TESTBANK FOR HEIZER OPERATIONS MANAGEMENT 9TH EDITION ALL CHAPTERS COVERED

TESTBANKvFORvHEIZERvOPERATIONSvMANAGEMENTv9THvEDITIONvALLvCHAPTERSvCOVERED




TESTBANK FOR HEIZER OPERATIONS MA v v v v




NAGEMENT 9TH EDITION ALL CHAPTERS C v v v v v




OVERED
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
v v v v




TRUE/FALSE

1. Productivityvisvthevtotalvvaluevofvallvinputsvtovthevtransformationvprocessvdividedvbyvthevtotalvvaluev
ofvthevoutputsvproduced.
Falsev(Thevproductivityvchallenge,veasy)

2. Measuringvthevimpactvofvavcapitalvacquisitionvonvproductivityvisvanvexamplevofvmulti-
factorvproductivity.
Falsev(Thevproductivityvchallenge,vmoderate)

3. Ethicalvandvsocialvdilemmasvarisevbecausev stakeholdersvofvavbusinessvhavevconflictingvperspectives.
Truev(Ethicsvandvsocialvresponsibility,veasy)v{AACSB:vEthicalvReasoning}

4. Somevofvthevoperations-
relatedvactivitiesvofvHardvRockvCafévincludevdesigningvmealsvandvanalyzingvthemvforvingredientvcostv
andvlaborvrequirements.
Truev(Globalvcompanyvprofile,veasy)

5. ThevproductionvprocessvatvHardvRockvCafévisvlimitedvtovmealvpreparationvandvservingvcustomers.
Falsev(Globalvcompanyvprofile,veasy)

6. Allvorganizations,vincludingvservicevfirmsvsuchvasvbanksvandvhospitals,vhavevavproductionvfunction.
Truev(Whatvisvoperationsvmanagement?vmoderate)

7. Operationsvmanagementvisvthevsetvofvactivitiesvthatvcreatevvaluevinvthevformvofvgoodsvandvservicesv
byvtransformingvinputsvintovoutputs.
Truev(Whatvisvoperationsvmanagement?veasy)

8. Anvexamplevofvav"hidden"vproductionvfunctionvisvmoneyvtransfersvatvbanks.
Truev(Whatvisvoperationsvmanagement?vmoderate)

9. Onevreasonvtovstudyvoperationsvmanagementvisvtovlearnvhowvpeoplevorganizevthemselvesvforv
productiveventerprise.
Truev(WhyvstudyvOM,veasy)

10. Thevoperationsvmanagervperformsvthevmanagementvactivitiesvofvplanning,vorganizing,vstaffing,vl
eading,vandvcontrollingvofvthevOMvfunction.
Truev(Whatvoperationsvmanagersvdo,veasy)
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,TESTBANKvFORvHEIZERvOPERATIONSvMANAGEMENTv9THvEDITIONvALLvCHAPTERSvCOVERED



11. "Howvmuchvinventoryvofvthisvitemvshouldvwevhave?"visvwithinvthevcriticalvdecisionvareavofv
managingvquality.
Falsev(Whatvoperationsvmanagersvdo,veasy)

12. Invordervtovhavevavcareervinvoperationsvmanagement,vonevmustvhavevavdegreevinvstatisticsvor




2

,TESTBANKvFORvHEIZERvOPERATIONSvMANAGEMENTv9THvEDITIONvALLvCHAPTERSvCOVERED




quantitativevmethods.
Falsev(Whatvoperationsvmanagersvdo,veasy)

13. HenryvFordvisvknownvasvthevFathervofvScientificvManagement.
Falsev(Thevheritagevofvoperationsvmanagement,veasy)

14. Shewhart’svcontributionsvtovoperationsvmanagementvcamevduringvthevScientificvManagementvEra.
Falsev(Thevheritagevofvoperationsvmanagement,veasy)

15. Studentsvwantingvtovpursuevavcareervinvoperationsvmanagementvwillvfindvmultidisciplinaryv
knowledgevbeneficial.
Truev(WherevarevthevOMvjobs?veasy)




3

, TestvBankvforvHeizervOperationsvManagementv9thvEditio
n




16. Customervinteractionvisvoftenvhighvforvmanufacturingvprocesses,vbutvlowvforvservices.
Falsev(Operationsvinvthevservicevsector,vmoderate)

17. Productivityvisvmorevdifficultvtovimprovevinvthevservicevsector.
Truev(Thevproductivityvchallenge,vmoderate)

18. Manufacturingvnowvconstitutesvthevlargestveconomicvsectorvinvpostindustrialvsocieties.
Falsev(Operationsvinvthevservicevsector,vmoderate)

19. Invthevpastvhalf-
century,vthevnumbervofvpeoplevemployedvinvmanufacturingvhasvmorevorvlessvheldvsteady,vbutveach
vmanufacturingvemployeevisvmanufacturingvaboutv20v timesvasvmuch.

Truev(Operationsvinvthevservicevsector,veasy)

20. Avknowledgevsocietyvisvonevthatvhasvmigratedvfromvworkvbasedvonvknowledgevtovonevbasedvonv
manualvwork.
Falsev(Thevproductivityvchallenge,veasy)




MULTIPLE CHOICE v




21. AtvHardvRockvCafé,vtasksvthatvreflectvoperationsvorvoperationsvmanagementvinclude
a. designingvmeals
b. testingvmealsv(recipes)
c. analyzingvmealsvforvthevcostvofvingredients
d. preparingvemployeevschedules
e. allvofvthevabove
ev(Globalvcompanyvprofile,veasy)

22. AnvoperationsvtaskvperformedvatvHardvRockvCafévis
a. borrowingvfundsvtovbuildvavnewvrestaurant
b. advertisingvchangesvinvthevrestaurantvmenu
c. calculatingvrestaurantvprofitvandvloss
d. preparingvemployeevschedules
e. allvofvthevabove
dv(Globalvcompanyvprofile,vmoderate)




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