SERVICENOW FUNDAMENTALS
(CERTIFIED SYSTEM ADMINISTRATOR)
QUESTIONS AND ANSWERS 100%
CORRECT!!!
The three different interfaces include: - ANSWER✔✔ Now Platform, Service
Portal, Now Mobile
A collection of users that share a common purpose: - ANSWER✔✔ Group
What is the table name for User Administration → Users? - ANSWER✔✔ sys_user
What is the table name for User Administration → Groups? - ANSWER✔✔
sys_user_group
A collection of permissions used to grant access and assign security: -
ANSWER✔✔ Role
What table are role records stored in? - ANSWER✔✔ sys_user_role
What table contains information on a user's roles? - ANSWER✔✔
sys_user_has_role
Always assign roles to: - ANSWER✔✔ Groups
,Can a role contain other roles? (T/F) - ANSWER✔✔ True, a role can contain other
roles.
You cannot delete roles that are assigned to the group from a user record. (T/F) -
ANSWER✔✔ True, you cannot delete roles that are assigned to the group from a
user record.
Has clearly defined paths and workflows in the platform and will typically be
assigned the itil and approver_user roles: - ANSWER✔✔ Process users
What role does a user need to impersonate other users? - ANSWER✔✔ admin or
impersonator role
Create logins for the following roles to test the system: - ANSWER✔✔ admin, itil,
ess (employee self service)
If an admin attempts to impersonate a user with specialized administrator role for
(blank), they will not be able to access features granted by that role. -
ANSWER✔✔ Human Resources or Security Incident Response
This grants modification access and allows for the users to modify the Access
Control List. - ANSWER✔✔ High Security Settings
Can elevate to a privileged role to access features of High Security Settings: -
ANSWER✔✔ The base system admin
,The three main components of the UI include: - ANSWER✔✔ The Banner Frame,
Application Navigator, and Content Frame
Banner Frame contains _______ - ANSWER✔✔ The logo, user menu, global
search, connect chat, get help, and instance settings.
Use _______ to search for information across applications and records. -
ANSWER✔✔ Global Search
Use _______ to communicate with other users in real-time. - ANSWER✔✔
Connect Chat
Use _______ to locate product documentation and user guides. - ANSWER✔✔
Get Help
A list of available applications and modules: - ANSWER✔✔ The application
navigator
The application navigator contains: - ANSWER✔✔ All, filter, favorites, and history
A group of modules, or pages, that provide related information and functionality:
- ANSWER✔✔ An application
Navigate directly to a table using: - ANSWER✔✔ <table name>.list - displays a list
of records in the table
<table name>.form - displays a blank form for creating a new record in the table
, Favorites can be added when you: - ANSWER✔✔ • Click the star icon by a
module/application
• Select Create Favorite from a list or form context menu
• Drag a breadcrumb to the Favorites tab of the application navigator
Locate product documentation on: - ANSWER✔✔ docs.servicenow.com
What is not tracked on the history tab? - ANSWER✔✔ UI pages and non-standard
interfaces
How many activities can the history tab display? - ANSWER✔✔ 30
Displays a set of records from a table: - ANSWER✔✔ A list
Each row represents: - ANSWER✔✔ A record
Each column represents: - ANSWER✔✔ A field
Provides different levels of controls for a given list view: - ANSWER✔✔ Context
menus
Different types of context menus include: - ANSWER✔✔ List Context Menu,
Column Context Menu, Record Context Menu
(CERTIFIED SYSTEM ADMINISTRATOR)
QUESTIONS AND ANSWERS 100%
CORRECT!!!
The three different interfaces include: - ANSWER✔✔ Now Platform, Service
Portal, Now Mobile
A collection of users that share a common purpose: - ANSWER✔✔ Group
What is the table name for User Administration → Users? - ANSWER✔✔ sys_user
What is the table name for User Administration → Groups? - ANSWER✔✔
sys_user_group
A collection of permissions used to grant access and assign security: -
ANSWER✔✔ Role
What table are role records stored in? - ANSWER✔✔ sys_user_role
What table contains information on a user's roles? - ANSWER✔✔
sys_user_has_role
Always assign roles to: - ANSWER✔✔ Groups
,Can a role contain other roles? (T/F) - ANSWER✔✔ True, a role can contain other
roles.
You cannot delete roles that are assigned to the group from a user record. (T/F) -
ANSWER✔✔ True, you cannot delete roles that are assigned to the group from a
user record.
Has clearly defined paths and workflows in the platform and will typically be
assigned the itil and approver_user roles: - ANSWER✔✔ Process users
What role does a user need to impersonate other users? - ANSWER✔✔ admin or
impersonator role
Create logins for the following roles to test the system: - ANSWER✔✔ admin, itil,
ess (employee self service)
If an admin attempts to impersonate a user with specialized administrator role for
(blank), they will not be able to access features granted by that role. -
ANSWER✔✔ Human Resources or Security Incident Response
This grants modification access and allows for the users to modify the Access
Control List. - ANSWER✔✔ High Security Settings
Can elevate to a privileged role to access features of High Security Settings: -
ANSWER✔✔ The base system admin
,The three main components of the UI include: - ANSWER✔✔ The Banner Frame,
Application Navigator, and Content Frame
Banner Frame contains _______ - ANSWER✔✔ The logo, user menu, global
search, connect chat, get help, and instance settings.
Use _______ to search for information across applications and records. -
ANSWER✔✔ Global Search
Use _______ to communicate with other users in real-time. - ANSWER✔✔
Connect Chat
Use _______ to locate product documentation and user guides. - ANSWER✔✔
Get Help
A list of available applications and modules: - ANSWER✔✔ The application
navigator
The application navigator contains: - ANSWER✔✔ All, filter, favorites, and history
A group of modules, or pages, that provide related information and functionality:
- ANSWER✔✔ An application
Navigate directly to a table using: - ANSWER✔✔ <table name>.list - displays a list
of records in the table
<table name>.form - displays a blank form for creating a new record in the table
, Favorites can be added when you: - ANSWER✔✔ • Click the star icon by a
module/application
• Select Create Favorite from a list or form context menu
• Drag a breadcrumb to the Favorites tab of the application navigator
Locate product documentation on: - ANSWER✔✔ docs.servicenow.com
What is not tracked on the history tab? - ANSWER✔✔ UI pages and non-standard
interfaces
How many activities can the history tab display? - ANSWER✔✔ 30
Displays a set of records from a table: - ANSWER✔✔ A list
Each row represents: - ANSWER✔✔ A record
Each column represents: - ANSWER✔✔ A field
Provides different levels of controls for a given list view: - ANSWER✔✔ Context
menus
Different types of context menus include: - ANSWER✔✔ List Context Menu,
Column Context Menu, Record Context Menu
