CTA EXAM 2025 WITH CORRECT
ANSWERS
A-B-C Method - correct answer a time management strategy that allows you to arrange your daily tasks
a a a a a a a a a a a a a a a a a
according to priority a a
ARC (Airlines Reporting Corporation) - correct answer A group owned by major US airlines that regulates the
a a a a a a a a a a a a a a a a a
distribution of airline tickets. a a a
ASTA American Society of Travel Advisors - correct answer A trade association that lobbies governments,
a a a a a a a a a a a a a a a
presents educational programs and speaks to the public on behalf of its members.
a a a a a a a a a a a a
ACTA Association of Canadian Travel Agencies - correct answer A national member based trade assoc in
a a a a a a a a a a a a a a a a
Canada
Back-to-Back Ticketing - correct answer An unethical ticketing practice in which clients buy two round-trip
a a a a a a a a a a a a a a a
discount tickets for less than the cost of one round-trip ticket at full fare, thus circumventing certain
a a a a a a a a a a a a a a a a a
restrictions on the discount tickets by rearranging departures and returns.
a a a a a a a a a
Card Mills - correct answer organization that sells travel agent identity cards to the public, under the guise of a
a a a a a a a a a a a a a a a a a a a a
bona fide employment in the travel industry, promoting access to travel industry discounts.
a a a a a a a a a a a a
,CCRA Travel Commerce Network (CCRA) - correct answer A network that facilitates commerce between travel
a a a a a a a a a a a a a a a
professionals and suppliers. a a
Consumer Protection B.C. - correct answer Consumer protection/regulatory body in BC Canada
a a a a a a a a a a a
Doublebooking - correct answer An unethical reservations practice of booking two reservations for an
a a a a a a a a a a a a a a
individual at the same time. a a a a
Errors and Omissions Insurance - correct answer A type of insurance that can protect travel consultants and
a a a a a a a a a a a a a a a a a
their businesses in cases where clients feel a travel advisor has misrepresented a product or service or has
a a a a a a a a a a a a a a a a a a
been negligent in planning the client's travel. It provides coverage for mistakes that happen.
a a a a a a a a a a a a a
Ethics - correct answer Moral principles of right conduct
a a a a a a a a
Federal Trade Commission FTC - correct answer agency of the US government whose mission is the
a a a a a a a a a a a a a a a a
enforcement of civil US antitrust law and the promotion of consumer protection
a a a a a a a a a a a
Ghost booking - correct answer Taking advantage of a flexible cancellation policy to book a trip that clients
a a a a a a a a a a a a a a a a a a
have no intention of actually taking.
a a a a a
GDS (Global Distribution System) - correct answer An electronic system that links distributors and suppliers to
a a a a a a a a a a a a a a a a
a central database and is set up for making reservations.
a a a a a a a a a
Hidden-city ticketing - correct answer An unethical ticketing practice in which clients buy a less expensive
a a a a a a a a a a a a a a a a
ticket with a connection then end their trip at the connecting city.
a a a a a a a a a a a
International Air Transport Association IATA - correct answer An association of airlines whose goal is to create
a a a a a a a a a a a a a a a a a
stability in international aviation. a a a
IATAN (International Airlines Travel Agent Network) - correct answer An IATA subsidiary that uses a screening
a a a a a a a a a a a a a a a a
program to appoint US travel agencies to sell tickets for its member international airlines serving the US
a a a a a a a a a a a a a a a a
,profession - correct answer An occupation requiring a specialized body of knowledge
a a a a a a a a a a a
Professional - correct answer Term commonly used to describe people who earn their living by practicing
a a a a a a a a a a a a a a a a
some skill or engaging in some activitiy that requires expertise
a a a a a a a a a
Professionalism - correct answer The quality demonstrated by professionals who possess the skills and a a a a a a a a a a a a a a
knowledge to perform their jobs with expertise and who are committed to the standards of the occupation
a a a a a a a a a a a a a a a a a
and to the interests of the client.
a a a a a a
Seller of Travel Law - correct answer Statute that regulates sales by travel agencies and may require financial
a a a a a a a a a a a a a a a a a a
protections for consumers. a a
Tickler files - correct answer File that reminds you to do something, to assist with time management
a a a a a a a a a a a a a a a a
Time log - correct answer A record of what you do and how long it takes you to do it, to assist with time
a a a a a a a a a a a a a a a a a a a a a a a a
management.
