Chapterg01g-gThegOperationsgFunction
Chapter 1 g g
The Operations Function
g g
MultiplegChoicegQuestions
1. Whygisgoperationsgmanagementgagmoregencompassinggtermgthangproductiong
management?
A. Operationsgmanagementgisgconcernedgwithgmultiplegproductsgandgservices
B. Operationsgmanagementgrefersgtogservicegasgwellgasgmanufacturinggorganizations
C. Operationsgmanagementgisgbroadergincludinggthegfinancinggandgmarketinggfunctions
D. Operationsgmanagementgmakesgusegofgthegtoolsgofgquantitativeganalysisgandgcomputergs
ystems
2. Whichgofgthegfollowinggfunctionsgisgresponsiblegforgthegactualgmovementgofggoodsga
nd/orgservicesgacrossgorganizations?
A. Logistics
B. Operations
C. Purchasing
D. Nonegofgthese
3. Approximately,gwhatgpercentagegofgthegAmericangworkforcegworksgingservicegi
ndustries?
A. 20%
B. 40%
C. 80%
D. 90%
4. Thegfourgdecisiongareasgingoperationsgmanagementgare:
A. Planning,gtechnology,ginventory,gandgcontrol
B. Process,gquality,gcapacity,gandginventory
C. Process,gquality,gtechnology,gandgcapacity
D. Nonegofgthese
1-1
©g2013gbygMcGraw-
HillgEducation.g Thisgisgproprietarygmaterialgsolelygforgauthorizedginstructorguse.gNotgauthorizedgforgsalegorg distributionginganygman
ner.g Thisgdocumentgmaygnotgbegcopied,gscanned,gduplicated,gforwarded,gdistributed,gorgpostedgongagwebsite,ging wholegorgpart.
,Chapterg01g-gThegOperationsgFunction
5. Agproductivegsystemsgapproach:
A. Viewsgoperationsgasgagseparategorganizationalgfunction
B. Mustgprovidegfeedbackginformationgforgcontrolgofgprocessginputsgandgtechnology
C. Isgofglimitedgusegingservicegorganizations
D. Disregardsghumangandgsocialgconcerns
6. Capacitygdecisions:
A. Includegstaffinggandgscheduling
B. Includeginventorygcontrol
C. Includegdefininggproductgspecifications
D. Nonegofgthese
7. Inventorygdecisionsginvolve:
A. Determininggwhatgtogorder,ghowgmuchgtogorder,gandgwhengtogorder
B. Trackinggthegflowgofgmaterials
C. Managinggthegfinishedggoodsginventories
D. Allgofgthese
8. Thegcontemporarygoperationsgthemesgsignifygthat:
A. Moregemphasisgshouldgbegplacedgongmanufacturinggthangongservicegindustries
B. Everygoperationgshouldgbegexternallygdirectedgtogmeetgthegcustomers'grequirements
C. Operationsgdecisionsgshouldgprecedegdecisionsgingothergfunctionsgingangorganization
D. Togbegcompetitive,gstrategiesgforgoperationsgshouldgexcludegbroadergsupplygchaingissues
9. Thegessencegofgoperationsgmanagementgcangbegdescribedgby:
A. Process,gcapacity,gandgpeople
B. Decisions,gfunction,gandgprocess
C. Planning,gcontrol,gandgorganization
D. Integratedgplanninggandgcontrol
1-2
©g2013gbygMcGraw-
HillgEducation.g Thisgisgproprietarygmaterialgsolelygforgauthorizedginstructorguse.gNotgauthorizedgforgsalegorg distributionginganygman
ner.g Thisgdocumentgmaygnotgbegcopied,gscanned,gduplicated,gforwarded,gdistributed,gorgpostedgongagwebsite,ging wholegorgpart.
,Chapterg01g-gThegOperationsgFunction
10. Whichgofgthegfollowinggisgnotgagcontemporarygthemegingoperations?
A. GlobalizationgofgOperations
B. LeangOperations
C. QualitygTeams
D. EnvironmentalgConcernsgandgSustainability
11. Thegthreegprimarygfunctionsgthatgexistgingmostgbusinessgorganizationsgare:
A. Operations,gaccounting,gandgfinance
B. Operations,gproduction,gandgfinance
C. Production,gmarketing,gandghumangresources
D. Operations,gfinance,gandgmarketing
12. Thegthreegmajorgfunctionsgofgbusinessgorganizations:
A. Aregmutuallygexclusive
B. Functiongindependentlygofgeachgother
C. Interfacegwithgeachgother
D. Dognotginterfacegwithgeachgother
13. Whichgonegofgthegfollowinggwouldgnotggenerallygbegclassifiedgasganginputgingagu
niversitygsystem?
