. The belief that quality efforts are not relevant to their tasks.
b. The lack of support from top management.
c. The absence of a quality control system in the organisation.
d. A lack of financial incentives for employees.
a. The belief that quality efforts are not relevant to their tasks.
Explanation: The major challenge is that employees perceive the quality efforts as
irrelevant to their tasks, which leads to resistance. This lack of relevance makes them
view the new system as an unnecessary burden.
Question 2
From the list below, identify the responsibilities of the line manager in job analysis.
a. Line managers are responsible for training employees so that they can perform their
job to the best of their abilities.
b. The line manager serves as a member of the job analysis committee whose task is to
provide and review information about a particular job.
c. The line manager provides additional information to the HR manager.
d. A line manager is responsible for determining the best way in which an employee can
perform his or her job.
e. Line managers often participate in interviews and focus groups with a job analyst.
f. Line managers are responsible for assisting employees in filling in questionnaires
about the knowledge, skills, and abilities required for a job.
b, c, e, and f
Explanation: Line managers play a key role in job analysis by providing and reviewing
BMZ ACADEMY 061 262 1185/068 053 8213Page 2 of 27
, BMZ ACADEMY
job-related information, participating in interviews and focus groups, and assisting
employees in completing questionnaires. These responsibilities ensure accurate and
comprehensive job analysis.
Question 3
One of the most common end products of a job analysis is a written job description.
Which statement below is INCORRECT?
a. Job descriptions may be used to develop recruitment advertisements and provide
applicants with additional information about the job.
b. Job descriptions are used in performance management to specify the criteria against
which an employee will be assessed.
c. Job descriptions are used in succession planning to identify a long-term plan for the
replacement of key employees.
d. Job descriptions are used to determine the training and development needs of
employees.
c. Job descriptions are used in succession planning to identify a long-term plan for
the replacement of key employees.
Explanation: Succession planning involves more than just job descriptions; it requires
identifying and developing potential leaders, which goes beyond the scope of a job
description.
Question 4
Sibongile is a clerk in the creditors’ department in a bank. Her colleague Charl, who is
also a creditor’s clerk in the same department, has been in an accident and is unable to
work for the next six months. Sibongile has been given some of Charl’s work. Which job
design approach is applicable to the scenario?
a. job rotation
b. job enrichment
c. job specialisation
d. job enlargement
d. job enlargement
Explanation: Sibongile is taking on additional tasks from Charl’s role, which is an
BMZ ACADEMY 061 262 1185/068 053 8213Page 3 of 27
THE BMZ ACADEMY
@061 262 1185/068 053 821
BMZ ACADEMY 061 262 1185/068 053 8213
, BMZ ACADEMY
Question 1
Read the following scenario and then answer the questions that follow.
A manufacturing company has implemented a new quality control system to improve
product quality and reduce defects. However, some employees are resistant to the new
system, seeing it as an additional burden to their workload. The HR department is
tasked with getting employees to support the new quality efforts.
From the options below, identify the major challenge in obtaining employee support for
the quality efforts.
a. The belief that quality efforts are not relevant to their tasks.
b. The lack of support from top management.
c. The absence of a quality control system in the organisation.
d. A lack of financial incentives for employees.
a. The belief that quality efforts are not relevant to their tasks.
Explanation: The major challenge is that employees perceive the quality efforts as
irrelevant to their tasks, which leads to resistance. This lack of relevance makes them
view the new system as an unnecessary burden.
Question 2
From the list below, identify the responsibilities of the line manager in job analysis.
a. Line managers are responsible for training employees so that they can perform their
job to the best of their abilities.
b. The line manager serves as a member of the job analysis committee whose task is to
provide and review information about a particular job.
c. The line manager provides additional information to the HR manager.
d. A line manager is responsible for determining the best way in which an employee can
perform his or her job.
e. Line managers often participate in interviews and focus groups with a job analyst.
f. Line managers are responsible for assisting employees in filling in questionnaires
about the knowledge, skills, and abilities required for a job.
b, c, e, and f
Explanation: Line managers play a key role in job analysis by providing and reviewing
BMZ ACADEMY 061 262 1185/068 053 8213Page 2 of 27
, BMZ ACADEMY
job-related information, participating in interviews and focus groups, and assisting
employees in completing questionnaires. These responsibilities ensure accurate and
comprehensive job analysis.
Question 3
One of the most common end products of a job analysis is a written job description.
Which statement below is INCORRECT?
a. Job descriptions may be used to develop recruitment advertisements and provide
applicants with additional information about the job.
b. Job descriptions are used in performance management to specify the criteria against
which an employee will be assessed.
c. Job descriptions are used in succession planning to identify a long-term plan for the
replacement of key employees.
d. Job descriptions are used to determine the training and development needs of
employees.
c. Job descriptions are used in succession planning to identify a long-term plan for
the replacement of key employees.
Explanation: Succession planning involves more than just job descriptions; it requires
identifying and developing potential leaders, which goes beyond the scope of a job
description.
Question 4
Sibongile is a clerk in the creditors’ department in a bank. Her colleague Charl, who is
also a creditor’s clerk in the same department, has been in an accident and is unable to
work for the next six months. Sibongile has been given some of Charl’s work. Which job
design approach is applicable to the scenario?
a. job rotation
b. job enrichment
c. job specialisation
d. job enlargement
d. job enlargement
Explanation: Sibongile is taking on additional tasks from Charl’s role, which is an
BMZ ACADEMY 061 262 1185/068 053 8213Page 3 of 27