Trip stacking - correct answer see Doublebooking
a a a a a a
Travel Retailer Universal Enumeration (TRUE) code - correct answer Code created by CCRA and designed to
a a a a a a a a a a a a a a a a
allow a travel agent or agency to book travel products and services directly with thousands of suppliers.
a a a a a a a a a a a a a a a a
clarity - correct answer Principle of business writing that refers to the ability to write clearly
a a a a a a a a a a a a a a a
Completeness - correct answer Principle of business writing that involves presenting all the facts your reader a a a a a a a a a a a a a a a a
will need to understand and respond to your message
a a a a a a a a
conciseness - correct answer Principle of business writing that means writing the message in as few words as
a a a a a a a a a a a a a a a a a a
possible.
copy - correct answer the written component of various marketing communications, such as brochures and
a a a a a a a a a a a a a a a
advertisements
, Correctness - correct answer Principle of business writing that means ensuring that what you've written is
a a a a a a a a a a a a a a a a
accurate.
courtesy - correct answer principle of business writing that means including remarks in your writing, showing
a a a a a a a a a a a a a a a a
consideration of your reader's interests and feelings a a a a a a
Direct Order - correct answer An organizational format that begins with the most important information —
a a a a a a a a a a a a a a a a
usually the conclusion and perhaps a recommendation.
a a a a a a
Editing - correct answer cutting and rearranging text for final presentation
a a a a a a a a a a
Email - correct answer electronic mail sent from one computer to another
a a a a a a a a a a a
Emoticon - correct answer emotion icons or symbols resembling a face and used to express feelings in
a a a a a a a a a a a a a a a a a
electronic messages a
Executive summary - correct answer A special kind of short report that condenses a complex or lengthy subject
a a a a a a a a a a a a a a a a a
into one concise page and may be attached to the complete report.
a a a a a a a a a a a a
Hook - correct answer an opening line that pulls the reader into the story
a a a a a a a a a a a a a
Informal research - correct answer Includes any type of fact gathering short of a formal, controlled survey.
a a a a a a a a a a a a a a a a
Inverted pyramid - correct answer A style of writing in which key facts are up front, generally in the first
a a a a a a a a a a a a a a a a a a a a
paragraph, and sometimes in the lead sentence; supporting details follow in decreasing order of importance.
a a a a a a a a a a a a a a
Netiquette - correct answer refers to etiquette rules concerning the proper, professional and polite way to
a a a a a a a a a a a a a a a a
communicate with people online a a a
News release - correct answer a formal printed announcement by a company about its activities that is written
a a a a a a a a a a a a a a a a a a
in the form of a news article and given to the news media
a a a a a a a a a a a a
ANSWERS
A-B-C Method - correct answer a time management strategy that allows you to arrange your daily tasks
a a a a a a a a a a a a a a a a a
according to priority a a
ARC (Airlines Reporting Corporation) - correct answer A group owned by major US airlines that regulates the
a a a a a a a a a a a a a a a a a
distribution of airline tickets. a a a
ASTA American Society of Travel Advisors - correct answer A trade association that lobbies governments,
a a a a a a a a a a a a a a a
presents educational programs and speaks to the public on behalf of its members.
a a a a a a a a a a a a
ACTA Association of Canadian Travel Agencies - correct answer A national member based trade assoc in
a a a a a a a a a a a a a a a a
Canada
Back-to-Back Ticketing - correct answer An unethical ticketing practice in which clients buy two round-trip
a a a a a a a a a a a a a a a
discount tickets for less than the cost of one round-trip ticket at full fare, thus circumventing certain
a a a a a a a a a a a a a a a a a
restrictions on the discount tickets by rearranging departures and returns.
a a a a a a a a a
Card Mills - correct answer organization that sells travel agent identity cards to the public, under the guise of a
a a a a a a a a a a a a a a a a a a a a
bona fide employment in the travel industry, promoting access to travel industry discounts.
a a a a a a a a a a a a
,CCRA Travel Commerce Network (CCRA) - correct answer A network that facilitates commerce between travel
a a a a a a a a a a a a a a a
professionals and suppliers. a a
Consumer Protection B.C. - correct answer Consumer protection/regulatory body in BC Canada
a a a a a a a a a a a
Doublebooking - correct answer An unethical reservations practice of booking two reservations for an
a a a a a a a a a a a a a a
individual at the same time. a a a a
Errors and Omissions Insurance - correct answer A type of insurance that can protect travel consultants and
a a a a a a a a a a a a a a a a a
their businesses in cases where clients feel a travel advisor has misrepresented a product or service or has
a a a a a a a a a a a a a a a a a a
been negligent in planning the client's travel. It provides coverage for mistakes that happen.
a a a a a a a a a a a a a
Ethics - correct answer Moral principles of right conduct
a a a a a a a a
Federal Trade Commission FTC - correct answer agency of the US government whose mission is the
a a a a a a a a a a a a a a a a
enforcement of civil US antitrust law and the promotion of consumer protection
a a a a a a a a a a a
Ghost booking - correct answer Taking advantage of a flexible cancellation policy to book a trip that clients
a a a a a a a a a a a a a a a a a a
have no intention of actually taking.
