BUSI 3010
Operations Management
Final Exam (Qns & Ans)
2025
General Instructions
1. Read All Questions Carefully: Make sure you understand each question.
2. Time Management: You have a specific amount of time to complete the exam.
Keep an eye on the clock and pace yourself.
3. Allowed Materials: Only use materials that are explicitly allowed. Unauthorized
materials can lead to disqualification.
4. ANS Format: Follow the required format for your ANS. For example, multiple-
choice questions might need you to select the best ANS, while essay questions
require detailed responses.
5. Academic Integrity: Adhere to the university's honor code. Any form of cheating or
plagiarism is strictly prohibited.
6. Technical Requirements: Ensure your computer and internet connection are
stable. For online exams, you might need a webcam and microphone for proctoring
purposes.
7. Submission: Submit your ANS before the time expires. Late submissions might
not be accepted.
©2024/2025
,1. Which of the following methodologies focuses on process
improvements by reducing variation?
A) Lean Manufacturing
B) Six Sigma
C) Just-In-Time
D) Total Quality Management
Correct ANS: B) Six Sigma
Rationale: Six Sigma is primarily concerned with reducing
process variation and improving quality.
2. In the context of supply chain management, the bullwhip
effect refers to:
A) The increase in demand fluctuations as one moves upstream
in the supply chain.
B) The decrease in costs when bulk purchasing.
C) The flattening of demand variations across channels.
D) None of the above.
Correct ANS: A) The increase in demand fluctuations as one
moves upstream in the supply chain.
©2024/2025
, Rationale: The bullwhip effect describes how small changes in
consumer demand can cause larger and larger fluctuations in
supplier demand.
3. What is the primary goal of lean manufacturing?
A) Maximize production efficiency.
B) Minimize waste while maximizing productivity.
C) Increase labor costs to enhance quality.
D) Centralize operations.
Correct ANS: B) Minimize waste while maximizing
productivity.
Rationale: Lean manufacturing aims to eliminate waste and
improve overall customer value without increasing costs.
4. Capacity planning is concerned with:
A) Ensuring that the organization can meet future demand.
B) Deciding how much inventory to hold.
C) Calculating the cost of production.
D) Managing supplier relationships.
Correct ANS: A) Ensuring that the organization can meet
future demand.
©2024/2025
, Rationale: Capacity planning involves determining the
production capacity needed to meet changing demands for
products.
5. Which of the following is a key principle of Total Quality
Management (TQM)?
A) Employee empowerment
B) Centralized decision-making
C) Exclusion of external stakeholders
D) Minimal training of staff
Correct ANS: A) Employee empowerment
Rationale: TQM emphasizes the involvement of all employees
in improving processes, products, services, and the culture in
which they work.
### Fill-in-the-Blank Questions
6. The __________ model depicts the flow of materials through
various processes in a manufacturing system.
Correct ANS: (Process Flow)
Rationale: The process flow model describes how materials
move through production stages.
©2024/2025
Operations Management
Final Exam (Qns & Ans)
2025
General Instructions
1. Read All Questions Carefully: Make sure you understand each question.
2. Time Management: You have a specific amount of time to complete the exam.
Keep an eye on the clock and pace yourself.
3. Allowed Materials: Only use materials that are explicitly allowed. Unauthorized
materials can lead to disqualification.
4. ANS Format: Follow the required format for your ANS. For example, multiple-
choice questions might need you to select the best ANS, while essay questions
require detailed responses.
5. Academic Integrity: Adhere to the university's honor code. Any form of cheating or
plagiarism is strictly prohibited.
6. Technical Requirements: Ensure your computer and internet connection are
stable. For online exams, you might need a webcam and microphone for proctoring
purposes.
7. Submission: Submit your ANS before the time expires. Late submissions might
not be accepted.
©2024/2025
,1. Which of the following methodologies focuses on process
improvements by reducing variation?
A) Lean Manufacturing
B) Six Sigma
C) Just-In-Time
D) Total Quality Management
Correct ANS: B) Six Sigma
Rationale: Six Sigma is primarily concerned with reducing
process variation and improving quality.
2. In the context of supply chain management, the bullwhip
effect refers to:
A) The increase in demand fluctuations as one moves upstream
in the supply chain.
B) The decrease in costs when bulk purchasing.
C) The flattening of demand variations across channels.
D) None of the above.
Correct ANS: A) The increase in demand fluctuations as one
moves upstream in the supply chain.
©2024/2025
, Rationale: The bullwhip effect describes how small changes in
consumer demand can cause larger and larger fluctuations in
supplier demand.
3. What is the primary goal of lean manufacturing?
A) Maximize production efficiency.
B) Minimize waste while maximizing productivity.
C) Increase labor costs to enhance quality.
D) Centralize operations.
Correct ANS: B) Minimize waste while maximizing
productivity.
Rationale: Lean manufacturing aims to eliminate waste and
improve overall customer value without increasing costs.
4. Capacity planning is concerned with:
A) Ensuring that the organization can meet future demand.
B) Deciding how much inventory to hold.
C) Calculating the cost of production.
D) Managing supplier relationships.
Correct ANS: A) Ensuring that the organization can meet
future demand.
©2024/2025
, Rationale: Capacity planning involves determining the
production capacity needed to meet changing demands for
products.
5. Which of the following is a key principle of Total Quality
Management (TQM)?
A) Employee empowerment
B) Centralized decision-making
C) Exclusion of external stakeholders
D) Minimal training of staff
Correct ANS: A) Employee empowerment
Rationale: TQM emphasizes the involvement of all employees
in improving processes, products, services, and the culture in
which they work.
### Fill-in-the-Blank Questions
6. The __________ model depicts the flow of materials through
various processes in a manufacturing system.
Correct ANS: (Process Flow)
Rationale: The process flow model describes how materials
move through production stages.
©2024/2025
