MSSC Quality Practice Test UPDATED
Exam Questions and CORRECT Answers
Quality - CORRECT ANSWER - A product meets or exceeds the expectations and the
needs of the customer.
Quality Planning - CORRECT ANSWER - Designing a process that is capable of meeting
quality standards.
Inspection - CORRECT ANSWER - An assessment activity that compares a specific
product quality with a standard value; taking a measurement and comparing it to a standard.
Quality Audit - CORRECT ANSWER - An independent review that compares some aspect
of quality performance with the standard for that performance.
Non conforming Product - CORRECT ANSWER - A product that does not meet
specifications.
Quality Management System - CORRECT ANSWER - A plan that focuses the efforts of
an organization on the quality of their products and meeting customer needs.
ISO 9000 - CORRECT ANSWER - A family of international standards that apply to the
design and implementation of quality systems.
Total Quality Management - CORRECT ANSWER - A quality management system built
around an effort to improve quality, involve everyone in the organization, and most importantly,
ensure customer satisfaction.
TQM - CORRECT ANSWER - Total Quality Management
, Six Sigma - CORRECT ANSWER - A set of quality management tools that uses a
statistical data approach to reduce defects and improve and maintain quality.
Quality Assessment - CORRECT ANSWER - A company-wide review of the status of
quality.
Statistical Process Control - CORRECT ANSWER - An evaluation of process data, using
statistical methods, to determine whether a process is in control.
SPC - CORRECT ANSWER - Statistical Process Control
Histogram - CORRECT ANSWER - A graph that shows the frequency distribution of
data—that is, how many, or how often, measured values fall within a certain range.
Run Chart - CORRECT ANSWER - A chart that tracks a measured value over time.
Benchmarking - CORRECT ANSWER - The process of identifying, sharing, and using the
performance of industry leaders.
PDCA Cycle - CORRECT ANSWER - A simple process for implementing continuous
improvement changes in four steps: plan, do, check, and act.
PDCA - CORRECT ANSWER - Plan Do Check Act
Quality Team - CORRECT ANSWER - A project team that brings together people from
various parts of a process to implement improvements.
Inspection Plan - CORRECT ANSWER - An explanation of the points at which inspection
is required, the data to be collected, and the actions that occur as a result of the inspection.
Exam Questions and CORRECT Answers
Quality - CORRECT ANSWER - A product meets or exceeds the expectations and the
needs of the customer.
Quality Planning - CORRECT ANSWER - Designing a process that is capable of meeting
quality standards.
Inspection - CORRECT ANSWER - An assessment activity that compares a specific
product quality with a standard value; taking a measurement and comparing it to a standard.
Quality Audit - CORRECT ANSWER - An independent review that compares some aspect
of quality performance with the standard for that performance.
Non conforming Product - CORRECT ANSWER - A product that does not meet
specifications.
Quality Management System - CORRECT ANSWER - A plan that focuses the efforts of
an organization on the quality of their products and meeting customer needs.
ISO 9000 - CORRECT ANSWER - A family of international standards that apply to the
design and implementation of quality systems.
Total Quality Management - CORRECT ANSWER - A quality management system built
around an effort to improve quality, involve everyone in the organization, and most importantly,
ensure customer satisfaction.
TQM - CORRECT ANSWER - Total Quality Management
, Six Sigma - CORRECT ANSWER - A set of quality management tools that uses a
statistical data approach to reduce defects and improve and maintain quality.
Quality Assessment - CORRECT ANSWER - A company-wide review of the status of
quality.
Statistical Process Control - CORRECT ANSWER - An evaluation of process data, using
statistical methods, to determine whether a process is in control.
SPC - CORRECT ANSWER - Statistical Process Control
Histogram - CORRECT ANSWER - A graph that shows the frequency distribution of
data—that is, how many, or how often, measured values fall within a certain range.
Run Chart - CORRECT ANSWER - A chart that tracks a measured value over time.
Benchmarking - CORRECT ANSWER - The process of identifying, sharing, and using the
performance of industry leaders.
PDCA Cycle - CORRECT ANSWER - A simple process for implementing continuous
improvement changes in four steps: plan, do, check, and act.
PDCA - CORRECT ANSWER - Plan Do Check Act
Quality Team - CORRECT ANSWER - A project team that brings together people from
various parts of a process to implement improvements.
Inspection Plan - CORRECT ANSWER - An explanation of the points at which inspection
is required, the data to be collected, and the actions that occur as a result of the inspection.
