Exam Questions and CORRECT Answers
Which of the following things should senders (speakers) and receivers (listeners) do to ensure
that their nonverbal communications are positive and effective?
A) avoid using any facial expressions
B) make consistent eye contact
C) slouch or hunch over
D) speak very softly - CORRECT ANSWER - B) make consistent eye contact
After considering several options, Carla selected the Copy-It-Fast Print Shop to print the
business cards for her new company. Carla chose the print shop because it provided her former
employer with quality goods and services. Carla made her decision on the basis of _____.
A) bias
B) experience
C) friendship
D) emotion - CORRECT ANSWER - B) experience
Chase, Marina, and Shayne are working on a project together in class. The project involves
writing a paper, creating a presentation, and presenting to the class. Chase is a high-achiever who
believes that he is one of the smartest students in the class. He thinks Shayne is fairly smart, too,
and a talented artist. However, he has noticed that Marina doesn't participate in class and
struggles to keep up with the homework. He thinks that, of the three of them, he is the best writer
and speaker, and Shayne is the best artist. Without asking Marina, he starts doing all of the
written work and practicing for the presentation. He asks Shayne to create the graphics for the
presentation. When Marina finds out that Chase and Shayne are doing all of the work without
her, she asks why they have not included her. Chase tells her that he and Shayne know what they
are doing, and that he wants to be sure he gets a good grade, so th - CORRECT
ANSWER - A) assess his personal strengths and weaknesses
Chase, Marina, and Shayn are working on a project together in class. The project involves
writing a paper, creating a presentation, and presenting to the class. Chase is a high-achiever who
believes that he is one of the smartest students in the class. He thinks Shay nis fairly smart, too,
and a talented artist. However, he has noticed that Marina doesn't participate in class and
, struggles to keep up with the homework. He thinks that, of the three of them, he is the best writer
and speaker, and Shayn is the best artist. Without asking Marina, he starts doing all of the written
work and practicing for the presentation. He asks Shayn to create the graphics for the
presentation. When Marina finds out that Chase and Shayn are doing all of the work without her,
she asks why they havenotincluded her. Chase tells her that he andShaynknow whatthey are
doing, and that he wants to be sure he gets a good grade, so they need to - CORRECT
ANSWER - B) set aside his self-interest and judgment
Once you have acknowledged your existing biases, you should _____.
A) monitor and challenge your biased thoughts
B) interact with people who share your biases
C) explain to others that everyone has biases
D) try not to dwell on them so they will not affect you - CORRECT ANSWER - A)
monitor and challenge your biased thoughts
What should you do if you realize that your vision no longer matches your ambitions?
A) throw out your vision completely
B) change or adjust your original vision
C) realign your ambitions with your vision
D) consult your significant other's vision - CORRECT ANSWER - B) change or adjust
your original vision
Dion isn't happy with the way things are. He's achievement oriented because he wants to change
his company's _____.
A) status quo
B) constructive criticism
C) goals
D) feedback - CORRECT ANSWER - A) status quo
Chase, Marina, andShaynare working on a project together in class. The projectinvolves writing
a paper, creating a presentation, and presenting to the class. Chase isahigh-achiever who believes
that he is one of the smartest students in the class. HethinksShaynis fairly smart, too, and a