A. Staff
B. Facilities
C. Knowledge
D. Research
14. Thegfourgmajorgdecisiongresponsibilitiesgofgoperationsgmanagementgare:
A. Process,gquality,gcapacity,gandghumangresources
B. Process,gquality,ghumangresources,gandginventory
C. Quality,ginventory,ghumangresources,gandgcapacity
D. Process,gcapacity,gquality,gandginventory
1-3
©g2013gbygMcGraw-
HillgEducation.g Thisgisgproprietarygmaterialgsolelygforgauthorizedginstructorguse.gNotgauthorizedgforgsalegorg distributionginganygman
ner.g Thisgdocumentgmaygnotgbegcopied,gscanned,gduplicated,gforwarded,gdistributed,gorgpostedgongagwebsite,ging wholegorgpart.
, Chapterg01g-gThegOperationsgFunction
15. Whichgofgthegfollowinggisgnotgingthegprocessgcategorygofgthegoperationsgdecisiongf
ramework?
A. Layoutgofgthegfacility
B. Jobgdesign
C. Thegtypegofgequipmentgandgtechnology
D. Productgorgserviceginspection
16. Supplygchaingmanagementgincludesgthegintegrationgof:
A. Suppliers
B. Manufacturers
C. Customers
D. Allgofgthegabove
17. Thegsupplygchaingextendsgfrom:
A. Suppliergtogmanufacturing
B. Suppliergtogsupplier
C. Dealergtogcustomer
D. Suppliergtogcustomer
18. Supplygchaingmanagementgincludesgallgofgthegfollowinggexcept:
A. Purchasing
B. Inventorygcontrol
C. Advertising
D. Customergservice
19. Agcomprehensivegdecision-makinggframeworkgforgoperationsgincludes:
A. Considerationgofgothergorganizationalgfunctions
B. Considerationgofgoperationsgingisolationgofgothergfunctions
C. Suppliersgbutgnotgcustomers
D. Customersgbutgnotgsuppliers
1-4
©g2013gbygMcGraw-
HillgEducation.g Thisgisgproprietarygmaterialgsolelygforgauthorizedginstructorguse.gNotgauthorizedgforgsalegorg distributionginganygman
ner.g Thisgdocumentgmaygnotgbegcopied,gscanned,gduplicated,gforwarded,gdistributed,gorgpostedgongagwebsite,ging wholegorgpart.
Chapter 1 g g
The Operations Function
g g
MultiplegChoicegQuestions
1. Whygisgoperationsgmanagementgagmoregencompassinggtermgthangproductiong
management?
A. Operationsgmanagementgisgconcernedgwithgmultiplegproductsgandgservices
B. Operationsgmanagementgrefersgtogservicegasgwellgasgmanufacturinggorganizations
C. Operationsgmanagementgisgbroadergincludinggthegfinancinggandgmarketinggfunctions
D. Operationsgmanagementgmakesgusegofgthegtoolsgofgquantitativeganalysisgandgcomputergs
ystems
2. Whichgofgthegfollowinggfunctionsgisgresponsiblegforgthegactualgmovementgofggoodsga
nd/orgservicesgacrossgorganizations?
A. Logistics
B. Operations
C. Purchasing
D. Nonegofgthese
3. Approximately,gwhatgpercentagegofgthegAmericangworkforcegworksgingservicegi
ndustries?
A. 20%
B. 40%
C. 80%
D. 90%
4. Thegfourgdecisiongareasgingoperationsgmanagementgare:
A. Planning,gtechnology,ginventory,gandgcontrol
B. Process,gquality,gcapacity,gandginventory
C. Process,gquality,gtechnology,gandgcapacity
D. Nonegofgthese
1-1
©g2013gbygMcGraw-
HillgEducation.g Thisgisgproprietarygmaterialgsolelygforgauthorizedginstructorguse.gNotgauthorizedgforgsalegorg distributionginganygman
ner.g Thisgdocumentgmaygnotgbegcopied,gscanned,gduplicated,gforwarded,gdistributed,gorgpostedgongagwebsite,ging wholegorgpart.