a a a a a
GDS (Global Distribution System) - correct answer An electronic system that links distributors and suppliers to
a a a a a a a a a a a a a a a a
a central database and is set up for making reservations.
a a a a a a a a a
Hidden-city ticketing - correct answer An unethical ticketing practice in which clients buy a less expensive
a a a a a a a a a a a a a a a a
ticket with a connection then end their trip at the connecting city.
a a a a a a a a a a a
International Air Transport Association IATA - correct answer An association of airlines whose goal is to create
a a a a a a a a a a a a a a a a a
stability in international aviation. a a a
IATAN (International Airlines Travel Agent Network) - correct answer An IATA subsidiary that uses a screening
a a a a a a a a a a a a a a a a
program to appoint US travel agencies to sell tickets for its member international airlines serving the US
a a a a a a a a a a a a a a a a
,profession - correct answer An occupation requiring a specialized body of knowledge
a a a a a a a a a a a
Professional - correct answer Term commonly used to describe people who earn their living by practicing
a a a a a a a a a a a a a a a a
some skill or engaging in some activitiy that requires expertise
a a a a a a a a a
Professionalism - correct answer The quality demonstrated by professionals who possess the skills and a a a a a a a a a a a a a a
knowledge to perform their jobs with expertise and who are committed to the standards of the occupation
a a a a a a a a a a a a a a a a a
and to the interests of the client.
a a a a a a
Seller of Travel Law - correct answer Statute that regulates sales by travel agencies and may require financial
a a a a a a a a a a a a a a a a a a
protections for consumers. a a
Tickler files - correct answer File that reminds you to do something, to assist with time management
a a a a a a a a a a a a a a a a
Time log - correct answer A record of what you do and how long it takes you to do it, to assist with time
a a a a a a a a a a a a a a a a a a a a a a a a
management.
Trip stacking - correct answer see Doublebooking
a a a a a a
Travel Retailer Universal Enumeration (TRUE) code - correct answer Code created by CCRA and designed to
a a a a a a a a a a a a a a a a
allow a travel agent or agency to book travel products and services directly with thousands of suppliers.
a a a a a a a a a a a a a a a a
clarity - correct answer Principle of business writing that refers to the ability to write clearly
a a a a a a a a a a a a a a a
Completeness - correct answer Principle of business writing that involves presenting all the facts your reader a a a a a a a a a a a a a a a a
will need to understand and respond to your message
a a a a a a a a
conciseness - correct answer Principle of business writing that means writing the message in as few words as
a a a a a a a a a a a a a a a a a a
possible.
copy - correct answer the written component of various marketing communications, such as brochures and
a a a a a a a a a a a a a a a
advertisements
, Correctness - correct answer Principle of business writing that means ensuring that what you've written is
a a a a a a a a a a a a a a a a
accurate.
courtesy - correct answer principle of business writing that means including remarks in your writing, showing
a a a a a a a a a a a a a a a a
consideration of your reader's interests and feelings a a a a a a
Direct Order - correct answer An organizational format that begins with the most important information —
a a a a a a a a a a a a a a a a
usually the conclusion and perhaps a recommendation.
a a a a a a
Editing - correct answer cutting and rearranging text for final presentation
a a a a a a a a a a
Email - correct answer electronic mail sent from one computer to another
a a a a a a a a a a a
Emoticon - correct answer emotion icons or symbols resembling a face and used to express feelings in
a a a a a a a a a a a a a a a a a
electronic messages a
Executive summary - correct answer A special kind of short report that condenses a complex or lengthy subject
a a a a a a a a a a a a a a a a a
into one concise page and may be attached to the complete report.
a a a a a a a a a a a a
Hook - correct answer an opening line that pulls the reader into the story
a a a a a a a a a a a a a
Informal research - correct answer Includes any type of fact gathering short of a formal, controlled survey.
a a a a a a a a a a a a a a a a
Inverted pyramid - correct answer A style of writing in which key facts are up front, generally in the first
a a a a a a a a a a a a a a a a a a a a
paragraph, and sometimes in the lead sentence; supporting details follow in decreasing order of importance.
a a a a a a a a a a a a a a
Netiquette - correct answer refers to etiquette rules concerning the proper, professional and polite way to
a a a a a a a a a a a a a a a a
communicate with people online a a a
News release - correct answer a formal printed announcement by a company about its activities that is written
a a a a a a a a a a a a a a a a a a
in the form of a news article and given to the news media
a a a a a a a a a a a a
