SERVICENOW HRSD PRACTICE EXAM WITH
CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS
LATEST 2025 ALREADY GRADED A+
What is user criteria? - ANSWERS-Access to a knowledge base, knowledge
articles, or knowledge block can be restricted based on the user information.
User criteria records determine if an employee is allowed access to an HR
knowledge base, knowledge article, or a specific knowledge block
What are the options for user criteria? - ANSWERS-User criteria records are
filter conditions that an employee's information must match before being
allowed access to a knowledge base, article, knowledge block, or service catalog
items
,Filters can include:
Users, Groups, roles, companies, locations, departments, advanced (scripts)
Which field requires the user to satisfy all of the selected criteria to meet the
conditions? - ANSWERS-Match all
What are best practices for user criteria? - ANSWERS-1. Design for reuse
2. Naming convents
What is the difference between User Criteria and HR Criteria? - ANSWERS-User
criteria
Determines which knowledge bases, knowledge articles, knowledge blocks, and
service catalog items an employee can view
HR criteria
Determines what a user sees on the employee service center; can be used for
bulk case creation; can be used on lifecycle events activities
What are the requirements to consider when creating a new HR knowledge
base? - ANSWERS-Read access
Edit access
Owner
Managers
,Categories
Comments
Workflows
What can employees or workers do with HRSD? - ANSWERS-Submits requests,
completes tasks, and reviews status using the Employee Service Center.
Searches the knowledge base
What can HR Professionals do with HRSD? - ANSWERS-Work HR cases to answer
questions or fulfill requests
Examples: Benefits, Employee Relations, Payroll
What can other departments do with HRSD? - ANSWERS-Work assigned HR
Tasks
Example: Grant access to system
What can leadership do with HRSD? - ANSWERS-Monitor Progress
Make strategic decisions for HR
, What are the 3 benefits of ServiceNow HRSD? - ANSWERS-1. Automate HR
Interactions
2. Manage, Track, and Prioritize HR Work
3. Employee Service Center
What is the HR Case and Knowledge Management? - ANSWERS-Also called HR
Core, is the primary set of applications used by HR. It allows for HR Case
management, benefits tracking, HR Skills management, HR administration, and
more.
Note: HR Security is also activated when the core HR Application is enabled.
What is the Employee Service Center? - ANSWERS-Optional way for employees
to engage with HR. It allows employees to access their employee profile,
request HR services, and search the HR Knowledge Base
Examples: Search Knowledge, Submit Requests
What is Life Cycle Events? - ANSWERS-Also called Enterprise Onboarding and
Transitions, is an optional application that allows you to automate and
streamline employee onboarding and other lifecycle event activities across
departments. Additionally, an onboarding dashboard has been created to
monitor lifecycle event activities
Examples: Employee Onboarding, Leave of Absence
CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS
LATEST 2025 ALREADY GRADED A+
What is user criteria? - ANSWERS-Access to a knowledge base, knowledge
articles, or knowledge block can be restricted based on the user information.
User criteria records determine if an employee is allowed access to an HR
knowledge base, knowledge article, or a specific knowledge block
What are the options for user criteria? - ANSWERS-User criteria records are
filter conditions that an employee's information must match before being
allowed access to a knowledge base, article, knowledge block, or service catalog
items
,Filters can include:
Users, Groups, roles, companies, locations, departments, advanced (scripts)
Which field requires the user to satisfy all of the selected criteria to meet the
conditions? - ANSWERS-Match all
What are best practices for user criteria? - ANSWERS-1. Design for reuse
2. Naming convents
What is the difference between User Criteria and HR Criteria? - ANSWERS-User
criteria
Determines which knowledge bases, knowledge articles, knowledge blocks, and
service catalog items an employee can view
HR criteria
Determines what a user sees on the employee service center; can be used for
bulk case creation; can be used on lifecycle events activities
What are the requirements to consider when creating a new HR knowledge
base? - ANSWERS-Read access
Edit access
Owner
Managers
,Categories
Comments
Workflows
What can employees or workers do with HRSD? - ANSWERS-Submits requests,
completes tasks, and reviews status using the Employee Service Center.
Searches the knowledge base
What can HR Professionals do with HRSD? - ANSWERS-Work HR cases to answer
questions or fulfill requests
Examples: Benefits, Employee Relations, Payroll
What can other departments do with HRSD? - ANSWERS-Work assigned HR
Tasks
Example: Grant access to system
What can leadership do with HRSD? - ANSWERS-Monitor Progress
Make strategic decisions for HR
, What are the 3 benefits of ServiceNow HRSD? - ANSWERS-1. Automate HR
Interactions
2. Manage, Track, and Prioritize HR Work
3. Employee Service Center
What is the HR Case and Knowledge Management? - ANSWERS-Also called HR
Core, is the primary set of applications used by HR. It allows for HR Case
management, benefits tracking, HR Skills management, HR administration, and
more.
Note: HR Security is also activated when the core HR Application is enabled.
What is the Employee Service Center? - ANSWERS-Optional way for employees
to engage with HR. It allows employees to access their employee profile,
request HR services, and search the HR Knowledge Base
Examples: Search Knowledge, Submit Requests
What is Life Cycle Events? - ANSWERS-Also called Enterprise Onboarding and
Transitions, is an optional application that allows you to automate and
streamline employee onboarding and other lifecycle event activities across
departments. Additionally, an onboarding dashboard has been created to
monitor lifecycle event activities
Examples: Employee Onboarding, Leave of Absence