,Chapterg01g-gThegOperationsgFunction
5. Agproductivegsystemsgapproach:
A. Viewsgoperationsgasgagseparategorganizationalgfunction
B. Mustgprovidegfeedbackginformationgforgcontrolgofgprocessginputsgandgtechnology
C. Isgofglimitedgusegingservicegorganizations
D. Disregardsghumangandgsocialgconcerns
6. Capacitygdecisions:
A. Includegstaffinggandgscheduling
B. Includeginventorygcontrol
C. Includegdefininggproductgspecifications
D. Nonegofgthese
7. Inventorygdecisionsginvolve:
A. Determininggwhatgtogorder,ghowgmuchgtogorder,gandgwhengtogorder
B. Trackinggthegflowgofgmaterials
C. Managinggthegfinishedggoodsginventories
D. Allgofgthese
8. Thegcontemporarygoperationsgthemesgsignifygthat:
A. Moregemphasisgshouldgbegplacedgongmanufacturinggthangongservicegindustries
B. Everygoperationgshouldgbegexternallygdirectedgtogmeetgthegcustomers'grequirements
C. Operationsgdecisionsgshouldgprecedegdecisionsgingothergfunctionsgingangorganization
D. Togbegcompetitive,gstrategiesgforgoperationsgshouldgexcludegbroadergsupplygchaingissues
9. Thegessencegofgoperationsgmanagementgcangbegdescribedgby:
A. Process,gcapacity,gandgpeople
B. Decisions,gfunction,gandgprocess
C. Planning,gcontrol,gandgorganization
D. Integratedgplanninggandgcontrol
1-2
©g2013gbygMcGraw-
HillgEducation.g Thisgisgproprietarygmaterialgsolelygforgauthorizedginstructorguse.gNotgauthorizedgforgsalegorg distributionginganygman
ner.g Thisgdocumentgmaygnotgbegcopied,gscanned,gduplicated,gforwarded,gdistributed,gorgpostedgongagwebsite,ging wholegorgpart.
,Chapterg01g-gThegOperationsgFunction
10. Whichgofgthegfollowinggisgnotgagcontemporarygthemegingoperations?
A. GlobalizationgofgOperations
B. LeangOperations
C. QualitygTeams
D. EnvironmentalgConcernsgandgSustainability
11. Thegthreegprimarygfunctionsgthatgexistgingmostgbusinessgorganizationsgare:
A. Operations,gaccounting,gandgfinance
B. Operations,gproduction,gandgfinance
C. Production,gmarketing,gandghumangresources
D. Operations,gfinance,gandgmarketing
12. Thegthreegmajorgfunctionsgofgbusinessgorganizations:
A. Aregmutuallygexclusive
B. Functiongindependentlygofgeachgother
C. Interfacegwithgeachgother
D. Dognotginterfacegwithgeachgother
13. Whichgonegofgthegfollowinggwouldgnotggenerallygbegclassifiedgasganginputgingagu
niversitygsystem?
A. Staff
B. Facilities
C. Knowledge
D. Research
14. Thegfourgmajorgdecisiongresponsibilitiesgofgoperationsgmanagementgare:
A. Process,gquality,gcapacity,gandghumangresources
B. Process,gquality,ghumangresources,gandginventory
C. Quality,ginventory,ghumangresources,gandgcapacity
D. Process,gcapacity,gquality,gandginventory
1-3
©g2013gbygMcGraw-
HillgEducation.g Thisgisgproprietarygmaterialgsolelygforgauthorizedginstructorguse.gNotgauthorizedgforgsalegorg distributionginganygman
ner.g Thisgdocumentgmaygnotgbegcopied,gscanned,gduplicated,gforwarded,gdistributed,gorgpostedgongagwebsite,ging wholegorgpart.
, Chapterg01g-gThegOperationsgFunction
15. Whichgofgthegfollowinggisgnotgingthegprocessgcategorygofgthegoperationsgdecisiongf
ramework?
A. Layoutgofgthegfacility
B. Jobgdesign
C. Thegtypegofgequipmentgandgtechnology
D. Productgorgserviceginspection
16. Supplygchaingmanagementgincludesgthegintegrationgof:
A. Suppliers
B. Manufacturers
C. Customers
D. Allgofgthegabove
17. Thegsupplygchaingextendsgfrom:
A. Suppliergtogmanufacturing
B. Suppliergtogsupplier
C. Dealergtogcustomer
D. Suppliergtogcustomer
18. Supplygchaingmanagementgincludesgallgofgthegfollowinggexcept:
A. Purchasing
B. Inventorygcontrol
C. Advertising
D. Customergservice
19. Agcomprehensivegdecision-makinggframeworkgforgoperationsgincludes:
A. Considerationgofgothergorganizationalgfunctions
B. Considerationgofgoperationsgingisolationgofgothergfunctions
C. Suppliersgbutgnotgcustomers
D. Customersgbutgnotgsuppliers
1-4
©g2013gbygMcGraw-
HillgEducation.g Thisgisgproprietarygmaterialgsolelygforgauthorizedginstructorguse.gNotgauthorizedgforgsalegorg distributionginganygman
ner.g Thisgdocumentgmaygnotgbegcopied,gscanned,gduplicated,gforwarded,gdistributed,gorgpostedgongagwebsite,ging wholegorgpart.